Updated Articles

  1. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible High-Speed Internet experience we recommend a DOCSIS 3.1 modem with a minimum of 24x4 channel bonding or higher.  Please watch the ...
  2. Why do my Internet rates increase?

    The amount of bandwidth usage per household continues to increase as customers expand their viewing to alternate devices such as tablets, smartphones, connected devices, etc. The cost to maintain and grow our network to meet this demand increases wi...
  3. Can I purchase my own cable modem instead of renting one from SECV?

    Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.1 modem with a minimum of 24 x 4 channel bonding.  Please watch the following video to learn how to maximize yo...
  4. Can more than one device access the Internet at the same time via a cable modem?

    Yes, a wireless router connects multiple devices online at the same time.  For optimal performance and reliability while connecting multiple devices we recommend either the 75M, 150M or 500M tiers of High Speed Internet service. ...
  5. Why is some TV Everywhere content restricted to in home viewing?

    Some live streams for local broadcast channels such as ABC, NBC and FOX including local news content is only available when you are in your home or your service area, as out of home rights are not available from the programmer and beyond SECV’...
  6. Can I stream AT&T SportsNet?

    If you are a customer in Hazleton and Sunbury systems and registered for TV Everywhere from SECV (its free www.secv.com/tve ) you will be able to stream Pittsburgh Pirates games through the AT&T SportsNet mobile apps (iOS & Android only) an...
  7. How do I use distinctive ring with my fax line?

    Please consult the user manual for your particular fax machine as instructions vary by manufacturer.
  8. How do I get set up in the SECV phone user portal?

    1. Visit   secv.user.alianza.com 2. Enter your 16-digit SECV account number as the username. 3. Enter the default password (first four (4) letters of account holder’s first name in all capital letters, followed ...
  9. Can I use my answering machine instead of the SECV voicemail?

    Yes, you can use your answering machine instead of the SECV voicemail.  To do this log into the SECV user portal secv.user.alianza.com .   In the call handling section change the No Answer selection from send to voicemail to ring for...
  10. Can I use both my answering maching and the SECV voicemail?

    Yes.  You can have your calls answered by your answering machine as the first priorty.  If your machine does not pick up because of a power outage or you are already on the line, the calls will be answered by the SECV voicemail.  To d...