Articles
How do I set up parental control on my TV?
1. On your remote control, press the MENU button twice.
2. Using the arrow up and down scroll to SETUP and Press OK/SEL.
3. Scroll to PARENTAL CONTROL SETUP and Press OK/SEL.
4. Enter a 4-digit LOCKS PIN number ...
What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time. ...
How do I set up my Parental Control PIN?
The first time you use Parental Controls or purchase a PPV or VOD program, the system will ask you to create a PIN.
1. In the Settings category, scroll to the Parental Controls card and press OK.
2. Using the remote, ent...
What if I forget my Parental Locks/Purchase PINs?
You must contact your local office at 877.955.SECV or chat us to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs. ...
How can I control access to certain programs on TV?
Settings provides robust Parental Controls including the ability to lock shows by TV Rating, Movie Rating or Channel. In addition you can lock out individual shows, including recorded programs, from action menus for each show in the main menu. The...
How do I change my Parental Control PIN?
1. In the Settings category, scroll to the Parental Controls card and press OK.
2. Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK.
3. Enter the old PIN, enter the new PIN ...
How do I choose the right aspect ratio for my TV?
Use the Aspect Ratio card in Settings to control how programming content appears on your TV.
For Standard Definition (SD) TVs choose Standard (4:3) only. You'll then be asked to choose how you want HD content to display on your TV, eith...
Why am I hearing no audio at all on any channel?
If you are using a converter or TiVo try pressing MUTE on the converter or TiVo remote to be sure it is not muted. Also check to make sure the volume on the converter is not all the way down. If you are not using a converter or TiVo or you ...
Can I get digital services on all TVs in my home?
Yes. Our channel lineup is in a 100% all-digital format and we require a Converter, TiVo, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programming. Please let our Customer Service Representative know how ...
How do I operate my remote control?
To get instructions on the operation of your specific remote, Remote Control Support page . Select the remote control image that most closely resembles the one you have in your home. This will open into a PDF of the operating instructions...
What is the NFL RedZone channel?
NFL RedZone is a channel by the NFL Network. Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD. Each week, NFL RedZone takes the guess work out of...
How do I request a channel not currently carried on my channel lineup?
Channel requests help us make decisions when we add or change a channel lineup. Please submit your channel request via our channel request page Your request will be sent to our programming department for consideration. ...
Why are there blackouts in sports packages?
Teams are blacked out due to the league's restrictions on protecting the rights of the regional sports networks. A game will not be shown on a sports package when that game is already being carried by a regional sports network. ...
Why does my converter display E07 and E09?
Please contact your local office at 877.955.SECV or chat us online for assistance.
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Can I reset the time on the converter?
No. The converter time is controlled by a central system. f your converter is not displaying the correct time, p lease contact your local office at 877.955.SECV or chat us online for assistance. ...
Can I activate my digital converter on the website?
No.Please contact your local office at 977.955.SECV or chat us for assistance with this. ...
Why does my TV Guide say "To Be Announced" on every channel?
If you have recently lost power or unplugged your converter, DTA or TiVo this will happen. It may take a few hours to completely re-load the information for your on-screen channel guide. Otherwise, try unplugging your converter, DTA or TiVo for 10 ...
I have a message on the screen that says "This channel should be available shortly." What does that mean?
This screen will appear when you tune to a channel that is currently not available or not included in your SECV channel package. If the channel is not available after 15-30 minutes and should be available, please contact your local office at 877.955...
I have a converter. Why does my TV say "One Moment Please?"
Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in. If you still have this message, please contact yo...
How do I set up Favorite Channels for the first time?
To set up your Favorite Channels for the first time follow the below steps:
1. Press the MENU button on your remote control to access the Quick Menu.
2. Press the RIGHT arrow button until the HEART icon is highlighted.
3. P...
What determines what new channels are added to lineups?
Our programming department continuously evaluates new content and new channels. Factors taken into c onsideration include: customer interest, contractual obligations, and cost of adding the channel which includes programmers fees. We want to ...
What do I do if my remote control will not change the channel?
In order to resolve problems with your remote control, please try the following:
1. Make sure the power light on your converter is on.
2. Check to see if the remote control light is flashing repeatedly. If so, please replace...
Can cable customers pay for individual channels?
No. Unfortunately, the programmers do not allow us to sell their channels à la carte. They require us to package the channels together. ...
The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
Try unplugging the converter and then plugging it back in. This will reset the converter and allow for data to be downloaded. It will take some time for all the guide information to re-load. If there is still a problem after the information has app...
How do you view your Favorite Channels list?
To view your Favorite Channels follow the below steps:
Press the MENU button on your remote control to access the QUICK menu.
Press the RIGHT arrow button until the HEART icon is highlighted.
Press the OK/S...
Why can't I change the channels on my Converter?
Try pressing the Cable CBL button on the top of your converter remote and then change channels.
If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...
How do you add additional channels to your existing Favorite Channels list?
In order to add additional channels to your exisiting Favorite Channels list please follow the below steps:
1. Press the GUIDE button on your remote control.
2. T he On-Screen guide appears. Scroll to or enter the channel number of t...
Why do I see a big black box/words scrolling at the bottom of my screen?
Closed Captioning (CC) is turned on either on your TV or through the converter or TiVo.
On your converter you will find the option to turn on or off CC under MENU then SET UP .
On your TiVo you will find it under the INFO ( ...
How do you set up a new Favorite Channels list?
In order to set up a new Favorite Channels list please follow the below steps:
1. Press the GUIDE button to display the on-screen guide. Locate the channel in the guide that you would like to add to your favorites list.
2. Press...
Why is my TV screen snowy or black?
Check the other TVs in your home. If this is the only set that has the problem, first make sure the power is on to the converter. Then check to see if the cable wires are tightly attached to the back of the TV, converter, VCR/DVD, etc as well as th...
What is a channel lineup?
A channel lineup is a list of all the channels and corresponding channel numbers provided by SECV. To view and/or print your channel lineup, please visit SECV.com and select your system location. Click the "Channels" link at the top of the pag...
Why are some channels tiling?
Please ensure the wiring connections between your converter, all devices and the wall outlet are tight. If this does not correct the problem, please contact your local office at 877.955.SECV or chat us . ...
Why do I see a purple and green hue on my TV set?
If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your T...
Why doesn't the converter respond when I press the keys on my remote?
If this is happening, try the following things:
1. Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, channel, menu or guide.
2. Make sure not...
I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
Make sure the cable line is connected tightly on the back of your converter, TV, and wall outlet. If that does not correct the picture, contact your local office at 877.955.SECV or chat us for assistance. ...
What is Video Description Service?
Video Description Service is intended for the sight impaired person. It is included in the SAP audio feed of certain channels and provides a auditory description of the video and helps the person create a picture in their mind of what is showing o...
Does SECV deliver all channels in 100% digital quality?
Yes. SECV provides 100% Digital quality picture and sound. ...
What is Music Choice®?
Music Choice® is over 50 commercial-free music channels with crystal-clear, digital, CD-quality sound. It includes a wide choice of music genres including: Classical, Country, Dance, Inspirational, Instrumentals, Jazz & Blues, Latin, Pop, Rock, Ur...