Updated Articles

81. Why can't I change the channels on my Converter?

    Last Updated: 11/27/2024 in TV
    Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...

82. I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?

    Last Updated: 11/27/2024 in TV
    You can visit our What's on TV page . ...

83. How do you view your Favorite Channels list?

    Last Updated: 11/27/2024 in TV
    To view your Favorite Channels follow the below steps:  Press the MENU button on your remote control to access the  QUICK menu.  Press the RIGHT arrow button until the HEART icon is highlighted.  Press the OK/S...

84. The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.

    Last Updated: 11/27/2024 in TV
    Try unplugging the converter and then plugging it back in. This will reset the converter and allow for data to be downloaded. It will take some time for all the guide information to re-load. If there is still a problem after the information has app...

85. Can cable customers pay for individual channels?

    Last Updated: 11/27/2024 in TV
    No. Unfortunately, the programmers do not allow us to sell their channels à la carte. They require us to package the channels together. ...

86. How do I request a channel not currently carried on my channel lineup?

    Last Updated: 11/27/2024 in TV
    Channel requests help us make decisions when we add or change a channel lineup.  Please submit your channel request via our channel request page  Your request will be sent to our programming department for consideration. ...

87. What determines what new channels are added to lineups?

    Last Updated: 11/27/2024 in TV
    Our programming department continuously evaluates new content and new channels. Factors taken into c onsideration include: customer interest, contractual obligations, and cost of adding the channel which includes programmers fees.  We want to ...

88. How do I set up Favorite Channels for the first time?

    Last Updated: 11/27/2024 in TV
    To set up your Favorite Channels for the first time follow the below steps: 1.  Press the MENU button on your remote control to access the Quick Menu. 2.   Press the RIGHT arrow button until the HEART icon is highlighted. 3.   P...

89. I have a converter. Why does my TV say "One Moment Please?"

    Last Updated: 11/27/2024 in TV
    Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in. If you still have this message, please contact yo...

90. I have a message on the screen that says "This channel should be available shortly." What does that mean?

    Last Updated: 11/27/2024 in TV
    This screen will appear when you tune to a channel that is currently not available or not included in your SECV channel package. If the channel is not available after 15-30 minutes and should be available, please contact your local office at 877.955...

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