Popular Articles

  1. What is required for accessing TV Everywhere content?

    To access TV Everywhere (TVE) content you will need to verify that you subscribe to the appropriate tier of TV service from SECV, an Internet connection, and an SECV username and password. TVE is available for the channels within your TV subscrip...
  2. My picture does not fit the screen. How do I correct this?

    If you are using a HDMI connection and your picture does not fit the screen, follow these steps: 1.  Go to "menu" then "HDMI" setup.  2. Change the ration to 1080 wide or 720 p wide as indicated by your television ...
  3. Why am I not getting advertised speeds on my Wi-Fi network?

    SECV Internet speeds are based on a direct connection to the modem. Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability of th...
  4. How do I access SECV On Demand?

    On Demand is only available on TiVo and TiVo Stream. You can hit the VOD button on your remote to access the content.  ...
  5. What if I have an account, but I can't remember my username and password?

    If you do not remember your TV Everywhere username or password, go to our TVE page and click the Forgot TV Everywhere Username or Password link and follow the instructions. ...
  6. How do I access TV Everywhere content via my mobile device or tablet?

    To watch content on your favorite devices you must download the corresponding app from the app store for your device. Please visit our TVE page   for a list of supported devices by network. Upon accessing the app, you will be prompted to sel...
  7. Why can't I change the channels on my Converter?

    Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...
  8. What is a channel lineup?

    A channel lineup is a list of all the channels and corresponding channel numbers provided by SECV. To view and/or print your channel lineup, please visit SECV.com and select your system location. Click the "Channels" link at the top of the pag...
  9. What if I don't have a username and password with Service Electric Cablevision?

    A username & password are required to verify your TV Everywhere account status. You can register for your TVE account on our TVE page by clicking the  "Register" link. The account creation process will require your SECV account number and billi...
  10. Why do I see a purple and green hue on my TV set?

    If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your T...