What is a mesh network?
Mesh networks enable multiple routers to work in unison to deliver hyper-fast, super-stable WiFi. Each device in a mesh network connects to the other devices, rather than each device connecting to your Internet Service Provider. Unlike a typica...
Does eero replace my router?
Yes, eero replaces your current router and provides better WiFi coverage throughout your home.
Does eero replace my cable modem?
No, eero replaces your router and plugs into your cable modem.
How many eeros do I need in my home?
Every home is unique and the eero system was designed to be flexible so that it can fit any home. We generally recommend one eero for every 1,000 square feet, but it varies case-by-case.
How much distance should there be between eeros?
For the best experience, when wireless, eeros and eero beacons should be no more than 50 feet away from at least one other eero.
How many eeros can I have on a single network?
There is no limit to the number of eeros. However, more is not always better. We generally recommend one eero for every 1,000 square feet, but it varies case-by-case.
Will eero work in a home with thick walls?
Yes. If you are having trouble getting WiFi when you are not in the same room as your wireless router, several eeros that mesh together in a system will enable you to get WiFi coverage throughout your home. Because thicker walls make it more difficu...
Can I manage my eero network remotely?
Yes, using the app makes it easy to manage your network at any time. As long as you have your phone, you’ll be able to manage your network settings directly from the app. You will need a data connection on your mobile device to initially set u...
What mobile apps can be used with eero?
The eero app works on supported iOS and Android devices only.
How do I see all the eeros on my network?
If you have six or fewer eeros on your network, all the eeros are accessible from the home screen in the app. Each eero will have the location you assigned it to so you can easily distinguish each one on your network.
Where do I view the devices on my network?
If you’d like to view all the devices currently and recently connected to your eero network, tap the connected devices button towards the top of the app home screen. From this screen, you’re able to see each device&rsqu...
What device information is available with eero?
To find out more about the individual devices on your network, launch the eero application and tap on the section Number of devices currently on your network.
By tapping the Nickname section, you’ll be able to edit t...
What do the colors of the LED light on my eero mean?
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid white (unless you have turned it off ). If your LED is in a different state, including a different color or is bl...
Can I add a range extender to my eero network?
No. eeros can only mesh with other eeros and eero beacons.
What is eero Secure?
eero Secure is an add-on service that expands eero’s built-in protection to help keep your personal information, connected devices, and kids safe online. With eero Secure, get advanced control at the network level across all your devices, no e...
What features are available with eero Secure?
Network Security: When enabled, connected devices will be protected from accessing any sites that host malicious content, viruses, botnets, phishing schemes, and more.
Ad Blocking: When enabled, most ads that are seen on websi...
How much is it to add eero Secure?
The eero Secure service is $9.95/month.