Popular Articles

  1. How do I choose the right aspect ratio for my TV?

    Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For Standard Definition (SD) TVs choose Standard (4:3) only. You'll then be asked to choose how you want HD content to display on your TV, eith...
  2. How do I setup Apple Single Sign On for an iOS Device or Apple TV?

    To enable Apple Single Sign On you must have a registered TV Everywhere account, an iOS device (such as iPhone or  iPad) with version 10 or later, or Apple TV with tvOS 10 or later. 1.  From your iOS device select Settings/TV Provider/Ser...
  3. How can I pay my bill?

    Go to www.secv.com and click the "Support" link. In the Billing Support section there is a link for "Payment Options" which lists all the payment options available for your specific system location. ...
  4. If I lost my bill, can I view it online?

    Yes. To view your bill, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Management System. If you are a new user, enter your account number and click "Continue" to complete your registr...
  5. Why should I secure my wireless home network?

    Securing your wireless network is extremely important as anyone within range of your unsecured network will have access to it. We advise securing your wireless network with a security key. Hackers and identity thieves are looking to steal passwords...
  6. How do I access TV Everywhere content via my computer?

    To watch TV Everywhere content via your computer you will be prompted to select your cable, provider (Service Electric Cablevision) from the "Select TV Provider" list. You then will be asked to verify your TV subscription, this often means only e...
  7. Is there a short code to contact SECV customer service?

    You can contact SECV customer service by dialing *611.
  8. My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.

    Make sure that the TV is set to widescreen 16:9 and stretch 4:3. ...
  9. What is the Broadcaster Retransmission Fee?

    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to...
  10. How do I use Call Forwarding?

    To foward calls: 1. Pick up the handset and listen for the dial tone. 2. Press: *72 3. When prompted enter your PIN. 4. Press: 1 5. When prompted, enter the destination phone number, starting with a 1...