Please make sure to use your local system office address and NOT the address listed on your bill.
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- Can I just get SECV Internet without having to subscribe to TV service?
- Can more than one device access the Internet at the same time via a cable modem?
- How do I connect Wi-Fi Enabled Devices
- What is a cable modem?
- Can I purchase my own modem from a retailer instead of renting one from SECV?
- How do I set up my email in Outlook?
- My connection seems slow, what can I do?
- What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
- Can I add a wireless router to a cable modem?
- What browsers are compatible with SECV's network?
- Why should I secure my wireless home network?
- Where can I check my Internet speed?
- What kind of modem do you recommend?
- How do I check my email when I am away from home?
- What is involved when installing SECV Internet? Does it use an existing cable hook up?
- Why won't my computer or device connect to the Internet?
- Do you have any free Hotspot locations?
- How many email addresses do I get with a subscription to High Speed Internet?
- Are all my devices capable of getting my maximum Internet speed?
- Do you have any tips for maximizing my Wi-Fi speeds?
- Why am I not getting advertised speeds on my Wi-Fi network?
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- What is Plume?
- Does Plume replace my router?
- Does Plume replace my cable modem?
- How many Plume Pods do I need in my home?
- What is a mesh network?
- How much distance should there be between Plume Pods?
- How many Plume Pods can I have on a single network?
- Will Plume work in a home with thick walls?
- What is a Plume Gateway Pod?
- Can I manage my Plume network remotely?
- What mobile apps can be used with Plume?
- What are the features of the Plume Home app?
- What is Plume Home?
- What is Plume Guard?
- What is Plume Sense?
- How do I enable Plume Sense?
- How does Plume Sense work?
- What do I need for Plume Sense?
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- How do I set up parental control on my TV?
- What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
- How does i-Guide (Interactive Program Guide) work on my converter?
- How do I set up my Parental Control PIN?
- What if I forget my Parental Locks/Purchase PINs?
- How can I control access to certain programs on TV?
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- What happens to my DVR recordings if my DVR temporarily loses power?
- I had a show recorded and now it is gone from my recordings. What happened to it?
- How do I know how much recording space I have remaining?
- Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?
- How will I know if I have a recording conflict?
- Can I watch a show I'm recording before recording is complete?
- Can I record Music channels?
- How can I catch up to the live point of a program after I've paused it?
- How long can I keep my recordings?
- How can I make sure to get the entire program for programs that run over the scheduled air time?
- Can I increase the rewind and fast forward speed?
- Can I record On Demand programming on my DVR?
- How will I know when I'm almost out of recording space?
- How do I record a program I am currently watching on TV?
- Can I set the DVR to skip commercials as it's recording?
- Can SECV or another company track what I record with my DVR?
- If I'm watching a program in progress and want to record it, can I record from the beginning?
- I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?
- What is the picture quality of recorded programs?
- Can the DVR record two shows at once?
- How do I record a program?
- How do I record a future-scheduled program on TV?
- How do I delete a saved/recorded program?
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- Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?
- Do I get SECV On Demand with my premium service subscription from HBO, Paramount+ with Showtime, Starz, or Cinemax?
- If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?
- How do I access SECV On Demand?
- Can I record On Demand and Pay-Per-View programs?
- Does it cost anything to access SECV On Demand?
- How long can I view my On Demand selection(s)?
- How do I know if there will be a charge for an On Demand program?
- What is the difference between On Demand and Pay-Per-View?
- When I select a category from the On Demand menu, I receive a message that says, "No program listings available."
- What is SECV On Demand?
- Will I be billed for On Demand programs that carry a fee?
- Can I get On Demand from a Satellite provider?
- How frequently are new shows added to On Demand?
- Can I pause, rewind, and fast-forward On Demand programs?
- How do I return to watching an On Demand program after I've tuned to another channel?
- Can I stop my movie or show and go back to it later?
- My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.
- How do I change my Parental Control PIN?
- How do I choose the right aspect ratio for my TV?
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- Is a DTA required to view SECV’s channel lineups on TVs with built-in QAM tuners?
- How do I program the DTA remote control to also control my TV when I do not know the code (searching for the code)?
- How do I turn off my DTA?
- How do I program the DTA remote control to also control my TV by manually entering the code?
- What channels are available with the DTA?
- What input source do I need to set on my TV to view programming using an HD DTA?
- What are the Closed Captioning Settings?
- What kind of information is listed on the On Now/On Next Banner?
- Can I browse the On Now/On Next Banner on other channels without interrupting my current program?
- What are the lock/unlock options?
- What is available to configure in the General Setup menu?
- What are the benefits of the DTA guide?
- How do I toggle between what's On Now and what's On Next?
- What is the TV Listings Grid?
- How do I navigate the TV Listings Grid?
- What type of information is displayed for programs on the TV Listings Grid?
- What information does the Program Information Screen contain?
- How do you access the Program Information Screen?
- What are the HDMI Settings?
- How do I access the DTA guide?
- What do the colors represent on various programs?
- Can I tune from the TV Listings Grid?
- How do you return to the TV Listings Grid?
- How do Parental Controls work?
- How do I set up my PIN?
- What can I control with Parental Controls?
- How do I access General Setup?
- My picture does not fit the screen. How do I correct this?
- Where can I find a user guide for my DTA?
- What is the DTA Guide?
- How do I program the 9000L universal remote to work both my DTA and Television?
- Why am I hearing no audio at all on any channel?
- Can I get digital services on all TVs in my home?
- How do I operate my remote control?
- What is the NFL RedZone channel?
- How do I request a channel not currently carried on my channel lineup?
- Why does my converter display E07 and E09?
- Can I reset the time on the converter?
- Can I activate my digital converter on the website?
- Why does my TV Guide say "To Be Announced" on every channel?
- I have a message on the screen that says "This channel should be available shortly." What does that mean?
- I have a converter. Why does my TV say "One Moment Please?"
- How do I set up Favorite Channels for the first time?
- What determines what new channels are added to lineups?
- What do I do if my remote control will not change the channel?
- Can cable customers pay for individual channels?
- The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
- How do you view your Favorite Channels list?
- I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?
- Why can't I change the channels on my Converter?
- How do you add additional channels to your existing Favorite Channels list?
- Why do I see a big black box/words scrolling at the bottom of my screen?
- How do you set up a new Favorite Channels list?
- Why is my TV screen snowy or black?
- What is a channel lineup?
- Why are some channels tiling?
- If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
- Why do I see a purple and green hue on my TV set?
- Why doesn't the converter respond when I press the keys on my remote?
- I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
- What is Video Description Service?
- Does SECV deliver all channels in 100% digital quality?
- What is Music Choice®?
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- What is TiVo Stream?
- How does TiVo Stream work?
- Why do I need SECV Internet service for TiVo Stream?
- Do I need a Google account to use TiVo Stream?
- What is Cloud DVR or NDVR?
- Can I add DVR service to my TiVo Stream?
- How many shows can I record at once?
- How much storage space do I have for recordings?
- How long are Cloud DVR recordings stored?
- Where can I find my recorded shows?
- Can I record an entire series?
- What is the Start Over feature?
- What is the Catch Up feature?
- How do I access the TiVo Home screen?
- What is the SmartBar?
- What is Google Search?
- What is Google Voice Search?
- How do I issue Google voice commands?
- How do I access the Watch SECV Stream TiVo app?
- How do I schedule a recording using the Watch SECV Stream TiVo app?
- How do I watch a recorded show on the Watch SECV Stream TiVo app?
- How do I stream live TV from the Watch SECV Stream TiVo app?
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- What is the TiVo Experience?
- How many shows can I record at once?
- What are the requirements to add TiVo to my account?
- Why do I need SECV Internet service for TiVo?
- Can I transfer my recordings from my current DVR if I upgrade to TiVo?
- How much space is available on a TiVo DVR?
- How many tuners does TiVo DVR have?
- What is TiVo Live TV?
- What is TiVo Streaming TV?
- What is a TiVo Mini?
- How do I access the TiVo Home screen?
- How to I add additional items to the TiVo Home screen?
- What is the SmartBar?
- What is My Shows?
- How do I change the My Shows sorting method?
- What is Auto Play?
- How do I turn off Auto Play?
- How do I delete recordings?
- How do I recover a recently deleted recording?
- What is OnePass?
- How do I create a OnePass?
- How do I cancel a OnePass?
- How do I change OnePass options?
- What is the TiVo on-screen program guide?
- How do I navigate the on-screen program guide?
- What is Search?
- What is Voice Search?
- How do I issue voice commands?
- How do I pair my remote?
- How do I perform a keyboard search?
- What is What to Watch?
- How do I access What to Watch?
- How do I turn off Auto Recording Suggestions?
- What are TiVo WishLists?
- How do I create a WishList Search?
- What are Thuuz Scores & Ratings?
- How do I turn off Thuuz Scores & Ratings?
- What are Metacritic Ratings for Movies?
- How do I access Quickview?
- What information is displayed in the Info Banner?
- What is QuickMode?
- How do I access SECV On Demand on TiVo?
- What apps are available with TiVo?
- How do I access Netflix on TiVo?
- Can I access Netflix Ultra HD content?
- Why do I no longer have the HBO App on TiVo?
- How do I access Amazon Prime on TiVo?
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- How do I perform a full service call (long call) from my TiVo box?
- How do I perform an Internet connection test on my TiVo box?
- How do I reboot my TiVo?
- How to do I find my TiVo Service Number (TSN)?
- What happens if my TiVo DVR loses power?
- How do I turn parental controls On/Off?
- What happens if I forget my Parental Controls pin?
- Are there TiVo help videos available?
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- What is TV Everywhere?
- What is required for accessing TV Everywhere content?
- Where can I access TV Everywhere content?
- Is TVE available when I am traveling outside of the United States?
- How do I access TV Everywhere content via my computer?
- Is live content available via TV Everywhere?
- How do I access TV Everywhere content via my mobile device or tablet?
- Why is some TV Everywhere content restricted to in home viewing?
- Which devices support TV Everywhere?
- Is there a tutorial video available for TV Everywhere?
- What channels can I access with WatchESPN?
- How do I setup Apple Single Sign On for an iOS Device or Apple TV?
- What if I don't have a username and password with Service Electric Cablevision?
- Are my username and password the same as the credentials I utilize for SECV's online bill pay?
- What if I have an account, but I can't remember my username and password?
- What is the recommended download speed for TV Everywhere content?
- I recently upgraded to an additional tier of service. How long will it take to acess the TV Everywhere content included in my new tier?
- What TV Everywhere content is currently available?
- How do I activate a TV Everywhere network on a Roku?
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- Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?
- Can I set up call forwarding from a remote access?
- How do I use Call Forwarding?
- How do I use distinctive ring with my fax line?
- Does SECV phone service go across the public Internet?
- What is Anonymous Call Rejection and how do I use it?
- What is 3-Way Calling and how do I use it?
- What is Caller ID w/ Name and how do I use it?
- What is Return Call (*69) and how do I use it?
- What is Call Waiting and how do I use it?
- Can I use both an answering machine and SECV voicemail?
- How does SECV's Phone differ from traditional phone services?
- Is Service Electric phone service compatible with alarm systems?
- When switching to Service Electric phone service, can I keep my existing phone number?
- Does Service Electric Phone Service Have E911 Service?
- Why should I switch from my current provider to Service Electric Phone?
- Can I still use my answering machine with the SECV's Phone service?
- Does Service Electric provide a Phone User Guide?
- Can I add international calling to my SECV Phone Service?
- What is the USF Fee within the Taxes & Fee(s) section of my bill?
- I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?
- What is the 911 Fee within the Taxes & Fee(s) section of my bill?
- Is there a way I can block Robocalls?
- I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?
- Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
- Ok, I've enabled and verified Nomorobo on my phone. What now?
- How do I set up my Voicemail?
- How do I access my voicemail from my home phone?
- How do I access my mailbox from another phone?
- What is Distinctive Ring?
- What is Priority Ring?
- Is there a short code to contact SECV customer service?
- Can I use my answering machine instead of the SECV voicemail?
- Can I use both my answering maching and the SECV voicemail?
- How do i set up voicemail to email?
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- What forms of credit cards does SECV accept?
- Can I set up a recurring credit or debit card payment?
- I have Internet, TV and Phone from SECV. Will I get a separate bill for each of these services?
- I am a new customer. Why am I being charged for more than one month of service on my first bill?
- What address should I use when setting up online bill pay through my bank?
- What is a Franchise Fee?
- Does Service Electric Cablevision offer online bill pay?
- What is the FCC fee?
- What is the Regional Sports Fee within the Taxes & Fee(s) section of my bill?
- If I lost my bill, can I view it online?
- How can I pay my bill?
- Why don't I see the changes I made to my account on my bill?
- How can I pay my bill online?
- Why does my payment through my bank's online bill pay take so long to be credited to my account?
- What is the Copyright Fee within the Taxes & Fee(s) section of my bill?
- What is the Broadcaster Retransmission Fee?
- I recently signed up for Auto Pay. Why didn't it take out my payment?
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- Why do my TV rates increase?
- What is SECV's stance on Net Neutrality?
- Why must I be at home during installation?
- What is the difference between coaxial cable and fiber- optic cable?
- Why do I keep losing the same station at the same time for several days in a row?
- What is the difference between 4K TV and HD?
- Does SECV offer any programming in 4K?
- Can I watch HD on a 4K TV?
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- How can I sign up for the Affordable Connectivity Program?
- Do I receive the funds directly each month?
- Which broadband providers are participating in the Affordable Connectivity Program?
- Who is eligible for the Affordable Connectivity Program?
- Can I apply if I have a past due balance with SECV?
- Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?
- Can my roommate and I each get a monthly discount?
- Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?
- Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
- How much does Internet service cost?
- Can I upgrade my current plan to take advantage of the full $30 per month?
- If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?
- I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?
- How does SECV’s ACP program differ from other companies'?
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