Popular Articles

  1. Why should I secure my wireless home network?

    Securing your wireless network is extremely important as anyone within range of your unsecured network will have access to it. We advise securing your wireless network with a security key. Hackers and identity thieves are looking to steal passwords...
  2. I have a message on the screen that says "This channel should be available shortly." What does that mean?

    This screen will appear when you tune to a channel that is currently not available or not included in your SECV channel package. If the channel is not available after 15-30 minutes and should be available, please contact your local office at 877.955...
  3. What is the Broadcaster Retransmission Fee?

    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to...
  4. What do I need to get HDTV?

    There are 3 main requirements in order to access HD channels and HD On Demand: 1.  A high-definition (HD) capable TV. 2.  A HD converter, HD/DVR converter, TiVo, or HD Digital Transport Adapter (DTA). 3.  A subscription...
  5. How much does Service Electric HD cost?

    HD channels are included in all TV packages at no additional cost with a subscription to the corresponding tier.  We also offer a separate tier of HD only channels for an additional cost as part of our HD Plus tier. Please visit our  channel lineup...
  6. How does i-Guide (Interactive Program Guide) work on my converter?

    Click for an instructional video about the i-Guide. ...
  7. How do I set up parental control on my TV?

    1.  On your remote control, press the  MENU button twice. 2.  Using the arrow up and down scroll to SETUP and Press OK/SEL. 3.  Scroll to PARENTAL CONTROL SETUP and Press OK/SEL. 4.  Enter a 4-digit LOCKS PIN number ...
  8. Where can I access TV Everywhere content?

    TV Everywhere (TVE) content can be accessed from our TVE page .  Simply click the network logo to begin watching online, or download the app from your mobile device. ...
  9. I am a new customer. Why am I being charged for more than one month of service on my first bill?

    Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, SECV charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Your first statement co...
  10. Why doesn't the converter respond when I press the keys on my remote?

    If this is happening, try the following things: 1.  Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, channel, menu or guide. 2.  Make sure not...