Articles
Can I just get SECV Internet without having to subscribe to TV service?
Yes, all Internet tiers of service are available a la carte without having to subscribe to TV service. Please visit our website for more information.
...
Can more than one device access the Internet at the same time via a cable modem?
Yes, a wireless router or a whole home Wi-Fi system connects multiple devices online at the same time. For optimal performance and reliability while connecting multiple devices we recommend a minimum of 100M tier of High Speed Internet serv...
How do I connect Wi-Fi Enabled Devices
1. Turn on the Wi-Fi feature on your device, and browse for available wireless networks.
2. Find your wireless network name and select connect.
3. Enter the security key or password for your network.
4. Once ...
What is a cable modem?
A cable modem is a piece of equipment that connects your computer to the Internet via SECV's network. A cable modem has two connections, one to the cable wall outlet and the other to your computer. ...
Can I purchase my own modem from a retailer instead of renting one from SECV?
It is recommended to rent a modem from SECV for the best possible Internet experience and support; however, you may purchase a modem from a third-party retailer. A DOCSIS 3.1 modem with a minimum of 24 X 8 channel bonding is recommended for ...
How do I set up my email in Outlook?
For detailed instructions on how to setup your email please visit the following website:
http://www.ptd.net/help-desk/email-communication/how-setup-your-email/email-software-smtp
...
My connection seems slow, what can I do?
To test your current Internet connection speed and confirm your connection is working as expected, you can conduct speed tests at http://speedtest.secv.com . For accurate results, please run at least three (3) tests. If y...
What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server. ...
Can I add a wireless router to a cable modem?
Yes. You may connect an external router purchased from a retailer, or rent the Plume Whole-Home Wi-Fi System from SECV. If you have questions or difficulties with a router purchased from a retailer, you will need to contact the manuf...
What browsers are compatible with SECV's network?
SECV's Internet service provides access to all browsers on the Internet (Mozilla Firefox, Google Chrome, Internet Explorer, Safari, etc.). We recommend you keep your browser software updated with all security packs provided by your brows...
Why should I secure my wireless home network?
Securing your wireless network is extremely important as anyone within range of your unsecured network will have access to it. We advise securing your wireless network with a security key. Hackers and identity thieves are looking to ste...
Where can I check my Internet speed?
Please click on the link below to test your current Internet speed.
Speed Test
...
What kind of modem do you recommend?
Customers may choose to purchase or rent a modem from SECV or from another retailer. For the best possible Internet experience, we recommend a DOCSIS 3.1 modem with a minimum of 24x8 channel bonding or higher. If you have any qu...
How do I check my email when I am away from home?
Visit our website and click the "Webmail" link. Then sign in with your PTD email address and password. ...
What is involved when installing cable modem access? Does it use an existing cable hook up?
If necessary, our professional installers will run a new cable to your home, install a special splitter, and run a new line to the computer. The installer will then install the modem and connect it to your computer. Before they leave t...
Why won't my computer or device connect to the Internet?
Your home network can provide access to multiple devices at once. If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue.
1. Unplug the power cord from the back of the m...
Do you have any free Hotspot locations?
Our internet service comes with access to local “hot spots.” For a list of locations, click on http://www.ptdunleashed.com/ ...
How many email addresses do I get with a subscription to High Speed Internet?
You are allowed up to 5 email addresses with your Internet subscription. ...
Why do my Internet rates increase?
The amount of bandwidth usage per household continues to increase as customers expand their viewing to alternate devices such as tablets, smartphones, connected devices, etc. The cost to maintain and grow our network to meet this demand incr...
Are all my devices capable of getting my maximum Internet speed?
Not all devices can handle today’s speeds. To see what speeds your device can support, check the owner’s manual or perform a web search using its model number.
...
Do you have any tips for maximizing my Wi-Fi speeds?
Yes – check out this video for the top 10 tips to maximize your Wi-Fi speed. Wi-Fi tips video
...
Why am I not getting advertised speeds on my Wi-Fi network?
SECV Internet speeds are based on a direct connection to the modem. Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability...