Updated Articles

  1. Can I watch a show I'm recording before recording is complete?

    Yes. You can either watch it in "real time" as it is being recorded, or you can rewind the program you are currently recording and watch it from the beginning while the recording continues. ...
  2. Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?

    Yes. You can view and record programming from premium channels with DVR. ...
  3. How will I know if I have a recording conflict?

    You may see a conflict detection note while you're watching full screen TV which indicates that you have more programs set to record than available tuners. The conflict detection note will allow you to decide which programs you would like to cance...
  4. How do I know how much recording space I have remaining?

    There is a storage meter the lets you know how much space is remaining for recorded programs. It is located in the top banner above your recording listings.  ...
  5. I had a show recorded and now it is gone from my recordings. What happened to it?

    Most likely, you were out of hard drive storage space and the DVR automatically deleted the oldest recorded shows. Shows are only kept until more room is needed, however you can protect shows from deletion from the Recorded TV category. ...
  6. What happens to my DVR recordings if my DVR temporarily loses power?

    All recordings that were saved prior to the power loss are preserved, as well as, any future recording schedules. You miss only the recordings scheduled to be recorded while the power was out. ...
  7. How will my HDTV set handle Standard Definition TV programs?

    The majority of HDTV sets can display a Standard Definition (480i)  signal. If bars appear, you can select the Settings button on your TV's remote control twice to access the HDTV settings. When the menu displays select the 480i Stretch setting, w...
  8. What do I need to get HDTV?

    There are 3 main requirements in order to access HD channels and HD On Demand: 1.  A high-definition (HD) capable TV. 2.  A HD converter, HD/DVR converter, TiVo, or HD Digital Transport Adapter (DTA). 3.  A subscription...
  9. How much does Service Electric HD cost?

    HD channels are included in all TV packages at no additional cost with a subscription to the corresponding tier.  We also offer a separate tier of HD only channels for an additional cost as part of our HD Plus tier. Please visit our  channel lineup...
  10. What is High-Definition Television (HDTV)?

    High-Definition Television (HDTV) is a TV display technology that provides a higher picture and sound quality than standard TV. HDTV  resolution is 6 times sharper than Standard Definition (SD). In addition, the color resolution for HDTV is more ...