Popular Articles

  1. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible High-Speed Internet experience we recommend a DOCSIS 3.1 modem with a minimum of 24x4 channel bonding or higher.  Please watch the ...
  2. Can I purchase my own cable modem instead of renting one from SECV?

    Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.1 modem with a minimum of 24 x 4 channel bonding.  Please watch the following video to learn how to maximize your...
  3. How can I see how much data I have used?

    SECV provides a Usage Meter for you to monitor your monthly data usage. Simply visit the Usage Meter to view your monthly data usage. Over 98% of customers are routinely below or well below their monthly data consumption plan and will not be...
  4. Where can I check my Internet speed?

    Please click on the link below to test your current Internet speed. http://speedtest.secv.com ...
  5. My connection seems slow, what can I do?

    To test your current Internet connection speed and confirm your connecting is working as expected, you can conduct speed tests at   http://speedtest.secv.com . For accurate results, please run a minimum of three (3) tests.  If y...
  6. What do I do if my remote control will not change the channel?

    In order to resolve problems with your remote control, please try the following: ·         Make sure the power light on your receiver is lit. ·       ...
  7. How do I operate my remote control?

    To get instructions on the operation of your specific remote, go to www.secv.com and click the "Support" link.  Click the "Remote Control" link under the TV Support section.  Select the remot...
  8. How do I activate my DTA?

    You can activate your DTA by visiting  http://dta.secv.com/ and clicking the "Activate DTA" button, or by calling 1.877.955.SECV (7328). You will need your DTA serial number (which can be found on the label on the bottom side o...
  9. Why won't my computer or device connect to the Internet?

    Your home network can provide access to multiple devices at once.  If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue. 1.  Unplug the power cord from the back of the m...
  10. What is the difference between a Digital Converter and a DTA?

    A digital converter (sometimes known as a digital set-top box or digital receiver) processes digital-quality signals and offers access to On Demand programming,  Pay-Per-View content, the on-screen channel guide, and over 50 commercial-fre...