Updated Articles

  1. Can I reset the time on the converter?

    No. The converter time is controlled by a central system.  f your converter is not displaying the correct time, p lease contact your local office at 877.955.SECV or  chat us  online for assistance.   ...
  2. Why does my converter display E07 and E09?

    Please contact your local office at 877.955.SECV or chat us online for assistance.   ...
  3. Why are there blackouts in sports packages?

    Teams are blacked out due to the league's restrictions on protecting the rights of the regional sports networks. A game will not be shown on a sports package when that game is already being carried by a regional sports network. ...
  4. What is the NFL RedZone channel?

    NFL RedZone is a channel by the NFL Network. Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD. Each week, NFL RedZone takes the guess work out of...
  5. Can I get digital services on all TVs in my home?

    Yes. Our channel lineup is in a 100% all-digital format and we require a Converter, TiVo, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programming. Please let our Customer Service Representative know how ...
  6. Why am I hearing no audio at all on any channel?

    If you are using a converter or TiVo try pressing  MUTE on the converter or TiVo remote to be sure it is not muted.  Also check to make sure the volume on the converter is not all the way down. If you are not using a converter or TiVo or you ...
  7. How do I choose the right aspect ratio for my TV?

    Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For Standard Definition (SD) TVs choose Standard (4:3) only. You'll then be asked to choose how you want HD content to display on your TV, eith...
  8. How do I change my Parental Control PIN?

    1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK. 3.  Enter the old PIN, enter the new PIN ...
  9. How can I control access to certain programs on TV?

    Settings provides robust Parental Controls including the ability to lock shows by TV Rating, Movie Rating or Channel. In addition you can lock out individual shows, including recorded programs, from action menus for each show in the main menu. The...
  10. What if I forget my Parental Locks/Purchase PINs?

    You must contact your local office at 877.955.SECV or chat us  to have these PINs reset.  All of the PINs will be cleared. Once reset, you will need to enter new PINs. ...