Articles
Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?
Yes. When subscribing to SECV Phone service, unlimited local and long distance calling within the U.S., Canada, Puerto Rico, and Mexico is included. Discounts on phone service are given when subscribing to multiple products. P...
Can I set up call forwarding from a remote access?
Unconditional call forwarding, or forwarding of all calls is available remotely using the voicemail system. This feature can be accessed remotely by dialing your phone number, and while listening to the voicemail greeting pressing the # key. This wi...
How do I use Call Forwarding?
To foward calls:
1. Pick up the handset and listen for the dial tone.
2. Press: *72
3. When prompted enter your PIN.
4. Press: 1
5. When prompted, enter the destination phone number, starting with a 1, ex: 1 800 555 1212.&...
How do I use distinctive ring with my fax line?
Please consult the user manual for your particular fax machine as instructions vary by manufacturer.
Does SECV phone service go across the public Internet?
No. Calls made with Service Electric's phone service travel on our private, managed network, and not over the public Internet. ...
What is Anonymous Call Rejection and how do I use it?
Anonymous Call Rejection allows you to refuse calls from those who have blocked their numbers. When you've turned this service "on" any callers who have blocked their number from your Caller ID display will hear an announcement that yo...
What is 3-Way Calling and how do I use it?
3-Way Calling adds a third person to your conversation.
1. Briefly press and release (do not hold down) the receiver button or press the flash button to put your first call on hold.
2. Listen for a dial tone.
...
What is Caller ID w/ Name and how do I use it?
Caller ID w/ Name allows you to view the telephone number and the name of the person listed as the holder of that telephone number on an incoming call before the call is answered. The Caller ID w/ Name feature works automatically, however it r...
What is Return Call (*69) and how do I use it?
Return Call allows you to automatically dial the number of your last incoming call, whether you answered it or not.
1. Pick up your handset and listen for the dial tone.
2. Press *69
3. A call will be immediate...
What is Call Waiting and how do I use it?
Call Waiting alerts you with a special tone to let you know someone else is calling while you are on another call.
1. Briefly press (don't hold down) the telephone receiver button, or flash button and you can answer your second cal...
Can I use both an answering machine and SECV voicemail?
Yes, you can use both an answering machine and SECV's voicemail.
To use your answering machine as first priority and SECV voicemail as second we suggest you set your answering machine ring count to be l...
How does SECV's Phone differ from traditional phone services?
SECV's Phone offers the convenience of unlimited local and long-distance calling and over ten calling features: Voicemail, Voicemail to Email, Nomorobo, 3-Way Calling, Call Waiting, Call Forwarding, Caller ID, Return Call, and more for one ...
Is Service Electric phone service compatible with alarm systems?
Service Electric phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your Digital Phone installation to prevent any false alarms and after the installation to test your system. ...
When switching to Service Electric phone service, can I keep my existing phone number?
Yes. When subscribing to Service Electric phone, service you have the option to keep your existing number or get a completely new one. ...
How is Service Electric Phone service different from Vonage?
Service Electric's Phone service differs from Vonage in the following areas:
1. Vonage requires customers to pay for a high-speed internet connection
2. Vonage does not do professional installations or service calls.
3. Vonage ...
Does Service Electric Phone Service Have E911 Service?
Yes. Service Electric Phone uses E911 (Enhanced 911), which gives emergency personnel your telephone number and location. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help.
In orde...
Why should I switch from my current provider to Service Electric Phone?
Below are a few of the many reasons you should switch to Service Electric's Phone service:
*Unlimited Local & Long Distance Calling:
United States, Canada, Mexico, and Puerto Rico
Benefits :
Keep Your Existing Number
No ...
Can I still use my answering machine with the SECV's Phone service?
SECV's Phone service comes with voicemail or call answering. A call is answered by call answering when you do not answer your phone after 4 rings or when you are already on the phone and ignore a call waiting. The caller will get you...
Does Service Electric provide a Phone User Guide?
Yes. Visit www.secv.com and click the "Support" link. Click the "Phone User Guide" link in the Phone Support section. A .pdf of the Phone User Guide will download. In addition, all new phone c...
Can I add international calling to my SECV Phone Service?
No. SECV Phone service provides unlimited local and long distance calling to anywhere in the United States, Canada, Mexico and Puerto Rico. If you wish to call outside of these areas, a long distance calling card can be purchased at a local re...
What is the USF Fee within the Taxes & Fee(s) section of my bill?
The USF (Universal Service Fund) Fee is a direct pass through cost charged by the U.S. Federal Communications Commission (FCC) to Phone providers. The funds are used by the FCC to promote universal access to telecommunications services in the Unite...
I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?
In order to change the amount of time your phone rings before it goes to voicemail, you can log into the customer portal secv.user.alianza.com and under call handling change the no answer send to voicemail , edit the number of seconds to the...
What is the 911 Fee within the Taxes & Fee(s) section of my bill?
The 911 fee is required by state or local governments on phone services. It helps states and localities fund their 911 and E911 systems, along with other emergency services.
Is there a way I can block Robocalls?
Yes! Nomorobo identifies recorded phone calls, spam calls, or other annoyances or scams and actively blocks the calls.
To configure Nomorobo you need to create an account with the Nomorobo service at https://www.nomorobo.com/signup
...
I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?
Occasionally a robocaller or a telemarketer will slip through. Just like spam, they keep changing their tactics and Nomorobo keeps adapting. If you do get a robocall, or need a report a number that should be getting thru go to your Nomorobo control ...
Ok, I've enabled and verified Nomorobo on my phone. What now?
Just use your phone like normal.
The only thing that you should do is to wait for the second ring to answer the phone (Nomorobo needs the first ring to detect robocallers). If you only hear one ring and then it stops, you know a robocaller was jus...
How do I set up my Voicemail?
1. Lift the receiver and listen for the dial tone.
2. Enter the voicemail access code *84 from your home phone.
3. When prompted, enter the default voicemail PIN of 1234 and press #.
4. The system will prompt y...
How do I access my voicemail from my home phone?
1. Press *84 from your home phone.
2. The system will play the message “Please enter your PIN followed by the pound key (#)”.
3. Enter your PIN then press the pound key (#).
...
How do I access my mailbox from another phone?
1. Dial your home phone number to enter the voicemail system.
2. Listen for your voicemail message greeting and press the pound key (#).
3. Enter your PIN then press the pound key (#) .
4. You hear the mailbox mess...
What is Distinctive Ring?
Distinctive Ring allows you to have multiple phone numbers on your account and know which number is being called based on the type of ring pattern. For example, you could have one for personal use and another for a home business. The ring ...
What is Priority Ring?
Priority Ring allows you to know who is calling based on the ring pattern. Within your call screening settings in the SECV Web Portal ( http://secv.user. alianza.com ), you will be able to set the specific ring pattern for all anonymous ...
Can I use my answering machine instead of the SECV voicemail?
Yes, you can use your answering machine instead of the SECV voicemail. To do this log into the SECV user portal secv.user.alianza.com . In the call handling section change the No Answer selection from send to voicemail to ring for...
Can I use both my answering maching and the SECV voicemail?
Yes. You can have your calls answered by your answering machine as the first priorty. If your machine does not pick up because of a power outage or you are already on the line, the calls will be answered by the SECV voicemail. To d...
How do i set up voicemail to email?
You can set up your voicemail to be directed into your email in the SECV user portal secv.user.alianza.com .
...