Updated Articles

  1. Is HBO GO available on Samsung 2010 and 2011 TVs?

    Beginning on January 5, 2017, HBO GO will no longer be available on Samsung TVs released in 2010 and 2011. To find out if HBO GO is available on your Samsung TV, go to Samsung Compatible Devices with HBO GO . If HBO GO is not availa...
  2. Can more than one device access the Internet at the same time via a cable modem?

    Yes, a wireless router connects multiple devices online at the same time.  For optimal performance and reliability while connecting multiple devices we recommend either the 50M, 100M or 350M tiers of High Speed Internet service. ...
  3. Can I just get SECV High-Speed Internet without having to subscribe to a TV service?

    Yes all High-Speed Internet tiers of service are available a la carte without having to subscribe to TV service.  Please visit our website for more information.
  4. My connection seems slow, what can I do?

    To test your current Internet connection speed and confirm your connecting is working as expected, you can conduct speed tests at   http://speedtest.secv.com . For accurate results, please run a minimum of three (3) tests.  If y...
  5. Can I purchase my own cable modem instead of renting one from SECV?

    Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.0 modem with a minimum of 24 x 4 channel bonding.  Please watch the following video to learn how to maximize yo...
  6. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible High-Speed Internet experience we recommend a DOCSIS 3.0 modem with a minimum of 24x4 channel bonding or higher.  Please watch the ...
  7. What is the Broadcaster Retransmission Fee within the Taxes & Fee(s) section of my bill?

    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to l...
  8. How do I activate a TV Everywhere network on a Roku?

    1.  Download the supported app (HBO GO, Watch ESPN, CNN, etc.)  from the Channel Store on your Roku player. 2.  Launch the app from the Home screen on your Roku device. 3.  Click the 'Activate Your Device' button...
  9. What is the recommended download speed for TV Everywhere content?

    The minimum requirement is 20M, however if you are accessing TV Everywhere with multiple devices, a higher Internet speed will result in an optimal viewing experience. ...
  10. What happens if I exceed my monthly data plan?

    If you reach 100% of your monthly data plan, SECV may send you a notice by electronic or regular mail encouraging a reduction in usage, or an upgrade to a High-Speed Internet tier better suited to your usage patterns. To help you monitor and manage...