Popular Articles

  1. Can I get digital services on all TVs in my home?

    Last Updated: 11/27/2024 in TV
    Yes. Our channel lineup is in a 100% all-digital format and we require a Converter, TiVo, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programming. Please let our Customer Service Representative know how ...

  2. What is the Broadcaster Retransmission Fee?

    Last Updated: 11/26/2024 in Billing and Payment
    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to...

  3. I have a message on the screen that says "This channel should be available shortly." What does that mean?

    Last Updated: 11/27/2024 in TV
    This screen will appear when you tune to a channel that is currently not available or not included in your SECV channel package. If the channel is not available after 15-30 minutes and should be available, please contact your local office at 877.955...

  4. What do I need to get HDTV?

    Last Updated: 11/27/2024 in TV HDTV
    There are 3 main requirements in order to access HD channels and HD On Demand: 1.  A high-definition (HD) capable TV. 2.  A HD converter, HD/DVR converter, TiVo, or HD Digital Transport Adapter (DTA). 3.  A subscription...

  5. How much does Service Electric HD cost?

    Last Updated: 11/27/2024 in TV HDTV
    HD channels are included in all TV packages at no additional cost with a subscription to the corresponding tier.  We also offer a separate tier of HD only channels for an additional cost as part of our HD Plus tier. Please visit our  channel lineup...

  6. How does i-Guide (Interactive Program Guide) work on my converter?

    Last Updated: 11/27/2024 in TV
    Click for an instructional video about the i-Guide. ...

  7. How do I set up parental control on my TV?

    Last Updated: 11/27/2024 in TV
    1.  On your remote control, press the  MENU button twice. 2.  Using the arrow up and down scroll to SETUP and Press OK/SEL. 3.  Scroll to PARENTAL CONTROL SETUP and Press OK/SEL. 4.  Enter a 4-digit LOCKS PIN number ...

  8. Where can I access TV Everywhere content?

    Last Updated: 11/26/2024 in TV Everywhere
    TV Everywhere (TVE) content can be accessed from our TVE page .  Simply click the network logo to begin watching online, or download the app from your mobile device. ...

  9. How do I perform an Internet connection test on my TiVo box?

    Last Updated: 11/26/2024 in TiVo TiVo Troubleshooting
    From your TiVo remote select Menu/Settings/Network Settings/Network Troubleshooting/Internet Connection.  

  10. I am a new customer. Why am I being charged for more than one month of service on my first bill?

    Last Updated: 11/26/2024 in Billing and Payment
    Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, SECV charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Your first statement co...
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