Monthly Data Plan Usage

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What happens if I decide not to take action after receiving my notification?
Once you reach 100% of your monthly data plan more than three (3) times in any twelve (12) month calendar year, you will be billed for additional data usage. Additional increments of 50GB for $10 will be applied to your account. The 50GB remains avai...
What happens if I exceed my monthly data plan?
If you reach 100% of your monthly data plan, SECV may send you a notice by electronic or regular mail encouraging a reduction in usage, or an upgrade to a High-Speed Internet tier better suited to your usage patterns. To help you monitor and manage y...
What activities use data?
Sending, receiving, surfing, downloading or uploading information through your Internet Service consumes data. This data includes, but is not limited to, images, movies, photos, videos, streaming media, system download updates, application and system...
How can I see how much data I have used?
SECV provides a Usage Meter for you to monitor your monthly data usage. Simply visit the Usage Meter to view your monthly data usage. Over 98% of customers are routinely below or well below their monthly data consumption plan and will not be impacted...
Will SECV throttle down my speed if I exceed my data plan?
No, we do not throttle down High-Speed Internet.......
What are some additional tips to decrease data usage?
PenTeleData provides some useful tips on their website to help decrease data usage.  Please visit: http://ptd.net/help-desk/internet/high-speed-cable/decrease-bandwidth-usage ......
Why does SECV have High-Speed Internet data plans?
SECV’s data plans protect the vast majority of Internet customers from subsidizing the minority of heaviest users. Impacting less than 2% of customers, SECV’s data usage plan helps ensure that extremely high data-usage users do not negati...
Will I receive data usage alerts if I do not have an email address on file?
We encourage all customers to provide us with a valid email address for customer notification purposes. In the event you do not have an email address in our billing system, you will not be eligible to receive 75% and 90% usage alerts, however you may...
What if I need more data usage above what my data plan offers each month?
If you feel that your Internet data usage will continue to exceed your monthly data plan, we recommend that you consider an SECV High-Speed Internet package that more closely matches your use of the service. You should review your monthly usage and d...
Why does the Usage Meter show usage even when I am not actively using my Internet service?
Your computer may be sending or receiving data even if you are not actively using your Internet service. For example, your computer could be automatically downloading operating system updates, security software updates, and application updates like i...
What should I do if I believe the information in the bandwidth usage meter is higher than I expected?
There are numerous factors that can impact your data usage. These factors may include someone in your household consuming a lot of data, an unsecured wireless network being used by someone outside your household, automatic application or system updat...
How accurate are your data usage measurements?
The independent 3rd party firm, NetForecast, verified accuracy of the technology SECV uses to measure data usage to within plus or minus 0.3%. This exceeds the industry standard of plus or minus 1%.......
Can I rollover unused data from the previous month?
Any unused portion of your monthly data plan will expire at the end of each calendar month. Your data usage will be reset to zero at the beginning of each calendar month.......
Do the data plans reset?
Yes, the data plans reset annually on January 1st at which point you will not be billed for additional usage data unless you reach 100% of your monthly data plan more than three (3) times in the twelve month calendar year.......