To test your current Internet connection speed and confirm your connecting is working as expected, you can conduct speed tests at http://speedtest.secv.com. For accurate results, please run a minimum of three (3) tests. If your speed test results are not favorable, and you have a wireless router connected, try bypassing the router by connecting the modem directly to a computer with an Ethernet cable, and then run the speed tests again.
There are also a number of other contributing factors to slow connections.
• Ensure you have a antivirus and anti-spyware software installed. Virus protection and anti-spyware programs are essential to good performance. These programs may be downloaded online or purchased at a software retailer. Remember to check for updates regularly, and run tests weekly to ensure there are no infections.
• Active uploads and downloads may also impact your connection speeds. iTunes, You Tube and other file sharing processes can slow down your connection.
• Ensure the modem has not been moved to another outlet since it was installed by our Technician. Only one outlet in your home was made active for Internet connectivity.
If you continue to experience performance issues please contact us by calling 877.955.SECV or chat live with a Customer Service Representative.