Popular Articles

  1. How do I use Call Forwarding?

    To foward calls: 1. Pick up the handset and listen for the dial tone. 2. Press: *72 3. When prompted enter your PIN. 4. Press: 1 5. When prompted, enter the destination phone number, starting with a 1...
  2. My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.

    Make sure that the TV is set to widescreen 16:9 and stretch 4:3. ...
  3. Is there a short code to contact SECV customer service?

    You can contact SECV customer service by dialing *611.
  4. Can I increase the rewind and fast forward speed?

    Yes. Your DVR will control rewind and fast forward at four speeds. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback. ...
  5. How do I record a program I am currently watching on TV?

    There are two options to record a program that you are currently watching. 1.  Press the REC button on your remote control.  A dialogue box will appear that confirms the recording has started. The program will record from the moment you...
  6. How do I set up Favorite Channels for the first time?

    To set up your Favorite Channels for the first time follow the below steps: 1.  Press the MENU button on your remote control to access the Quick Menu. 2.   Press the RIGHT arrow button until the HEART icon is highlighted. 3.   P...
  7. What do I need to get HDTV?

    There are 3 main requirements in order to access HD channels and HD On Demand: 1.  A high-definition (HD) capable TV. 2.  A HD converter, HD/DVR converter, TiVo, or HD Digital Transport Adapter (DTA). 3.  A subscription...
  8. What is the difference between coaxial cable and fiber- optic cable?

    Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone, and data signals. Fiber- optic cable is also used to deliver the same types of signals, but carries much...
  9. How does i-Guide (Interactive Program Guide) work on my converter?

    Click for an instructional video about the i-Guide. ...
  10. How much does Service Electric HD cost?

    HD channels are included in all TV packages at no additional cost with a subscription to the corresponding tier.  We also offer a separate tier of HD only channels for an additional cost as part of our HD Plus tier. Please visit our  channel lineup...