Popular Articles

  1. Where can I access TV Everywhere content?

    TV Everywhere (TVE) content can be accessed from our TVE page .  Simply click the network logo to begin watching online, or download the app from your mobile device. ...
  2. How do I know how much recording space I have remaining?

    There is a storage meter the lets you know how much space is remaining for recorded programs. It is located in the top banner above your recording listings.  ...
  3. I am a new customer. Why am I being charged for more than one month of service on my first bill?

    Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, SECV charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Your first statement co...
  4. Why doesn't the converter respond when I press the keys on my remote?

    If this is happening, try the following things: 1.  Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, channel, menu or guide. 2.  Make sure not...
  5. How will my HDTV set handle Standard Definition TV programs?

    The majority of HDTV sets can display a Standard Definition (480i)  signal. If bars appear, you can select the Settings button on your TV's remote control twice to access the HDTV settings. When the menu displays select the 480i Stretch setting, w...
  6. Does Plume replace my router?

    Yes, Plume replaces your current router and provides better Wi-Fi coverage throughout your home.
  7. What is the difference between On Demand and Pay-Per-View?

    On Demand offers the flexibility and convenience of watching thousands of movies and shows that start anytime you want - many are FREE. Pay-Per-View requires you to wait until a scheduled time to watch a movie or event and you are charged per event....
  8. What is High-Definition Television (HDTV)?

    High-Definition Television (HDTV) is a TV display technology that provides a higher picture and sound quality than standard TV. HDTV  resolution is 6 times sharper than Standard Definition (SD). In addition, the color resolution for HDTV is more ...
  9. Why is my TV screen snowy or black?

    Check the other TVs in your home. If this is the only set that has the problem, first make sure the power is on to the converter. Then check to see if the cable wires are tightly attached to the back of the TV, converter, VCR/DVD, etc as well as th...
  10. How do I change my Parental Control PIN?

    1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK. 3.  Enter the old PIN, enter the new PIN ...