My connection seems slow, what can I do?

To test your current Internet connection speed and confirm your connection is working as expected, you can conduct speed tests at  For accurate results, please run a minimum of three (3) tests.  If your speed test results are not favorable, and you have a wireless router connected, try bypassing the router by connecting the modem directly to a computer with an Ethernet cable, and then run the speed tests again.

There are also a number of other contributing factors to slow connections.

• Ensure you have a antivirus and anti-spyware software installed.  Virus protection and anti-spyware programs are essential to good performance.  These programs may be downloaded online or purchased at a software retailer.  Remember to check for updates regularly, and run tests weekly to ensure there are no infections.

• Active uploads and downloads may also impact your connection speeds.  iTunes, You Tube and other file sharing processes can slow down your connection.

• Ensure the modem has not been moved to another out
let since it was installed by our Technician.  Only one outlet in your home was made active for Internet connectivity. 

• Please review the following video offering Wi-Fi tips.

If you continue to experience performance issues please contact a Customer Service Representative by calling 877.955.SECV or
chat us live.