To test your current Internet connection speed and confirm your connection is working as expected, you can conduct speed tests at http://speedtest.secv.com. For accurate results, please run at least three (3) tests. If your speed test results are unfavorable, and you have a wireless router connected, try bypassing the router by connecting the modem directly to a computer with an Ethernet cable and rerun the speed tests.
There are also several other contributing factors to slow connections.
• Ensure you have an antivirus and anti-spyware software installed. Virus protection and anti-spyware programs are essential to good performance. These programs may be downloaded online or purchased at a software retailer. Remember to check for updates regularly and run tests weekly to ensure no infections.
• Active uploads and downloads may also impact your connection speeds. iTunes, YouTube, and other file-sharing processes can slow down your connection.
• Ensure the modem has not been moved to another outlet since our Technician installed it. Only one outlet in your home was made active for Internet connectivity.
• Please review the following video offering Wi-Fi tips.
If you continue to experience performance issues, please contact a Customer Service Representative by calling 877.955.SECV.
