Popular Articles

  1. Can I purchase my own cable modem instead of renting one from SECV?

    Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.0 modem with a minimum of 24 x 4 channel bonding.  Please watch the following video to learn how to maximize yo...
  2. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible High-Speed Internet experience we recommend a DOCSIS 3.0 modem with a minimum of 24x4 channel bonding or higher.  Please watch the ...
  3. My connection seems slow, what can I do?

    To test your current Internet connection speed and confirm your connecting is working as expected, you can conduct speed tests at   http://speedtest.secv.com . For accurate results, please run a minimum of three (3) tests.  If y...
  4. Where can I check my Internet speed?

    Please click on the link below to test your current Internet speed. http://speedtest.secv.com ...
  5. Can I stream HBO NOW on multiple devices at the same time?

    Yes, your HBO NOW subscription applies to your entire household.  This means that members of your household can sign in to HBO NOW on different devices and watch different shows at the same time.  The email and password that you use to sig...
  6. Can I just get SECV High-Speed Internet without having to subscribe to a TV service?

    Yes all High-Speed Internet tiers of service are available a la carte without having to subscribe to TV service.  Please visit our website for more information.
  7. How do I operate my remote control?

    To get instructions on the operation of your specific remote, go to www.secv.com and click the "Support" link.  Click the "Remote Control" link under the TV Support section.  Select the remot...
  8. How can I see how much data I have used?

    SECV provides a Usage Meter for you to monitor your monthly data usage. Simply visit the Usage Meter to view your monthly data usage. Over 98% of customers are routinely below or well below their monthly data consumption plan and will not be...
  9. What happens if I exceed my monthly data plan?

    If you reach 100% of your monthly data plan, SECV may send you a notice by electronic or regular mail encouraging a reduction in usage, or an upgrade to a High-Speed Internet tier better suited to your usage patterns. To help you monitor and manage...
  10. Why won't my computer or device connect to the Internet?

    Your home network can provide access to multiple devices at once.  If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue. 1.  Unplug the power cord from the back of the m...