Why does my payment through my bank's online bill pay take so long to be credited to my account?
Most likely the problem is that the address registered through the bank is our lock-box address in Baltimore, not our local system office address. The lock-box will not process payments without a coupon, so they forward the check back to our local office. This could take up to 2 weeks for payment to process from the original check cut date. We recommend that you change the address registered with your bank to your local system office address.