High-Speed Internet

Articles

Can I just get SECV High-Speed Internet without having to subscribe to a cable service?
Can I just get SECV High-Speed Internet without having to subscribe to a cable service?......
Can more than one device access the Internet at the same time via a cable modem?
Yes, a wireless router connects multiple devices online at the same time.  For optimal performance and reliability while connecting multiple devices we recommend either the 75M or 200M tiers of High Speed Internet service.......
How do I connect WiFi Enabled Devices
1.  Turn on the WiFi feature on your device, and browse for available wireless networks. 2.  Find your wireless network name and select connect. 3.  Enter the security key or password for your network. 4.  Once your device h...
Why should I secure my wireless home network?
Securing your wireless network is extremely important as anyone within in range of your unsecured network will have access to it. We advise securing your wireless network with a security key.  Hackers and identity thieves are looking to steal pa...
Can I purchase my own cable modem instead of renting one from SECV?
Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.0 modem with a minimum of 24 x 4 channel bonding.......
My connection seems slow, what can I do?
To test your current Internet connection speed and confirm your connecting is working as expected, you can conduct speed tests at  http://speedtest.secv.com. For accurate results, please run a minimum of three (3) tests.  If your speed...
How do I set up my email in Outlook?
For detailed instructions on how to setup your email please visit the following website: http://www.ptd.net/help-desk/email-communication/how-setup-your-email/email-software-smtp......
What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server.......
What is a cable modem?
A cable modem is a piece of equipment that connects your computer to the Internet via SECV's network. A cable modem has two connections, one to the cable wall outlet and the other to your computer.......
What is a router? Do I need one?
A router connects to the cable modem and allows for multiple wireless devices in your home to connect to the Internet at once.  SECV rents DOCSIS 3.0 All-In-One Wireless Cable Modem & Routers or you may purchase a router at your local retail...
What browsers are compatible with SECV's network?
SECV's High-Speed Internet service provides access to all browsers on the Internet (Mozilla Firefox, Google Chrome, Internet Explorer, Safari, etc.).  We recommend you keep your browser software updated with all security packs provided by yo...
Where can I check my Internet speed?
Please click on the link below to test your current Internet speed. http://speedtest.secv.com......
How do I check my email when I am away from home?
Visit www.secv.com and click the "Webmail" link at the top of our homepage. Enter your PTD email username and password.Your PTD email username is the first part of your email address without the @ptd.net.......
I bought a new computer/reformatted my computer, how do I set up my High-Speed Internet connection?
Click on Control Panel -> Network and Internet Connections -> Internet Options -> Connections tab Click on the Set Up button Choose the option "connect to the Internet so you can browse the web and read e- mail" Click &quo...
Why won't my computer or device connect to the Internet?
Your home network can provide access to multiple devices at once.  If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue. 1.  Unplug the power cord from the back of the modem a...
Do you have any free Hotspot locations?
Our internet service comes with access to local “hot spots.” For a list of locations, click on http://www.prologunleashed.com/locations.shtml ......
How many email addresses do I get with a subscription to High Speed Internet?
You are allowed up to 5 email addresses with your Internet subscription.......
What are the tiers of service and corresponding total monthly data plans offered by SECV?
SECV offers several tiers of High-Speed Internet service with varying data plans based on typical monthly residential usage.  We ask you to upgrade your service to a High-Speed Internet tier better suited for your usage.  Please v...
Why do my Internet rates increase?
The amount of bandwidth usage per household continues to increase as customers expand their viewing to alternate devices such as tablets, Smartphones, connected devices, etc. The cost to maintain and grow our network to meet this demand increases wit...