Popular Articles

  1. Why am I not getting advertised speeds on my Wi-Fi network?

    SECV Internet speeds are based on a direct connection to the modem. Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability of th...
  2. My picture does not fit the screen. How do I correct this?

    If you are using a HDMI connection and your picture does not fit the screen, follow these steps: 1.  Go to "menu" then "HDMI" setup.  2. Change the ration to 1080 wide or 720 p wide as indicated by your television ...
  3. How do I access SECV On Demand?

    On Demand is only available on TiVo and TiVo Stream. You can hit the VOD button on your remote to access the content.  ...
  4. How do I access TV Everywhere content via my mobile device or tablet?

    To watch content on your favorite devices you must download the corresponding app from the app store for your device. Please visit our TVE page   for a list of supported devices by network. Upon accessing the app, you will be prompted to sel...
  5. What if I have an account, but I can't remember my username and password?

    If you do not remember your TV Everywhere username or password, go to our TVE page and click the Forgot TV Everywhere Username or Password link and follow the instructions. ...
  6. Why do I see a purple and green hue on my TV set?

    If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your T...
  7. Why can't I change the channels on my Converter?

    Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...
  8. Do you have any tips for maximizing my Wi-Fi speeds?

    Yes – check out this video for the top 10 tips to maximize your Wi-Fi speed. Wi-Fi tips video ...
  9. How do I set up parental control on my TV?

    1.  On your remote control, press the  MENU button twice. 2.  Using the arrow up and down scroll to SETUP and Press OK/SEL. 3.  Scroll to PARENTAL CONTROL SETUP and Press OK/SEL. 4.  Enter a 4-digit LOCKS PIN number ...
  10. How do I choose the right aspect ratio for my TV?

    Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For Standard Definition (SD) TVs choose Standard (4:3) only. You'll then be asked to choose how you want HD content to display on your TV, eith...