The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
Last Modified on 04/12/2021 4:57 pm EDT
Try unplugging the converter and then plugging it back in. This will reset the converter and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, contact your local office at 877.955.SECV or chat us live for further assistance.