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Service Electric Cablevision Help

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  • Glossary
  • Internet
    • Can I just get SECV Internet without having to subscribe to TV service?
    • Can more than one device access the Internet at the same time via a cable modem?
    • How do I connect Wi-Fi Enabled Devices
    • What is a cable modem?
    • Can I purchase my own modem from a retailer instead of renting one from SECV?
    • How do I set up my email in Outlook?
    • My connection seems slow, what can I do?
    • What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
    • Can I add a wireless router to a cable modem?
    • What browsers are compatible with SECV's network?
    • Why should I secure my wireless home network?
    • Where can I check my Internet speed?
    • What kind of modem do you recommend?
    • How do I check my email when I am away from home?
    • What is involved when installing SECV Internet? Does it use an existing cable hook up?
    • Why won't my computer or device connect to the Internet?
    • Do you have any free Hotspot locations?
    • How many email addresses do I get with a subscription to High Speed Internet?
    • Are all my devices capable of getting my maximum Internet speed?
    • Do you have any tips for maximizing my Wi-Fi speeds?
    • Why am I not getting advertised speeds on my Wi-Fi network?
  • Plume
    • What is Plume?
    • Does Plume replace my router?
    • Does Plume replace my cable modem?
    • How many Plume Pods do I need in my home?
    • What is a mesh network?
    • How much distance should there be between Plume Pods?
    • How many Plume Pods can I have on a single network?
    • Will Plume work in a home with thick walls?
    • What is a Plume Gateway Pod?
    • Can I manage my Plume network remotely?
    • What mobile apps can be used with Plume?
    • What are the features of the Plume Home app?
    • What is Plume Home?
    • What is Plume Guard?
    • What is Plume Sense?
    • How do I enable Plume Sense?
    • How does Plume Sense work?
    • What do I need for Plume Sense?
  • TV
    • How do I set up parental control on my TV?
    • What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
    • How does i-Guide (Interactive Program Guide) work on my converter?
    • How do I set up my Parental Control PIN?
    • What if I forget my Parental Locks/Purchase PINs?
    • How can I control access to certain programs on TV?
    • HDTV
      • Are HD channels included with my TV subscription?
      • What is High-Definition Television (HDTV)?
      • How much does Service Electric HD cost?
      • What do I need to get HDTV?
      • How will my HDTV set handle Standard Definition TV programs?
    • Dual Tuner DVR
      • What happens to my DVR recordings if my DVR temporarily loses power?
      • I had a show recorded and now it is gone from my recordings. What happened to it?
      • How do I know how much recording space I have remaining?
      • Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?
      • How will I know if I have a recording conflict?
      • Can I watch a show I'm recording before recording is complete?
      • Can I record Music channels?
      • How can I catch up to the live point of a program after I've paused it?
      • How long can I keep my recordings?
      • How can I make sure to get the entire program for programs that run over the scheduled air time?
      • Can I increase the rewind and fast forward speed?
      • Can I record On Demand programming on my DVR?
      • How will I know when I'm almost out of recording space?
      • How do I record a program I am currently watching on TV?
      • Can I set the DVR to skip commercials as it's recording?
      • Can SECV or another company track what I record with my DVR?
      • If I'm watching a program in progress and want to record it, can I record from the beginning?
      • I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?
      • What is the picture quality of recorded programs?
      • Can the DVR record two shows at once?
      • How do I record a program?
      • How do I record a future-scheduled program on TV?
      • How do I delete a saved/recorded program?
    • On Demand
      • Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?
      • Do I get SECV On Demand with my premium service subscription from HBO, Paramount+ with Showtime, Starz, or Cinemax?
      • If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?
      • How do I access SECV On Demand?
      • Can I record On Demand and Pay-Per-View programs?
      • Does it cost anything to access SECV On Demand?
      • How long can I view my On Demand selection(s)?
      • How do I know if there will be a charge for an On Demand program?
      • What is the difference between On Demand and Pay-Per-View?
      • When I select a category from the On Demand menu, I receive a message that says, "No program listings available."
      • What is SECV On Demand?
      • Will I be billed for On Demand programs that carry a fee?
      • Can I get On Demand from a Satellite provider?
      • I tried to order an On Demand program and received an error screen that said, "Unable to Process Request." What does this mean?
      • How frequently are new shows added to On Demand?
      • Can I pause, rewind, and fast-forward On Demand programs?
      • How do I return to watching an On Demand program after I've tuned to another channel?
      • Can I stop my movie or show and go back to it later?
    • My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.
    • How do I change my Parental Control PIN?
    • How do I choose the right aspect ratio for my TV?
    • DTA
      • Is a DTA required to view SECV’s channel lineups on TVs with built-in QAM tuners?
      • How do I program the DTA remote control to also control my TV when I do not know the code (searching for the code)?
      • How do I turn off my DTA?
      • How do I program the DTA remote control to also control my TV by manually entering the code?
      • What channels are available with the DTA?
      • What input source do I need to set on my TV to view programming using an HD DTA?
      • What are the Closed Captioning Settings?
      • What kind of information is listed on the On Now/On Next Banner?
      • Can I browse the On Now/On Next Banner on other channels without interrupting my current program?
      • What are the lock/unlock options?
      • What is available to configure in the General Setup menu?
      • What are the benefits of the DTA guide?
      • How do I toggle between what's On Now and what's On Next?
      • What is the TV Listings Grid?
      • How do I navigate the TV Listings Grid?
      • What type of information is displayed for programs on the TV Listings Grid?
      • What information does the Program Information Screen contain?
      • How do you access the Program Information Screen?
      • What are the HDMI Settings?
      • How do I access the DTA guide?
      • What do the colors represent on various programs?
      • Can I tune from the TV Listings Grid?
      • How do you return to the TV Listings Grid?
      • How do Parental Controls work?
      • How do I set up my PIN?
      • What can I control with Parental Controls?
      • How do I access General Setup?
      • My picture does not fit the screen. How do I correct this?
      • Where can I find a user guide for my DTA?
      • What is the DTA Guide?
      • How do I program the 9000L universal remote to work both my DTA and Television?
    • Why am I hearing no audio at all on any channel?
    • Can I get digital services on all TVs in my home?
    • How do I operate my remote control?
    • What is the NFL RedZone channel?
    • How do I request a channel not currently carried on my channel lineup?
    • Why are there blackouts in sports packages?
    • Why does my converter display E07 and E09?
    • Can I reset the time on the converter?
    • Can I activate my digital converter on the website?
    • Why does my TV Guide say "To Be Announced" on every channel?
    • I have a message on the screen that says "This channel should be available shortly." What does that mean?
    • I have a converter. Why does my TV say "One Moment Please?"
    • How do I set up Favorite Channels for the first time?
    • What determines what new channels are added to lineups?
    • What do I do if my remote control will not change the channel?
    • Can cable customers pay for individual channels?
    • The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
    • How do you view your Favorite Channels list?
    • I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?
    • Why can't I change the channels on my Converter?
    • How do you add additional channels to your existing Favorite Channels list?
    • Why do I see a big black box/words scrolling at the bottom of my screen?
    • How do you set up a new Favorite Channels list?
    • Why is my TV screen snowy or black?
    • What is a channel lineup?
    • Why are some channels tiling?
    • If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
    • Why do I see a purple and green hue on my TV set?
    • Why doesn't the converter respond when I press the keys on my remote?
    • I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
    • What is Video Description Service?
    • Does SECV deliver all channels in 100% digital quality?
    • What is Music Choice®?
    • Max
      • What is Max?
      • How do I get Max?
      • Which devices work with Max?
  • TiVo Stream
    • What is TiVo Stream?
    • How does TiVo Stream work?
    • What are the requirements to add TiVo Stream to my account?
    • Why do I need SECV Internet service for TiVo Stream?
    • Do I need a Google account to use TiVo Stream?
    • What is Cloud DVR or NDVR?
    • Can I add DVR service to my TiVo Stream?
    • How many shows can I record at once?
    • How much storage space do I have for recordings?
    • How long are Cloud DVR recordings stored?
    • Where can I find my recorded shows?
    • Can I record an entire series?
    • What is the Start Over feature?
    • What is the Catch Up feature?
    • How do I access the TiVo Home screen?
    • What is the SmartBar?
    • What is Google Search?
    • What is Google Voice Search?
    • How do I issue Google voice commands?
    • How do I access the Watch SECV Stream TiVo app?
    • How do I schedule a recording using the Watch SECV Stream TiVo app?
    • How do I watch a recorded show on the Watch SECV Stream TiVo app?
    • How do I stream live TV from the Watch SECV Stream TiVo app?
  • TiVo
    • TiVo Features
      • What is the TiVo Experience?
      • How many shows can I record at once?
      • What are the requirements to add TiVo to my account?
      • Why do I need SECV Internet service for TiVo?
      • Can I transfer my recordings from my current DVR if I upgrade to TiVo?
      • How much space is available on a TiVo DVR?
      • How many tuners does TiVo DVR have?
      • What is TiVo Live TV?
      • What is TiVo Streaming TV?
      • What is a TiVo Mini?
      • How do I access the TiVo Home screen?
      • How to I add additional items to the TiVo Home screen?
      • What is the SmartBar?
      • What is My Shows?
      • How do I change the My Shows sorting method?
      • What is Auto Play?
      • How do I turn off Auto Play?
      • How do I delete recordings?
      • How do I recover a recently deleted recording?
      • What is OnePass?
      • How do I create a OnePass?
      • How do I cancel a OnePass?
      • How do I change OnePass options?
      • What is the TiVo on-screen program guide?
      • How do I navigate the on-screen program guide?
      • What is Search?
      • What is Voice Search?
      • How do I issue voice commands?
      • How do I pair my remote?
      • How do I perform a keyboard search?
      • What is What to Watch?
      • How do I access What to Watch?
      • How do I turn off Auto Recording Suggestions?
      • What are TiVo WishLists?
      • How do I create a WishList Search?
      • What are Thuuz Scores & Ratings?
      • How do I turn off Thuuz Scores & Ratings?
      • What are Metacritic Ratings for Movies?
      • How do I access Quickview?
      • What information is displayed in the Info Banner?
      • What is QuickMode?
      • How do I access SECV On Demand on TiVo?
      • What apps are available with TiVo?
      • How do I access Netflix on TiVo?
      • Can I access Netflix Ultra HD content?
      • Why do I no longer have the HBO App on TiVo?
      • How do I access Amazon Prime on TiVo?
    • TiVo Troubleshooting
      • How do I perform a full service call (long call) from my TiVo box?
      • How do I perform an Internet connection test on my TiVo box?
      • How do I reboot my TiVo?
      • How to do I find my TiVo Service Number (TSN)?
      • What happens if my TiVo DVR loses power?
      • How do I turn parental controls On/Off?
      • What happens if I forget my Parental Controls pin?
      • Are there TiVo help videos available?
  • TV Everywhere
    • What is TV Everywhere?
    • What is required for accessing TV Everywhere content?
    • Where can I access TV Everywhere content?
    • Is TVE available when I am traveling outside of the United States?
    • How do I access TV Everywhere content via my computer?
    • Is live content available via TV Everywhere?
    • How do I access TV Everywhere content via my mobile device or tablet?
    • Why is some TV Everywhere content restricted to in home viewing?
    • Which devices support TV Everywhere?
    • Is there a tutorial video available for TV Everywhere?
    • What channels can I access with WatchESPN?
    • How do I setup Apple Single Sign On for an iOS Device or Apple TV?
    • What if I don't have a username and password with Service Electric Cablevision?
    • Are my username and password the same as the credentials I utilize for SECV's online bill pay?
    • What if I have an account, but I can't remember my username and password?
    • What is the recommended download speed for TV Everywhere content?
    • I recently upgraded to an additional tier of service. How long will it take to acess the TV Everywhere content included in my new tier?
    • What TV Everywhere content is currently available?
    • How do I activate a TV Everywhere network on a Roku?
  • Phone
    • Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?
    • Can I set up call forwarding from a remote access?
    • How do I use Call Forwarding?
    • How do I use distinctive ring with my fax line?
    • Does SECV phone service go across the public Internet?
    • What is Anonymous Call Rejection and how do I use it?
    • What is 3-Way Calling and how do I use it?
    • What is Caller ID w/ Name and how do I use it?
    • What is Return Call (*69) and how do I use it?
    • What is Call Waiting and how do I use it?
    • Can I use both an answering machine and SECV voicemail?
    • How does SECV's Phone differ from traditional phone services?
    • Is Service Electric phone service compatible with alarm systems?
    • When switching to Service Electric phone service, can I keep my existing phone number?
    • Does Service Electric Phone Service Have E911 Service?
    • Why should I switch from my current provider to Service Electric Phone?
    • Can I still use my answering machine with the SECV's Phone service?
    • Does Service Electric provide a Phone User Guide?
    • Can I add international calling to my SECV Phone Service?
    • What is the USF Fee within the Taxes & Fee(s) section of my bill?
    • I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?
    • What is the 911 Fee within the Taxes & Fee(s) section of my bill?
    • Is there a way I can block Robocalls?
    • I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?
    • Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
    • Ok, I've enabled and verified Nomorobo on my phone. What now?
    • How do I set up my Voicemail?
    • How do I access my voicemail from my home phone?
    • How do I access my mailbox from another phone?
    • What is Distinctive Ring?
    • What is Priority Ring?
    • Is there a short code to contact SECV customer service?
    • Can I use my answering machine instead of the SECV voicemail?
    • Can I use both my answering maching and the SECV voicemail?
    • How do i set up voicemail to email?
  • Billing and Payment
    • What forms of credit cards does SECV accept?
    • Can I set up a recurring credit or debit card payment?
    • I have Internet, TV and Phone from SECV. Will I get a separate bill for each of these services?
    • I am a new customer. Why am I being charged for more than one month of service on my first bill?
    • What address should I use when setting up online bill pay through my bank?
    • What is a Franchise Fee?
    • Does Service Electric Cablevision offer online bill pay?
    • What is the FCC fee?
    • What is the Regional Sports Fee within the Taxes & Fee(s) section of my bill?
    • If I lost my bill, can I view it online?
    • How can I pay my bill?
    • Why don't I see the changes I made to my account on my bill?
    • How can I pay my bill online?
    • Why does my payment through my bank's online bill pay take so long to be credited to my account?
    • What is the Copyright Fee within the Taxes & Fee(s) section of my bill?
    • What is the Broadcaster Retransmission Fee?
    • I recently signed up for Auto Pay. Why didn't it take out my payment?
  • Miscellaneous
    • Why do my TV rates increase?
    • What is SECV's stance on Net Neutrality?
    • Why must I be at home during installation?
    • What is the difference between coaxial cable and fiber- optic cable?
    • Why do I keep losing the same station at the same time for several days in a row?
    • What is the difference between 4K TV and HD?
    • Does SECV offer any programming in 4K?
    • Can I watch HD on a 4K TV?
    • What is MLB Network Strike Zone?
  • Affordable Connectivity Program
    • How can I sign up for the Affordable Connectivity Program?
    • Do I receive the funds directly each month?
    • Which broadband providers are participating in the Affordable Connectivity Program?
    • Who is eligible for the Affordable Connectivity Program?
    • Can I apply if I have a past due balance with SECV?
    • Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?
    • Can my roommate and I each get a monthly discount?
    • Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?
    • Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
    • How much does Internet service cost?
    • Can I upgrade my current plan to take advantage of the full $30 per month?
    • If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?
    • I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?
    • How does SECV’s ACP program differ from other companies'?
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