Television

Articles

How do I set up parental control on my TV?
1.  On your remote control, press the  MENU button twice 2.  Using the arrow up and down scroll to SETUP and Press OK/SEL 3.  Scroll to PARENTAL CONTROL SETUP and Press OK/SEL 4.  Enter a 4-digit ...
What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
You can always press the   EXIT   button to immediately return to watching TV.  You can also press the   LAST   button to back up one screen at a time.   ...
How does i-Guide (Interactive Program Guide) work on my converter?
Click on the link below for an instructional video about the i-Guide. http://www.secv.com/iguide/ ...
What if I forget my Parental Locks/Purchase PINs?
You must call your local office to have these PINs reset.  All of the PINs will be cleared. Once reset, you will need to enter new PINs. ...
How can I control access to certain programs on TV?
Settings provides robust Parental Controls including the ability to lock shows by TV Rating, Movie Rating or Channel. In addition you can lock out individual shows, including recorded programs, from action menus for each show in the main menu. The s...
How do I set up my Parental Control PIN?
The first time you use Parental Controls or purchase a PPV or VOD program, the system will ask you to create a PIN. 1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Using the remote, enter a fo...
What is the difference between a Digital Converter and a DTA?
A digital converter (sometimes known as a digital set-top box or digital receiver) processes digital-quality signals and offers access to On Demand programming,  Pay-Per-View content, the on-screen channel guide, and over 50 commercial-fre...
My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.
Make sure that the TV is set to widescreen 16:9 and stretch 4:3. ...
How do I change my Parental Control PIN?
1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK. 3.  Enter the old PIN, enter the new PIN an...
How do I choose the right aspect ratio for my TV?
Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For Standard Definition (SD) TVs choose Standard (4:3) only.You'll then be asked to choose how you want HD content to display on your TV, either by l...
Why am I hearing no audio at all on any channel?
If you are using a converter or Whole Home 6-Tuner media player, try pressing  MUTE on the converter or media remote to be sure it is not muted.  Also check to make sure the volume on the converter or media pl...
Can I get digital services on all TVs in my home?
Yes.  Our channel lineup is in a 100% all-digital format and we require a Digital Converter, HD/DVR Converter, Whole Home 6-Tuner DVR Media Player, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programm...
How do I operate my remote control?
To get instructions on the operation of your specific remote, go to www.secv.com and click the "Support" link.  Click the "Remote Control" link under the TV Support section.  Select the remot...
What is the NFL RedZone channel?
NFL RedZone is a channel by the NFL Network.  Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD.  Each week, NFL RedZone takes the guess w...
How do I request a channel not currently carried on my channel lineup?
Channel requests help us make decisions when we add or change a channel lineup.  Please submit your channel request via our website at  www.secv.com/channel-requests .  Your request will be sent to our programming depar...
If I order a PPV movie or event will it be available for viewing on all converters in my home?
Customers with Whole Home 6-Tuner DVRs will have access to PPV movies or events on any TV with a connected Media Player.   All other customers with converter boxes must order the movie/event by contacting a Customer Service Representative....
What is a Digital Converter?
A Digital converter is a piece of equipment that receives digital programming from Service Electric  Cablevision and converts it into a format that can be connected to and viewed on a TV set. It is also commonly referred to as a set-top box or ...
Why are there blackouts in sports packages?
Teams are blacked out due to the leagues restrictions on protecting the rights of the regional sports networks. A game will not be shown on a sports package when that game is already being carried by a regional sports network. ...
Why does my converter display E07 and E09?
Please contact us immediately. ...
Can I reset the time on the converter?
No. The converter time is controlled by a central system. ...
Can I activate my digital converter on the website?
No.  For any additional equipment activation, please contact your local office. ...
I have a converter. Why does my TV Guide say "To Be Announced" on every channel?
If you have recently lost power or unplugged your converter, this will happen.  It may take a few hours to load TV Guide data.  Otherwise, try unplugging your converter for 10 seconds and plugging it back in to re-start the TV Guide downlo...
I have a message on the screen that says "This channel should be available shortly." What does that mean?
This screen will appear when you tune to a channel that is currently not available.  If the channel is not available after 15-30 minutes, please call your local office for assistance. ...
I have a converter. Why does my TV say "One Moment Please?"
Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet.  Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in.  If you still have this message, please...
How do I set up Favorite Channels for the first time?
To set up your Favorite Channels for the first time follow the below steps: 1. Press the MENU button on your remote control to access the Quick Menu. 2. Press the RIGHT arrow button until the HEART icon is highlighted. 3...
What determines what new channels are added to lineups?
Customer interest, cost of adding the channel (equipment needed, price for channel, etc) and whether or not we are contractually obligated to add it. ...
What do I do if my remote control will not change the channel?
In order to resolve problems with your remote control, please try the following: ·         Make sure the power light on your receiver is lit. ·       ...
Can cable customers pay for individual channels?
No. Unfortunately, the programmers do not allow us to sell their channels à la carte. They require us to package the channels together. ...
The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
Try unplugging the converter and then plugging it back in.  This will reset the converter and allow for data to be downloaded.  It will take some time for the information to appear.  If there is still a problem after the information h...
How do I access the main menu?
The main menu can be accessed by pressing  C on your converter remote control. ...
How do you view your Favorite Channels list?
To view your Favorite Channels follow the below steps: Press the MENU button on your remote control to access the  QUICK menu. Press the RIGHT arrow button until the HEART icon is highlighted. Press the OK/SEL but...
I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?
Go to  www.secv.com and click on the link "What's on TV?" found at the bottom of the page under support. ...
Why can't I change the channels on my Converter?
Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try...
How do you add additional channels to your existing Favorite Channels list?
In order to add additional channels to your exisiting Favorite Channels list please follow the below steps: 1. Press the  GUIDE button on your remote control. 2. T he On-Screen guide appears. Scroll to or enter the channel number of ...
What is Digital Cable?
Digital cable compresses the analog signal to a digital-only format.  By doing this, it decreases the amount of bandwidth that the channel takes up and therefore enables increased channel capacity.  It is a more efficient way to deliver vi...
Why do I see a big black box/words scrolling at the bottom of my screen?
Turn off Closed Captioning.  This is typically found in your TV settings.  Look for a SETTINGS or  MENU button on your TV remote.  Consult your TV instruction manual for further assistance. ...
How do you set up a new Favorite Channels list?
In order to set up a new Favorite Channels list please follow the below steps: 1. Press the  GUIDE button to display the on-screen guide.  Locate the channel in the guide that you would like to add to your favorites list. 2....
Why is my TV screen snowy or black?
Check the other TVs in your home.  If this is the only set that has the problem, first make sure the power is on to the converter.  Then check to see if the cable wires are tightly attached to the back of the TV, converter, VCR/DVD, etc an...
What is a channel lineup?
A channel lineup is a list of all the channels and corresponding channel numbers provided by Service Electric Cablevision.  To view and/or print your channel lineup, please visit www.secv.com and select your system location.  Cl...
Why are some channels tiling?
Please ensure the wiring connections between your converter, all devices and the wall outlet are tight.  If this does not correct the problem, please contact your local office. ...
If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
No.  These items will not be lost if the terminal loses it's power. ...
Why do I see a purple and green hue on my TV set?
If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV.  This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from yo...
Why doesn't the converter respond when I press the keys on my remote?
If this is happening, try the following things: 1. Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, channel, menu or guide. 2. Make sure n...
I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
Make sure the cable line is connected tightly on the back of your converter, TV, and wall outlet.  If that does not solve the problem, please contact us. ...
What is Video Description Service?
Video Description Service is intended for the sight impaired person.  It is included in the SAP audio feed of certain channels and provides a auditory description of the video and helps the person create a picture in their mind of what is showi...
Does Service Electric Cablevision deliver all channels in 100% digital quality?
Yes. Service Electric Cablevision provides 100% Digital quality picture and sound when using a digital converter. ...
What is Music Choice®?
Music Choice® is over 50 commercial-free music channels with crystal-clear, digital, CD-quality sound. It includes a wide choice of music genres including: Classical, Country, Dance, Inspirational, Instrumentals, Jazz & Blues, Lati...