Updated Articles

  1. Is there a way I can block Robocalls?

    Yes!  Nomorobo identifies recorded phone calls, spam calls, or other annoyances or scams and actively blocks the calls. To configure Nomorobo you need to create an account with the Nomorobo service at https://www.nomorobo.com/signup ...
  2. What is Return Call (*69) and how do I use it?

    Return Call allows you to automatically dial the number of your last incoming call, wheterh you anserted it or not.  1.  Pick up your handset and listen for the dial tone. 2.  Press *69 3.  You will hear the numebr...
  3. What is Call Waiting and how do I use it?

    Call Waiting alerts you with a special tone to let you know someone else is calling while you are on another call. 1.  Briefly press (don't hold down) the telephone receiver button, or flash button and you can answer your second cal...
  4. What is 3-Way Calling and how do I use it?

    3-Way Calling adds a third person to your conversation. 1.  Briefly press and release (do not hold down) the receiver button or press the flash button to put your first call on hold. 2.  Listen for a dial tone. ...
  5. What is Anonymous Call Rejection and how do I use it?

    Anonymous Call Rejection allows you to refuse calls from those who have blocked their numbers. When you've turned this service "on" any callers who have blocked their number from your Caller ID display will hear an announcement that yo...
  6. Is HBO GO available on Samsung 2010 and 2011 TVs?

    Beginning on January 5, 2017, HBO GO will no longer be available on Samsung TVs released in 2010 and 2011. To find out if HBO GO is available on your Samsung TV, go to Samsung Compatible Devices with HBO GO . If HBO GO is not availa...
  7. Can more than one device access the Internet at the same time via a cable modem?

    Yes, a wireless router connects multiple devices online at the same time.  For optimal performance and reliability while connecting multiple devices we recommend either the 50M, 100M or 350M tiers of High Speed Internet service. ...
  8. Can I just get SECV High-Speed Internet without having to subscribe to a TV service?

    Yes all High-Speed Internet tiers of service are available a la carte without having to subscribe to TV service.  Please visit our website for more information.
  9. My connection seems slow, what can I do?

    To test your current Internet connection speed and confirm your connecting is working as expected, you can conduct speed tests at   http://speedtest.secv.com . For accurate results, please run a minimum of three (3) tests.  If y...
  10. Can I purchase my own cable modem instead of renting one from SECV?

    Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.0 modem with a minimum of 24 x 4 channel bonding.  Please watch the following video to learn how to maximize yo...