New Articles

  1. Do I receive the funds directly each month?

    No, the Affordable Connectivity Program provides a monthly discount on broadband service of up to $30 per eligible household.  SECV, like all participating broadband service providers, will receive the funds directly from the Affordable Connectivity...
  2. How can I sign up for the Affordable Connectivity Program?

    Please visit the FCC Affordable Connectivity Program website and receive confirmation that you are eligible, then visit www.secv.com/acp  and complete the online enrollment form.  If you do not have Internet access, the FCC will mail you paperwor...
  3. I recently signed up for Auto Pay. Why didn't it take out my payment?

    It may take 30 to 60 days for your recurring automatic payment to take effect.  If your recurring payment does not process at your next due date, you will need to make a one-time payment. ...
  4. What is Plume?

    Please watch this video to learn about the Plume Whole-Home Wi-Fi System. ...
  5. What are the features of the Plume Home app?

    Manage your network like a pro As people and devices come and go in your house, Plume Home lets you see which devices are accessing the Internet and how much they’re uploading or downloading. You can block and unblock specific devices f...
  6. What is Plume Guard?

    Plume Guard offers real-time threat protection against emerging cyber threats. Guard is included with your Plume subscription. Online Protection Plume filters out suspicious content as your devices connect to the Internet, prov...
  7. What is Plume Home?

    Plume Home offers parental controls and guest access with unparalleled capabilities. The Plume Home app is included with your Plume subscription. Home All Access Give full home Wi-Fi access to people you implicitly trust. This ...
  8. What is a Plume Gateway Pod?

    A Plume Gateway Pod is a Pod connected to the modem or router by Ethernet.
  9. How much distance should there be between Plume Pods?

    For the best experience, when wireless, Plume Pods should be no more than 50 feet away from at least one other Pod.
  10. How many Plume Pods can I have on a single network?

    There is no limit to the number of Plume Pods. However, more is not always better. We generally recommend one Plume Pod for every 1,000 square feet, but it varies case-by-case. ...