Popular Articles

  1. How can I pay my bill?

    Go to www.secv.com and click the "Support" link. In the Billing Support section there is a link for "Payment Options" which lists all the payment options available for your specific system location. ...
  2. Is there a short code to contact SECV customer service?

    You can contact SECV customer service by dialing *611.
  3. How do I use Call Forwarding?

    To foward calls: 1. Pick up the handset and listen for the dial tone. 2. Press: *72 3. When prompted enter your PIN. 4. Press: 1 5. When prompted, enter the destination phone number, starting with a 1...
  4. What is the difference between coaxial cable and fiber- optic cable?

    Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone, and data signals. Fiber- optic cable is also used to deliver the same types of signals, but carries much...
  5. How do I record a program I am currently watching on TV?

    There are two options to record a program that you are currently watching. 1.  Press the REC button on your remote control.  A dialogue box will appear that confirms the recording has started. The program will record from the moment you...
  6. What channels can I access with WatchESPN?

    WatchESPN delivers live access to ESPN, ESPN2, ESPNU, SEC Network, ESPNews, and ESPN Deportes, on computers, smartphones, tablets and TV connected devices. Access to this service is available at no additional cost, and is limited to the ESPN chann...
  7. What is Return Call (*69) and how do I use it?

    Return Call allows you to automatically dial the number of your last incoming call, whether you answered it or not.  1.  Pick up your handset and listen for the dial tone. 2.  Press *69 3.  A call will be immediately dia...
  8. What is a channel lineup?

    A channel lineup is a list of all the channels and corresponding channel numbers provided by SECV. To view and/or print your channel lineup, please visit SECV.com and select your system location. Click the "Channels" link at the top of the pag...
  9. How do I set up Favorite Channels for the first time?

    To set up your Favorite Channels for the first time follow the below steps: 1.  Press the MENU button on your remote control to access the Quick Menu. 2.   Press the RIGHT arrow button until the HEART icon is highlighted. 3.   P...
  10. Can I get digital services on all TVs in my home?

    Yes. Our channel lineup is in a 100% all-digital format and we require a Converter, TiVo, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programming. Please let our Customer Service Representative know how ...