New Articles

  1. How will my HDTV set handle Standard Definition TV programs?

    The majority of HDTV sets can display a Standard Definition (480i)  signal. If bars appear, you can select the Settings button on your TV's remote control twice to access the HDTV settings.  When the menu displays&n...
  2. What is the Broadcaster Retransmission Fee within the Taxes & Fee(s) section of my bill?

    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals. Costs related to local broadcasters have grown dramatically year over year...
  3. What is the Copyright Fee within the Taxes & Fee(s) section of my bill?

    The Copyright Fee is a direct pass through cost charged by the U.S. Copyright Office to Cable and Satellite operators for filing and processing Statement of Account ("SOA") forms.
  4. What is the 911 Fee within the Taxes & Fee(s) section of my bill?

    The 911 fee is required by state or local governments on phone services. It helps states and localities fund their 911 and E911 systems, along with other emergency services.
  5. What is the USF Fee within the Taxes & Fee(s) section of my bill?

    The USF (Universal Service Fund) Fee is a direct pass through cost charged by the U.S. Federal Communications Commission (FCC) to Phone providers. The funds are used by the FCC to promote universal access to telecommunications services in the Unite...
  6. Why do my TV rates increase?

    SECV is committed to providing you with the best programming at a reasonable cost. We make every effort to minimize costs but annual adjustments are necessary due to the rising yearly costs of TV programming, network upgrades and the addition of new...
  7. Why do my Internet rates increase?

    The amount of bandwidth usage per household continues to increase as customers expand their viewing to alternate devices such as tablets, Smartphones, connected devices, etc. The cost to maintain and grow our network to meet this demand increases wi...
  8. Who should I contact if I have technical issues?

    For technical support, with your HBO Now,  customers can visit help.hbonow.com or call 1-855-9-HBONOW.  For technical support with your SECV internet, please contact SECV at 1.877.955.SECV. ...
  9. How can I get more information about HBO NOW?

    For more information, please visit secv.com/hbonow . ...
  10. Is HBO NOW available internationally?

    No, HBO NOW is only available in the U.S. and certain U.S. territories. ...