Updated Articles

  1. What do I do if my remote control will not change the channel?

    In order to resolve problems with your remote control, please try the following: 1.   Make sure the power light on your converter is on. 2.   Check to see if the remote control light is flashing repeatedly. If so, please replace...
  2. How do I operate my remote control?

    To get instructions on the operation of your specific remote, Remote Control Support page . Select the remote control image that most closely resembles the one you have in your home. This will open into a PDF of the operating instructions...
  3. What is Music Choice®?

    Music Choice® is over 50 commercial-free music channels with crystal-clear, digital, CD-quality sound. It includes a wide choice of music genres including: Classical, Country, Dance, Inspirational, Instrumentals, Jazz & Blues, Latin, Pop, Rock, Ur...
  4. What is Video Description Service?

    Video Description Service is intended for the sight impaired person. It is included in the SAP audio feed of certain channels and provides a auditory description of the video and helps the person create a picture in their mind of what is showing o...
  5. I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?

    Make sure the cable line is connected tightly on the back of your converter, TV, and wall outlet. If that does not correct the picture, contact your local office at 877.955.SECV or chat us  for assistance.  ...
  6. Why doesn't the converter respond when I press the keys on my remote?

    If this is happening, try the following things: 1.  Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, channel, menu or guide. 2.  Make sure not...
  7. Why do I see a purple and green hue on my TV set?

    If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your T...
  8. Why are some channels tiling?

    Please ensure the wiring connections between your converter, all devices and the wall outlet are tight. If this does not correct the problem, please contact your local office at 877.955.SECV or chat us . ...
  9. What is a channel lineup?

    A channel lineup is a list of all the channels and corresponding channel numbers provided by SECV. To view and/or print your channel lineup, please visit SECV.com and select your system location. Click the "Channels" link at the top of the pag...
  10. Why is my TV screen snowy or black?

    Check the other TVs in your home. If this is the only set that has the problem, first make sure the power is on to the converter. Then check to see if the cable wires are tightly attached to the back of the TV, converter, VCR/DVD, etc as well as th...