Internet

Yes, all Internet tiers of service are available a la carte without having to subscribe to TV service. Please visit our website for more information. ...

Yes, a wireless router or a Whole Home Wi-Fi system connects multiple devices online at the same time. For optimal performance and reliability while connecting multiple devices we recommend a minimum of 250M tier of Internet service. To learn mor...

1.  Turn on the Wi-Fi feature on your device, and browse for available wireless networks. 2.  Find your wireless network name and select connect. 3.  Enter the security key or password for your network. 4.  Once your device has been...

A cable modem is a piece of equipment that connects your computer to the Internet via SECV's network. A cable modem has two connections, one to the cable wall outlet and the other to your computer. ...

It is recommended to rent a modem from SECV for the best possible Internet experience and support; however, you may purchase a modem from a third-party retailer. A DOCSIS 3.1 modem with a minimum of 24 X 8 channel bonding is recommended for optima...

For detailed instructions on how to setup your email please visit the following website: http://www.ptd.net/help-desk/email-communication/how-setup-your-email/email-software-smtp ...

To test your current Internet connection speed and confirm your connection is working as expected, you can conduct speed tests here . For accurate results, please run at least three (3) tests. If your speed test results are unfavorable, and you h...

The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server. ...

Yes. You may connect an external router purchased from a retailer, or rent the Plume Whole-Home Wi-Fi System from SECV.  If you have questions or difficulties with a router purchased from a retailer, you will need to contact the manufacturer. ...

SECV's Internet service provides access to all browsers on the Internet (Mozilla Firefox, Google Chrome, Internet Explorer, Safari, etc.). We recommend you keep your browser software updated with all security packs provided by your browser vendor....

Securing your wireless network is extremely important as anyone within range of your unsecured network will have access to it. We advise securing your wireless network with a security key. Hackers and identity thieves are looking to steal passwords...

Please click on the link below to test your current Internet speed. Speed Test   ...

Customers may choose to purchase or rent a modem from SECV or from another retailer. For the best possible Internet experience, we recommend a DOCSIS 3.1 modem with a minimum of 24x8 channel bonding or higher.  If you have any questions, please c...

Visit our website  and click the "Webmail" link.  Then sign in with your PTD email address and password.  ...

If necessary, our professional installers will run a new cable to your home, install a special splitter, and run a new line to the computer. The installer will then install the modem and connect it to your computer. Before they leave they will mak...

Your home network can provide access to multiple devices at once. If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue. 1.  Unplug the power cord from the back of the modem and wa...

Our internet service comes with access to local “hot spots.”  For a list of locations, click on h ere . ...

You are allowed up to 5 email addresses with your Internet subscription. ...

Not all devices can handle today’s speeds. To see what speeds your device can support, check the owner’s manual or perform a web search using its model number. ...

Yes – check out this video for the top 10 tips to maximize your Wi-Fi speed. Wi-Fi tips video ...

SECV Internet speeds are based on a direct connection to the modem. Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability of th...