Popular Articles

  1. Why am I hearing no audio at all on any channel?

    If you are using a converter or TiVo try pressing  MUTE on the converter or TiVo remote to be sure it is not muted.  Also check to make sure the volume on the converter is not all the way down. If you are not using a converter or TiVo or you ...
  2. What happens to my DVR recordings if my DVR temporarily loses power?

    All recordings that were saved prior to the power loss are preserved, as well as, any future recording schedules. You miss only the recordings scheduled to be recorded while the power was out. ...
  3. How do I return to watching an On Demand program after I've tuned to another channel?

    Select "My Rentals" from the On Demand Menu and choose the program you want to resume watching. You can either begin watching where you left off by selecting "Resume," or start over with the "Restart." ...
  4. Who is eligible for the Affordable Connectivity Program?

    A household is eligible if one member of the household: 1)  Currently a  Lifeline program participant or has an income that is at or below 200% of the  Federal Poverty Guidelines or participates in certain federal assistance programs, such as...
  5. What is the NFL RedZone channel?

    NFL RedZone is a channel by the NFL Network. Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD. Each week, NFL RedZone takes the guess work out of...
  6. What browsers are compatible with SECV's network?

    SECV's Internet service provides access to all browsers on the Internet (Mozilla Firefox, Google Chrome, Internet Explorer, Safari, etc.). We recommend you keep your browser software updated with all security packs provided by your browser vendor....
  7. Can I record On Demand and Pay-Per-View programs?

    On Demand and Pay-Per-View events cannot be recorded with a DVR due to contractual obligations. However, Pay-Per-View movies can be recorded.  ...
  8. What is required for accessing TV Everywhere content?

    To access TV Everywhere (TVE) content you will need to verify that you subscribe to the appropriate tier of TV service from SECV, an Internet connection, and an SECV username and password. TVE is available for the channels within your TV subscrip...
  9. My picture does not fit the screen. How do I correct this?

    If you are using a HDMI connection and your picture does not fit the screen, follow these steps: 1.  Go to "menu" then "HDMI" setup.  2. Change the ration to 1080 wide or 720 p wide as indicated by your television ...
  10. What if I have an account, but I can't remember my username and password?

    If you do not remember your TV Everywhere username or password, go to our TVE page and click the Forgot TV Everywhere Username or Password link and follow the instructions. ...