Updated Articles

  1. Are all my devices capable of getting my maximum Internet speed?

    Not all devices can handle today’s speeds.  To see what speeds your device can support, check the owner’s manual or perform a web search using its model number. ...
  2. Do you have any tips for maximizing my WiFi speeds?

    Yes – check out this video for the top 10 tips to maximize your WiFi speed.  https://youtu.be/I7GT9OnjtHk ...
  3. Can I just get SECV High-Speed Internet without having to subscribe to a TV service?

    Yes all High-Speed Internet tiers of service are available a la carte without having to subscribe to TV service.  Please visit our website for more information. ...
  4. Why am I not getting advertised speeds on my WiFi network?

    SECV Internet speeds are based on a direct connection to the modem.  Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability ...
  5. Can I purchase my own cable modem instead of renting one from SECV?

    Yes, you may purchase your own cable modem.  For optimal High-Speed Internet performance we recommend a DOCSIS 3.1 modem with a minimum of 24 x 4 channel bonding.  Please watch the following video to learn how to maximize your...
  6. What is SECV's stance on Net Neutrality?

    Service Electric Cablevision fully supports an Open Internet. We do not block or throttle consumer access to lawful Internet content. Our commitment to protecting our customer’s online privacy has not changed.  We have not, and will ...
  7. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible High-Speed Internet experience we recommend a DOCSIS 3.1 modem with a minimum of 24x4 channel bonding or higher.  Please watch the ...
  8. Why do my Internet rates increase?

    The amount of bandwidth usage per household continues to increase as customers expand their viewing to alternate devices such as tablets, smartphones, connected devices, etc. The cost to maintain and grow our network to meet this demand increases wi...
  9. Can more than one device access the Internet at the same time via a cable modem?

    Yes, a wireless router connects multiple devices online at the same time.  For optimal performance and reliability while connecting multiple devices we recommend either the 75M, 150M or 500M tiers of High Speed Internet service. ...
  10. Why is some TV Everywhere content restricted to in home viewing?

    Some live streams for local broadcast channels such as ABC, NBC and FOX including local news content is only available when you are in your home or your service area, as out of home rights are not available from the programmer and beyond SECV’...