Emergency Broadband Benefit Program

Articles

How can I sign up for the Emergency Broadband program?
Please visit the FCC Emergency Broadband Program website and receive confirmation that you are eligible, then visit www.secv.com/ebb and complete the online form.  If you do not have Internet access, the FCC will mail you paperwork eligibil...
Do I receive the funds directly each month?
No, the Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50 per eligible household (or up to $75 per eligible household on Tribal lands).  SECV, like all participating broadband service providers, will rece...
Which broadband providers are participating in the Emergency Broadband Benefit Program?
Various broadband providers, including those offering landline and wireless broadband, will participate in the Emergency Broadband Benefit Program.  Depending on where you live, you may have a choice of providers.  Check with the broadband...
Who is eligible for the Emergency Broadband Benefit Program?
A household is eligible if one member of the household: 1)  Currently a  Lifeline program participant or has an income that is at or below 135% of the  Federal Poverty Guidelines or participates in certain federal assistance p...
Can I apply if I have a past due balance with SECV?
Yes, eligible customers with a past due balance or a balance in collections are eligible for the benefit.
Can I sign up for the EBB if I am already a customer or if I was a customer in the past?
Yes, the benefit is available to eligible new, prior, and existing customers of SECV.
Can my roommate and I each get a monthly discount?
The Emergency Broadband Benefit Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.  ...
Can I receive both the EBB and Lifeline benefits at the same time?
Yes.  These are two separate programs.  SECV is not currently a Lifeline provider and unable to offer customers the Lifeline benefit.  However, SECV is reviewing the program.
Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
If a school is offering lunch or breakfast free to all students regardless of income based on a program other than the Community Eligibility Provision, such as through COVID-19 waivers extending the Seamless Summer Option or Summer Food Service Prog...
How much does Internet service cost?
The Emergency Broadband Benefit Program provides a monthly discount for broadband service up to $50 per eligible household, or up to $75 per eligible household on Tribal lands.  The discount will be applied to your Internet service, but the ult...
Can I upgrade my current plan to take advantage of the full $50 per month?
Yes, but you are responsible for all funds exceeding $50 as part of the Emergency Broadband Benefit Program.
If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?
Yes. You are responsible for any amount over $50 per month (or over $75 per month on Tribal lands) for broadband service under the Emergency Broadband Benefit.
I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply EBB to my monthly bill?
The Emergency Broadband Benefit can be applied to the cost of a bundle of services that include TV, Internet, and/or Phone, If your bundle also includes a TV service, you will be responsible for that portion of your bill, as well as any services tha...
How long will the Emergency Broadband Benefit Program last?
The Emergency Broadband Benefit Program is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an en...
How will I know the Emergency Broadband Benefit Program is ending?
We will provide notice on your monthly statement or through an email about the last date or billing cycle that the full or partial benefit will be applied to your bill. Regular rates will apply thereafter and can be found at https://www.secv.com/cd...
Can I continue to receive Internet service when the Emergency Broadband Benefit Program ends?
Yes, as long as you are a customer in good standing. All other terms and conditions of service agreements will apply.