Popular Articles

  1. My picture does not fit the screen. How do I correct this?

    If you are using a HDMI connection and your picture does not fit the screen, follow these steps: 1.  Go to "menu" then "HDMI" setup.  2. Change the ration to 1080 wide or 720 p wide as indicated by your television ...
  2. Is there a way I can block Robocalls?

    Yes! Nomorobo identifies recorded phone calls, spam calls, or other annoyances or scams and actively blocks the calls. To configure Nomorobo you need to create an account with the Nomorobo service. Nomorobo will take you thru a...
  3. Why am I not getting advertised speeds on my Wi-Fi network?

    SECV Internet speeds are based on a direct connection to the modem. Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability of th...
  4. What if I have an account, but I can't remember my username and password?

    If you do not remember your TV Everywhere username or password, go to our TVE page and click the Forgot TV Everywhere Username or Password link and follow the instructions. ...
  5. How do I access TV Everywhere content via my mobile device or tablet?

    To watch content on your favorite devices you must download the corresponding app from the app store for your device. Please visit our TVE page   for a list of supported devices by network. Upon accessing the app, you will be prompted to sel...
  6. How do I access SECV On Demand?

    On Demand is only available on TiVo and TiVo Stream. You can hit the VOD button on your remote to access the content.  ...
  7. Why can't I change the channels on my Converter?

    Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...
  8. What is Return Call (*69) and how do I use it?

    Return Call allows you to automatically dial the number of your last incoming call, whether you answered it or not.  1.  Pick up your handset and listen for the dial tone. 2.  Press *69 3.  A call will be immediately dia...
  9. What if I don't have a username and password with Service Electric Cablevision?

    A username & password are required to verify your TV Everywhere account status. You can register for your TVE account on our TVE page by clicking the  "Register" link. The account creation process will require your SECV account number and billi...
  10. I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?

    Occasionally a robocaller or a telemarketer will slip through. Just like spam, they keep changing their tactics and Nomorobo keeps adapting. If you do get a robocall, or need a report a number that should be getting thru go to your Nomorobo contr...