Phone

Articles

Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?
Yes.  When subscribing to SECV Phone service, unlimited local and long distance calling within the U.S., Canada, Puerto Rico, and Mexico is included.  Discounts on phone service are given when subscribing to multiple products.  P...
Does SECV phone service go across the public Internet?
No. Calls made with Service Electric's phone service travel on our private, managed network, and not over the public Internet. ...
What is Anonymous Call Rejection and how do I use it?
Anonymous Call Rejection allows you to refuse calls from those who have blocked their numbers. When you've turned this service "on" any callers who have blocked their number from your Caller ID display will hear an announcement that yo...
What is 3-Way Calling and how do I use it?
3-Way Calling adds a third person to your conversation. Briefly press and release (do not hold down) the receiver button or press the flash button to put your first call on hold. You will hear "chirp-beeps" and the dial tone. Dial the thir...
What is Caller ID w/ Name and how do I use it?
Caller ID w/ Name allows you to view the telephone number and the name of the person listed as the holder of that telephone number on an incoming call before the call is answered.  The Caller ID w/ Name feature works automatically, however it r...
What is Repeat Call Dialing and how do I use it?
Repeat Call Dialing automatically redials the last busy number you dialed. If the called number is busy, Repeat Call Dialing will keep dialing that number for 30 minutes and then "signals" you with a ring if/when the called number becom...
What is Return Call (*69) and how do I use it?
This feature allows user to hear an announcement of the last telephone number that called and lets the user call back that number, whether the call was answered or not.  This service does not work on 800 numbers, 900 numbers, numbers outside th...
Can I use both an answering machine and SECV voicemail?
Yes, you can use both an answering machine and SECV's voicemail.     To use your answering machine as first priority and SECV voicemail as second we suggest you set your answering machine ring count to be l...
Is Service Electric phone service compatible with alarm systems?
Service Electric phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your Digital Phone installation to prevent any false alarms and after the installation to test your system. ...
Does Service Electric phone service have E911 service?
Yes. Service Electric Phone uses E911 (Enhanced 911), which gives emergency personnel your telephone number and location. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help. If you ...
Can I add international calling to my SECV Phone Service?
No. SECV Phone service provides unlimited local and long distance calling to anywhere in the United States, Canada, Mexico and Puerto Rico.  If you wish to call outside of these areas, a long distance calling card can be purchased at a local re...
What is the USF Fee within the Taxes & Fee(s) section of my bill?
The USF (Universal Service Fund) Fee is a direct pass through cost charged by the U.S. Federal Communications Commission (FCC) to Phone providers. The funds are used by the FCC to promote universal access to telecommunications services in the Unite...
How do I change the ring count on my voicemail?
In order to change the ring count on your Voicemail you must call your local Service Electric Cablevision office (877.955.SECV). ...
What is the 911 Fee within the Taxes & Fee(s) section of my bill?
The 911 fee is required by state or local governments on phone services. It helps states and localities fund their 911 and E911 systems, along with other emergency services.