Service Electric Cablevision Help
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Glossary
High-Speed Internet
Can I just get SECV High-Speed Internet without having to subscribe to a TV service?
Can more than one device access the Internet at the same time via a cable modem?
How do I connect WiFi Enabled Devices
What is a cable modem?
Why should I secure my wireless home network?
Can I purchase my own cable modem instead of renting one from SECV?
How do I set up my email in Outlook?
My connection seems slow, what can I do?
What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
Can I add a wireless router to a cable modem?
What browsers are compatible with SECV's network?
Where can I check my Internet speed?
What kind of modem do you recommend?
How do I check my email when I am away from home?
What is involved when installing cable modem access? Does it use an existing cable hook up?
I bought a new computer/reformatted my computer, how do I set up my High-Speed Internet connection?
Why won't my computer or device connect to the Internet?
Do you have any free Hotspot locations?
How many email addresses do I get with a subscription to High Speed Internet?
What are the tiers of service and corresponding total monthly data plans offered by SECV?
Why do my Internet rates increase?
Monthly Data Plan Usage
What happens if I decide not to take action after receiving my notification?
What happens if I exceed my monthly data plan?
What activities use data?
How can I see how much data I have used?
Will SECV throttle down my speed if I exceed my data plan?
What are some additional tips to decrease data usage?
Why does SECV have High-Speed Internet data plans?
Will I receive data usage alerts if I do not have an email address on file?
What if I need more data usage above what my data plan offers each month?
Why does the Usage Meter show usage even when I am not actively using my Internet service?
What should I do if I believe the information in the bandwidth usage meter is higher than I expected?
How accurate are your data usage measurements?
Can I rollover unused data from the previous month?
Are all my devices capable of getting my maximum Internet speed?
Do you have any tips for maximizing my WiFi speeds?
Why am I not getting advertised speeds on my WiFi network?
Television
How do I set up parental control on my TV?
What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
How does i-Guide (Interactive Program Guide) work on my converter?
How do I set up my Parental Control PIN?
What if I forget my Parental Locks/Purchase PINs?
How can I control access to certain programs on TV?
What is a Digital Converter?
What is the difference between a Digital Converter and a DTA?
HDTV
What channels are available in HD?
How much is HD for a Premium Channel such as HBO?
Are HD channels included with my TV subscription?
What is High-Definition Television (HDTV)?
How much does Service Electric HD cost?
What do I need to get HDTV?
How will my HDTV set handle Standard Definition TV programs?
Dual Tuner DVR
How many shows can I view and record at once?
What happens to my DVR recordings if my DVR temporarily loses power?
I had a show recorded and now it is gone from my recordings. What happened to it?
How do I know how much recording space I have remaining?
Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?
How will I know if I have a recording conflict?
Can I record Digital Music channels?
Can I watch a show I'm recording before recording is complete?
Can I buy the DVR converter?
How can I catch up to the live point of a program after I've paused it?
Does the DVR allow me to watch and record high-definition programming?
How long can I keep my recordings?
How can I make sure to get the entire program for programs that run over the scheduled air time?
Can I increase the rewind and fast forward speed?
Can I expand the recording capacity of my DVR?
How will I know when I'm almost out of recording space?
How do I record a program I am currently watching on TV?
Can I record On Demand programming on a Service Electric DVR?
If I'm watching a program in progress and want to record it, can I record from the beginning?
Can Service Electric or another company track what I record with my DVR?
Can I set the DVR to skip commercials as it's recording?
I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?
What is the picture quality of recorded programs?
Can the DVR record two shows at once?
How do I record a program?
How do I record a future-scheduled program on TV?
How do I delete a saved/recorded program?
On Demand
Do I get Service Electric On Demand with my premium service subscription from HBO, Showtime, Starz, or Cinemax?
Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?
How do I access Service Electric On Demand?
If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?
How long can I view my On Demand selection(s)?
Can I record On Demand and Pay-Per-View programs?
Does it cost anything to access SECV On Demand?
How do I know if there will be a charge for an On Demand program?
What is Service Electric On Demand?
Will I be billed for On Demand programs that carry a fee?
What is the difference between On Demand and Pay-Per-View?
When I select a category from the On Demand menu, I receive a message that says, "No program listings available."
Can I get On Demand from a Satellite provider?
I tried to order an On Demand program and received an error screen that said, "Unable to Process Request." What does this mean?
How frequently are new shows added to On Demand?
Can I pause, rewind, and fast-forward On Demand programs?
How do I return to watching an On Demand program after I've tuned to another channel?
Can I stop my movie or show and go back to it later?
My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.
How do I change my Parental Control PIN?
How do I choose the right aspect ratio for my TV?
DTA
What is the monthly DTA rental fee?
How can I order additional DTAs?
How do I activate my DTA?
How do I know if my activation process is complete?
How do I program the DTA remote control to also control my TV by manually entering the code?
How do I program the DTA remote control to also control my TV when I do not know the code (searching for the code)?
How do I turn off my DTA?
Is there a time period when I cannot activate my DTA?
What channels are available with the DTA?
Is a DTA required to view SECV’s channel lineups on TVs with built-in QAM tuners?
How many DTAs can I have on my account?
Can I install a DTA myself?
What input source do I need to set on my TV to view programming using an HD DTA?
Why am I hearing no audio at all on any channel?
DTA Guide
What is the DTA Guide?
My picture does not fit the screen. How do I correct this?
My TV will not change channels. How do I correct this?
What are the benefits of the DTA guide?
How will the HD DTA Guide design be different from the SD DTA design?
What are the HDMI Settings?
How do I access the DTA guide?
What is the TV Listings Grid?
What do the colors represent on various programs?
How do I navigate the TV Listings Grid?
What type of information is displayed for programs on the TV Listings Grid?
Can I tune from the TV Listings Grid?
What information does the Program Information Screen contain?
How do you access the Program Information Screen?
How do you return to the TV Listings Grid?
How do I toggle between what's On Now and what's On Next?
Can I browse the On Now/On Next Banner on other channels without interrupting my current program?
What kind of information is listed on the On Now/On Next Banner?
How do Parental Controls work?
How do I set up my PIN?
What can I control with Parental Controls?
What are the lock/unlock options?
What are the Closed Captioning Settings?
What is available to configure in the General Setup menu?
How do I access General Setup?
HBO Now
What is HBO NOW?
Why should I purchase HBO from SECV if HBO NOW is available over the top (OTT)?
Is the programming the same on HBO NOW and HBO GO?
Will new shows and movies be available on HBO NOW at the same time as they premiere on HBO?
I already have HBO with my TV package from SECV - does that mean I already have HBO NOW?
What is the difference between HBO and HBO Now?
How much is HBO NOW?
Do I need to subscribe to any other services to get HBO NOW?
Is HBO NOW available internationally?
How can I get more information about HBO NOW?
Can I stream HBO NOW on multiple devices at the same time?
Who should I contact if I have technical issues?
How is HBO NOW different from a regular HBO subscription?
How do I get HBO NOW?
Channel LineUp Encryption
When did SECV begin encrypting channels?
What equipment do I need to ensure I can continue to watch all of my channels?
How can I view encrypted channels?
How can I get the equipment I need to ensure I can continue to watch all of my channels?
Can I still view programming in the clear if I have a QAM Tuner TV?
What is encryption?
How will encryption impact me if I have a device on all of my TVs?
Why did SECV encrypt channels?
Can I get digital services on all TVs in my home?
How do I operate my remote control?
What is the NFL RedZone channel?
How do I request a channel not currently carried on my channel lineup?
Why are there blackouts in sports packages?
Why does my converter display E07 and E09?
Can I reset the time on the converter?
Can I activate my digital converter on the website?
I have a converter. Why does my TV Guide say "To Be Announced" on every channel?
I have a message on the screen that says "This channel should be available shortly." What does that mean?
I have a converter. Why does my TV say "One Moment Please?"
How do I set up Favorite Channels for the first time?
What determines what new channels are added to lineups?
What do I do if my remote control will not change the channel?
Can cable customers pay for individual channels?
The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
How do I access the main menu?
How do you view your Favorite Channels list?
I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?
Why can't I change the channels on my Converter?
How do you add additional channels to your existing Favorite Channels list?
What is Digital Cable?
Why do I see a big black box/words scrolling at the bottom of my screen?
How do you set up a new Favorite Channels list?
Why is my TV screen snowy or black?
What is a channel lineup?
Why are some channels tiling?
If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
Why do I see a purple and green hue on my TV set?
Why doesn't the converter respond when I press the keys on my remote?
I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
What is Video Description Service?
Does Service Electric Cablevision deliver all channels in 100% digital quality?
What is Music Choice®?
Phone
Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?
How do I use Call Forwarding?
Can I set up call forwarding from a remote access?
How do I use distinctive ring with my fax line?
Does SECV phone service go across the public Internet?
What is Anonymous Call Rejection and how do I use it?
What is 3-Way Calling and how do I use it?
What is Caller ID w/ Name and how do I use it?
What is Return Call (*69) and how do I use it?
What is Call Waiting and how do I use it?
How does SECV's Phone differ from traditional phone services?
Can I use both an answering machine and SECV voicemail?
Caller ID on TV
Can I order Caller ID on TV if I do not have a Digital Converter nor Digital Phone service?
How do I know when I receive a call on my TV screen?
Is the Caller ID on TV notification banner recorded along with my DVR program?
Does Caller ID on TV display while I am watching On Demand programming?
How many phone lines can I add to my Caller ID on TV account?
Do you offer Caller ID on PC?
How is Service Electric Phone service different from Vonage?
When switching to Service Electric phone service, can I keep my existing phone number?
Is Service Electric phone service compatible with alarm systems?
Does Service Electric Phone Service Have E911 Service?
Does Service Electric provide a Phone User Guide?
Can I still use my answering machine with the SECV's Phone service?
Can I add international calling to my SECV Phone Service?
Why should I switch from my current provider to Service Electric Phone?
What is the USF Fee within the Taxes & Fee(s) section of my bill?
I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?
What is the 911 Fee within the Taxes & Fee(s) section of my bill?
Is there a way I can block Robocalls?
I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?
Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
Ok, I've enabled and verified Nomorobo on my phone. What now?
How do I set up my Voicemail?
How do I access my voicemail from my home phone?
How do I access my mailbox from another phone?
What is Distinctive Ring?
What is Priority Ring?
Is there a short code to contact SECV customer service?
How do I get set up in the SECV phone user portal?
Can I use my answering machine instead of the SECV voicemail?
Can I use both my answering maching and the SECV voicemail?
How do i set up voicemail to email?
Billing and Payment
What forms of credit cards does SECV accept?
Can I set up a recurring credit or debit card payment?
I have High-Speed Internet, TV and Phone from SECV. Will I get a separate bill for each of these services?
I am a new customer. Why am I being charged for more than one month of service on my first bill?
What address should I use when setting up online bill pay through my bank?
What is the FCC fee?
What is a Franchise Fee?
Does Service Electric Cablevision offer online bill pay?
What is the Regional Sports Fee within the Taxes & Fee(s) section of my bill?
If I lost my bill, can I view it online?
How can I pay my bill?
Why don't I see the changes I made to my account on my bill?
How can I pay my bill online?
Why does my payment through my bank's online bill pay take so long to be credited to my account?
What is the Copyright Fee within the Taxes & Fee(s) section of my bill?
What is the Broadcaster Retransmission Fee within the Taxes & Fee(s) section of my bill?
TV Everywhere
What is TV Everywhere?
What is required for accessing TV Everywhere content?
Where can I access TV Everywhere content?
Is TVE available when I am traveling outside of the United States?
How do I access TV Everywhere content via my computer?
Is live content available via TV Everywhere?
How do I access TV Everywhere content via my mobile device or tablet?
Why is some TV Everywhere content restricted to in home viewing?
Which devices support TV Everywhere?
Is there a tutorial video available for TV Everywhere?
What channels can I access with WatchESPN?
How to I setup Apple Single Sign On for an iOS Device or Apple TV?
What if I don't have a username and password with Service Electric Cablevision?
Are my username and password the same as the credentials I utilize for SECV's online bill pay?
What if I have an account, but I can't remember my username and password?
What is the recommended download speed for TV Everywhere content?
I recently upgraded to an additional tier of service. How long will it take to acess the TV Everywhere content included in my new tier?
What TV Everywhere content is currently available?
How do I activate a TV Everywhere network on a Roku?
Can I stream AT&T SportsNet?
Is HBO GO available on Samsung 2010 and 2011 TVs?
Miscellaneous
Why do my TV rates increase?
What is SECV's stance on Net Neutrality?
How much is SECV High-Speed Internet, TV and Phone service?
Why must I be at home during installation?
What is the difference between coaxial cable and fiber- optic cable?
Why do I keep losing the same station at the same time for several days in a row?
What is the difference between 4K TV and HD?
Does SECV offer any programming in 4K?
Can I watch HD on a 4K TV?
What is MLB Network Strike Zone?
TiVo
TiVo Features
What is the TiVo Experience?
How many shows can I record at once?
What are the requirements to add TiVo to my account?
Why do I need SECV Internet service for TiVo?
Can I transfer my recordings from my current DVR if I upgrade to TiVo?
How much space is available on a TiVo DVR?
How many tuners does TiVo DVR have?
What is TiVo Live TV?
What is TiVo Streaming TV?
What is a TiVo Mini?
How do I access the TiVo Home screen?
How to I add additional items to the TiVo Home screen?
What is the SmartBar?
What is My Shows?
How do I change the My Shows sorting method?
What is Auto Play?
How do I turn off Auto Play?
How do I delete recordings?
How do I recover a recently deleted recording?
What is OnePass?
How do I create a OnePass?
How do I cancel a OnePass?
How do I change OnePass options?
What is the TiVo on-screen program guide?
How do I navigate the on-screen program guide?
What is Search?
What is Voice Search?
How do I issue voice commands?
How do I pair my remote?
How do I perform a keyboard search?
What is What to Watch?
How do I access What to Watch?
What are TiVo Suggestions?
How do I turn off Auto Recording Suggestions?
What are TiVo WishLists?
How do I create a WishList Search?
What are Thuuz Scores & Ratings?
How do I turn off Thuuz Scores & Ratings?
What are Metacritic Ratings for Movies?
How do I access Quickview?
What information is displayed in the Info Banner?
What is QuickMode?
How do I access SECV On Demand on TiVo?
What apps are available with TiVo?
How do I access Netflix on TiVo?
Can I access Netflix Ultra HD content?
How do I access HBO GO on TiVo?
How do I access Amazon Prime on TiVo?
Why is the WWE app no longer available?
How do I access Amazon Prime Video?
TiVo Troubleshooting
How do I perform a full service call (long call) from my TiVo box?
How do I perform an Internet connection test on my TiVo box?
How do I reboot my TiVo?
How to do I find my TiVo Service Number (TSN)?
What happens if my TiVo DVR loses power?
How do I turn parental controls On/Off?
What happens if I forget my Parental Controls pin?
Are there TiVo help videos available?
Plume
What is Plume?
Does Plume replace my router?
Does Plume replace my cable modem?
How many Plume Pods do I need in my home?
What is a mesh network?
How much distance should there be between Plume Pods?
How many Plume Pods can I have on a single network?
Will Plume work in a home with thick walls?
What is a Plume Gateway Pod?
Can I manage my Plume network remotely?
What mobile apps can be used with Plume?
What are the features of the Plume app?
What is Plume HomePass?
What is Plume AI Security?
Welcome to Service Electric Cablevision Help!
High-Speed Internet
Television
Phone
Billing and Payment
TV Everywhere
Miscellaneous
TiVo
Plume
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