Updated Articles

  1. How long can I keep my recordings?

    You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones. Please note:  If your DVR needs replaced, the recordings w...
  2. How can I catch up to the live point of a program after I've paused it?

    Press the LIVE button (if available) or the downwards arrow button on the remote. Or, you can fast forward (FF) to the point of live programming. The on-screen indicator will display "LIVE." ...
  3. Can I record Music channels?

    Yes. You can record and playback music on Music channels. However, the playback controls (Pause, FF and REW) are not functional for recorded music. ...
  4. Can I watch a show I'm recording before recording is complete?

    Yes. You can either watch it in "real time" as it is being recorded, or you can rewind the program you are currently recording and watch it from the beginning while the recording continues. ...
  5. Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?

    Yes. You can view and record programming from premium channels with DVR. ...
  6. How will I know if I have a recording conflict?

    You may see a conflict detection note while you're watching full screen TV which indicates that you have more programs set to record than available tuners. The conflict detection note will allow you to decide which programs you would like to cance...
  7. How do I know how much recording space I have remaining?

    There is a storage meter the lets you know how much space is remaining for recorded programs. It is located in the top banner above your recording listings.  ...
  8. I had a show recorded and now it is gone from my recordings. What happened to it?

    Most likely, you were out of hard drive storage space and the DVR automatically deleted the oldest recorded shows. Shows are only kept until more room is needed, however you can protect shows from deletion from the Recorded TV category. ...
  9. What happens to my DVR recordings if my DVR temporarily loses power?

    All recordings that were saved prior to the power loss are preserved, as well as, any future recording schedules. You miss only the recordings scheduled to be recorded while the power was out. ...
  10. How will my HDTV set handle Standard Definition TV programs?

    The majority of HDTV sets can display a Standard Definition (480i)  signal. If bars appear, you can select the Settings button on your TV's remote control twice to access the HDTV settings. When the menu displays select the 480i Stretch setting, w...