Articles
What forms of credit cards does SECV accept?
We accept Visa, Visa Check Card, Master Card, Discover and American Express. ...
Can I set up a recurring credit or debit card payment?
Yes. There are three ways to set up a recurring credit or debit card payment.
1. Visit www.secv.com and click the "Support" link. Click the "Payment Options" link in the billing support section. Download the application under the ...
I am a new customer. Why am I being charged for more than one month of service on my first bill?
Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, SECV charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Your first statement co...
What address should I use when setting up online bill pay through my bank?
Please make sure to use your local system office address and NOT the address listed on your bill.
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What is a Franchise Fee?
The Cable Act allows local governments to collect “franchise fees” on the sale of “cable services." Service Electric Cablevision collects the franchise fees and gives them to the local government. If you have questions with respect to the fee, pl...
Does Service Electric Cablevision offer online bill pay?
Yes. To register for online bill pay, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Management System. Enter your account number and click "Continue" to complete your registration. ...
What is the FCC fee?
The FCC fee is charged by the Federal Communications Commission to regulate the cable industry. This fee is paid directly to the Federal Communications Commission (FCC).
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What is the Regional Sports Fee within the Taxes & Fee(s) section of my bill?
The Regional Sports Fee covers a portion of the total fee Cable and Satellite providers must pay to programmers to carry regional sports networks. Costs related to regional sports networks have grown dramatically year after year, and are one of t...
If I lost my bill, can I view it online?
Yes. To view your bill, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Management System. If you are a new user, enter your account number and click "Continue" to complete your registr...
How can I pay my bill?
Go to www.secv.com and click the "Support" link. In the Billing Support section there is a link for "Payment Options" which lists all the payment options available for your specific system location.
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Why don't I see the changes I made to my account on my bill?
Depending on your billing cycle, changes to your account may not show up until the following month.
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How can I pay my bill online?
To pay your bill online, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Managment System. Enter your account number and click "Continue" to complete your registration.
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Why does my payment through my bank's online bill pay take so long to be credited to my account?
Most likely the problem is that the address registered through the bank is our lock-box address in Baltimore, not our local system office address. The lock-box will not process payments without a coupon, so they forward the check back to our loca...
What is the Copyright Fee within the Taxes & Fee(s) section of my bill?
The Copyright Fee is a direct pass through cost charged by the U.S. Copyright Office to Cable and Satellite operators for filing and processing Statement of Account ("SOA") forms.
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What is the Broadcaster Retransmission Fee?
The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to...
I recently signed up for Auto Pay. Why didn't it take out my payment?
It may take 30 to 60 days for your recurring automatic payment to take effect. If your recurring payment does not process at your next due date, you will need to make a one-time payment.
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