Popular Articles

  1. What happens to my DVR recordings if my DVR temporarily loses power?

    All recordings that were saved prior to the power loss are preserved, as well as, any future recording schedules.  You miss only the recordings scheduled to be recorded while the power was out. ...
  2. Why do my Internet rates increase?

    The amount of bandwidth usage per household continues to increase as customers expand their viewing to alternate devices such as tablets, smartphones, connected devices, etc.  The cost to maintain and grow our network to meet this demand incr...
  3. Why am I hearing no audio at all on any channel?

    If you are using a converter or TiVo try pressing  MUTE on the converter or TiVo remote to be sure it is not muted.  Also check to make sure the volume on the converter or TiVo is not all the way down.  If you are not using a c...
  4. How do I check my email when I am away from home?

    Visit our website  and click the "Webmail" link.  Then sign in with your PTD email address and password.  ...
  5. How do I return to watching an On Demand program after I've tuned to another channel?

    Select "My Rentals" from the On Demand Menu and choose the program you want to resume watching.  You can either begin watching where you left off by selecting "Resume," or start over with the "Restart." ...
  6. What is required for accessing TV Everywhere content?

    To access TV Everywhere (TVE) content you will need to verify that you subscribe to the appropriate tier of TV service from SECV, a High-Speed Internet connection and an SECV username and password.  TVE is available for the channels within your...
  7. Is there a way I can block Robocalls?

    Yes!  Nomorobo identifies recorded phone calls, spam calls, or other annoyances or scams and actively blocks the calls. To configure Nomorobo you need to create an account with the Nomorobo service at https://www.nomorobo.com/signup ...
  8. What is the NFL RedZone channel?

    NFL RedZone is a channel by the NFL Network.  Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD.  Each week, NFL RedZone takes the guess...
  9. What if I have an account, but I can't remember my username and password?

    If you do not remember your TV Everywhere username or password, go to the TV Everywhere login page and click the Forgot TV Everywhere Username or Password links and follow the instructions. ...
  10. My picture does not fit the screen. How do I correct this?

    If you are using a HDMI connection and your picture does not fit the screen, follow these steps: 1.  Go to "menu" then "HDMI" setup.  2. Change the ration to 1080 wide or 720 p wide as indicated by y...