What is the TiVo Experience?
The TiVo experience instantly gives you total control of the TV programming you love, and much more! TiVo gives you access to an entire universe of TV shows, On Demand movies, plus streaming video services like Netflix and YouTube to just about anyw...
When will the TiVo Experience be available?
The TiVo Experience is now available. Please visit secv.com/tivo for more information.
How many shows can I record at once?
TiVo allows you to record 6 shows simultaneously.
What are the requirements to add TiVo to my account?
TiVo service requires TV and Internet service from SECV along with an SECV DOCSIS 3.0/3.1 modem. Approved modem models from SECV include ARRIS DG3450, CM8200A, DG2470, DG1670 or D5001.
Why do I need SECV Internet service for TiVo?
TiVo relies on the Internet to deliver a consistent experience across live TV, On Demand and the app experience. SECV’s Internet service enables us to guarantee quality and help troubleshoot and resolve any technical difficulties t...
Can I transfer my recordings from my current DVR if I upgrade to TiVo?
Unfortunately, you cannot transfer recorded shows and schedules from your DVR to TiVo DVR.
How much space is available on a TiVo DVR?
TiVo allows you to store up 150 hours of HD or 1,000 hours of SD content.
How many tuners does TiVo DVR have?
TiVo has 6 tuners that allow you to record up to 6 shows at one time as well as watch in any room.
What is TiVo Live TV?
If you’re watching a show as it is being broadcast, you’re watching live TV. You can pause live TV for up to 30 minutes on each tuner. When you resume watching, you’re behind live TV. You can always get to live TV...
What is TiVo Streaming TV?
When you watch shows from apps like Netflix and from SECV On Demand, you’re streaming the shows from that source. You can also stream recordings saved on your TiVo DVR to your mobile device while in your home, or stream shows and live TV...
What is a TiVo Mini?
TiVo Minis are receivers that you put on additional TVs extending your TiVo experience to multiple rooms throughout your home. Minis have full DVR control, so you can manage your recordings and watch live TV or stream shows from any device on ...
How do I access the TiVo Home screen?
To get to the Home screen from live TV or any TiVo screen, just press the TiVo button on your remote control. Home screen menu items include My Shows, What to Watch, Search, Apps and SECV On Demand.
How to I add additional items to the TiVo Home screen?
To get quick access to an app like YouTube, just press A on your remote control and enter an available shortcut number for the item you want. The new item will appear in that position on the menu.
What is the SmartBar?
The SmartBar predicts shows to watch based on what your household usually watches at a particular time or day. For example, if you normally watch the previous night’s late-night talk show the next morning, you’ll see it in the Smar...
What is My Shows?
The My Shows list contains all of your recordings, plus links to your streaming videos from SECV On Demand or apps like Netflix. (On a TiVo Mini, recordings are stored on your host DVR). To get to the My Shows list from your Home screen,...
How do I change the My Shows sorting method?
By default, My Shows is sorted by date, with newly added or recorded shows and movies first. You can choose to sort My Shows name (alphabetically) by pressing B on your remote control.
What is Auto Play?
When you reach an end of an episode, TiVo’s AutoPlay feature starts playing the next episode in a recorded series automatically. When you near the end of an episode, a panel will be displayed at the bottom of the screen containing a coun...
How do I turn off Auto Play?
If you would rather not have the next episode start automatically, go to User Preferences/Auto Play Next Episode to turn the counter off. You will continue to see the panel with options when you near the end of an episode, but the next episode...
How do I delete recordings?
To delete an individual show or a series, highlight it in the main My Shows list and press Clear on your remote control. If you are deleting a series that contains recordings, you will have the option to replace the recordings with links to st...
How do I recover a recently deleted recording?
If you or someone accidentally deleted a previously recorded show, you can recover it by pressing the TiVo button twice to access the My Shows menu. Navigate to the bottom of the My Shows folder and select Recently Deleted Recordings. Se...
What is OnePass?
OnePass gathers every available episode of a series (whether streaming, broadcast TV, or SECV On Demand) and adds them to your My Shows list to watch instantly. If an episode is not available on TV or SECV On Demand, OnePass fills in the gaps ...
How do I create a OnePass?
To create a OnePass, find a series you want to watch, then select Create a OnePass. The show will be instantly added to My Shows and all available episodes will be added. When you create a OnePass, you can choose options such as include ...
How do I cancel a OnePass?
You can cancel the recording of any individual episode in a OnePass search by highlighting the title in the To Do List and pressing the Clear button. Delete the entire OnePass search or change its options using the OnePass Manager.
How do I change OnePass options?
You can change OnePass options using the OnePass Manager. To view OnePass Manager, select the Menu icon from the Home screen, then select Manage/One Pass Manager.
What is the TiVo on-screen program guide?
The on-screen program guide displays up to two weeks of TV programming. Simply press the Guide button on your TiVo remote control. When you’re viewing the guide press A to display guide options. Icons in the guide help you na...
How do I navigate the on-screen program guide?
Press Fast Forward to move the displayed time ahead two hours (one) page, or Rewind to move it backward.
Press Advance to jump 24 hours ahead, or Replay to jump 24 hours back.
Press OK on a shows in progress, and the channel changes to t...
What is Search?
Search allows you to search by show title, episode title, show description, or person name (actor, director, etc). The TiVo service searches upcoming TV shows and movies, streaming videos (from sources like Netflix), and SECV On Demand all at ...
What is Voice Search?
Voice Search allows you to control your TiVo box by issuing voice commands using your remote control.
How do I issue voice commands?
To issues a voice command, press and hold the microphone button, and speak naturally into the remote. Release the microphone button when you have finished speaking.
Here are some things you can do with voice:
Search by titl...
How do I pair my remote?
To control your TiVo box with your voice, your remote must be paired correctly to your TiVo box. For TiVo Mini users, you Mini must be connected to a DVR host. To pair your remote, select the Menu icon from the Home screen, then go to Se...
How do I perform a keyboard search?
From the Home screen, select Search on your TiVo remote.
Use the letter grid to spell out the title, person, or word you’re looking for. Press the arrow button to move around, then OK on each letter you want. As you select ...
What is What to Watch?
What to Watch lets you browse shows available to stream, watch live, bookmark, or record. Top level categories include On TV Today, Sports, Movies, and more. Each category also includes more specific sub-categories to help you find exact...
How do I access What to Watch?
From the Home screen, select What to Watch or press 2.
What are TiVo Suggestions?
TiVo allows you to rate shows, whether live, recorded or listed in the program guide, by pressing the Thumbs Up or Thumbs Down button on your remote. You can give a show three Thumbs Up or three Thumbs Down. TiVo Suggestions uses these r...
How do I turn off Auto Recording Suggestions?
If you’d prefer not to record TiVo Suggestions automatically, you can turn them off. From the Home screen choose the Menu icon, then choose Settings/User Preferences/TiVo Suggestions.
What are TiVo WishLists?
A WishList search finds the shows that match your search criteria on any channel you receive and keeps on searching for as long as you keep the WishList search. If you choose to auto-record matches to your WishList search, you’ll find an...
How do I create a WishList Search?
From the Home screen, choose Search or press 3 on your TiVo remote.
Without entering any letters, move to the right side of the screen to select Create a WishList Search. Alternatively, you can enter a search term before selecting Crea...
What are Thuuz Scores & Ratings?
Thuuz “excitement ratings” can tell you if a game is going to be worth watching before you start watching it. The scores are updated in real-time: that means, in a game that might be mediocre at first, you’ll see lower Thuuz ...
How do I turn off Thuuz Scores & Ratings?
From the Home screen, choose the Menu icon/Settings/User Preference/Thuuz Sports Ratings.
What are Metacritic Ratings for Movies?
Metacritic takes all of the reviews for movies, averages them, and gives you a combined score, so you can see at a glance what critics are saying about a movie. Movies are rated on a scale of 0-100 and color-coded: look for the green scores fo...
How do I access Quickview?
QuickView panels appear over the video you’re watching, with just a click of your remote control
UP shows you what’s coming up on live TV with a condensed guide. To close this panel, press Back.
DOWN displays the...
What information is displayed in the Info Banner?
The info banner displays the shows title, description, ratings, and other information. To view the info banner while watching a show, press INFO. Icons in the info banner are shortcuts to corresponding features. Us the UP/DOWN arro...
What is QuickMode?
QuickMode lets you watch a show 30% faster, while also letting you hear what everyone is saying. QuickMode is available while you’re watching a recorded show, or if you’re behind live TV (for instance, if you have rewound a show th...
How do I access SECV On Demand on TiVo?
There are multiple ways to easily access SECV OnDemand using TiVo.
Press the green On Demand button on the TiVo remote
Tune to Channel 1 or 1000.
Press the TiVo button then select Apps/SECV
What apps are available with TiVo?
TiVo currently supports SECV On Demand, Netflix, YouTube, HBO GO, Music Choice, Pandora, Toon Goggles, iHeartRadio, WWE Network, Yahoo and FlixFling. Many of these apps require separate subscriptions.
When will the TiVo app be available?
The TiVo app will be available in the Apple and Google Play stores in August 2019.
How do I access Netflix on TiVo?
There are multiple ways to easily access Netflix using TiVo.
Press the Netflix button on the TiVo remote
Tune to Channel 1001.
Press the TiVo button then select Apps/Netflix
*A separate Netflix subscription plan is required...
Can I access Netflix Ultra HD content?
TiVo does not currently support Ultra HD content via the Netflix app.
How do I access HBO GO on TiVo?
Select activate Your Device
Go to http://hbogo.com/activate on a PC or mobile device.
Select “TiVo” from the device list.
Click “More Providers” and select “Service Electric Cablevision” from the...
How do I activate Amazon Alexa?
When you pair your TiVo box with your Amazon Alexa device, you can put your remote aside just ask Alexa instead. You can tell Alexa to pause, play, fast-forward, rewind, jump back 8 seconds and skip ahead 30 seconds. You can even tell Al...