Popular Articles

  1. What is the Regional Sports Fee within the Taxes & Fee(s) section of my bill?

    The Regional Sports Fee covers a portion of the total fee Cable and Satellite providers must pay to programmers to carry regional sports networks. Costs related to regional sports networks have grown dramatically year after year, and are one of t...
  2. What if I have an account, but I can't remember my username and password?

    If you do not remember your TV Everywhere username or password, go to our TVE page and click the Forgot TV Everywhere Username or Password link and follow the instructions. ...
  3. Is there a way I can block Robocalls?

    Yes! Nomorobo identifies recorded phone calls, spam calls, or other annoyances or scams and actively blocks the calls. To configure Nomorobo you need to create an account with the Nomorobo service. Nomorobo will take you thru a...
  4. How do I access TV Everywhere content via my mobile device or tablet?

    To watch content on your favorite devices you must download the corresponding app from the app store for your device. Please visit our TVE page   for a list of supported devices by network. Upon accessing the app, you will be prompted to sel...
  5. Why am I not getting advertised speeds on my Wi-Fi network?

    SECV Internet speeds are based on a direct connection to the modem. Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability of th...
  6. Why can't I change the channels on my Converter?

    Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...
  7. What if I don't have a username and password with Service Electric Cablevision?

    A username & password are required to verify your TV Everywhere account status. You can register for your TVE account on our TVE page by clicking the  "Register" link. The account creation process will require your SECV account number and billi...
  8. How do I access SECV On Demand?

    If you have a converter simply press the On Demand button on your remote control, or tune to Channel 1. On Demand is not available on DTAs. ...
  9. I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?

    Occasionally a robocaller or a telemarketer will slip through. Just like spam, they keep changing their tactics and Nomorobo keeps adapting. If you do get a robocall, or need a report a number that should be getting thru go to your Nomorobo contr...
  10. Why do I see a purple and green hue on my TV set?

    If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your T...