Updated Articles

  1. What is Plume?

    Please watch this video to learn about the Plume Whole Home Wi-Fi System.
  2. Why am I not getting advertised speeds on my WiFi network?

    SECV Internet speeds are based on a direct connection to the modem.  Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability ...
  3. What are the tiers of service and corresponding total monthly data plans offered by SECV?

    SECV offers several tiers of Internet service with varying data plans based on typical monthly residential usage.  We ask you to upgrade your service to an Internet tier better suited for your usage.  Please visit  www.se...
  4. Can I add a wireless router to a cable modem?

    Yes.  You may connect an external router purchased from a retailer, or rent the Plume Whole-Home Wi-Fi System from SECV.  If you have questions or difficulties with a router purchased from a retailer, you will need to contact the manufac...
  5. How do I access Amazon Prime on TiVo?

    To access Amazon Prime, press the TiVo button then select Apps/Amazon Prime A separate Amazon Prime subscription plan is required to use this service.
  6. What are the features of the Plume app?

    Manage your network like a pro As people and devices come and go in your house, Plume lets you see which devices are accessing the Internet and how much they’re uploading or downloading. You can block and unblock specific devices ...
  7. What is a mesh network?

    Mesh networks enable multiple routers to work in unison to deliver hyper-fast, super-stable WiFi. Each device in a mesh network connects to the other devices, rather than each device connecting to your Internet Service Provider. Unlike a typica...
  8. What is Plume AI Security?

    Plume AI Security offers real-time threat protection against emerging cyber threats.  AI Security is included with your Plume subscription. Online Protection Plume filters out suspicious content as your devices connect to ...
  9. What is Plume HomePass?

    Plume HomePass offers parental controls and guest access with unparalleled capabilities.    HomePass is included with your Plume subscription. Home All Access Give full home Wi-Fi access to people you implicitly trust...
  10. How much distance should there be between Plume Pods?

    For the best experience, when wireless, Plume Pods should be no more than 50 feet away from at least one other Pod.