Popular Articles

  1. How do you set up a new Favorite Channels list?

    In order to set up a new Favorite Channels list please follow the below steps: 1.   Press the  GUIDE button to display the on-screen guide.  Locate the channel in the guide that you would like to add to your favorites list. 2.  Press...
  2. I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?

    The Affordable Connectivity Benefit can be applied to the cost of Internet service within a bundle of services. If your bundle also includes a TV service or Phone, you will be responsible for that portion of your bill, as well as any services that a...
  3. Why do I keep losing the same station at the same time for several days in a row?

    Every year during the Spring and Fall when the sun passes behind a satellite it causes a disturbance to the satellite signal reception. During these mini-eclipses, energy from the sun causes degradation in the satellite signal. You may experience...
  4. What is Plume?

    Please watch this video to learn about the Plume Whole-Home Wi-Fi System. ...
  5. Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?

    Yes. You can view and record programming from premium channels with DVR. ...
  6. How many email addresses do I get with a subscription to High Speed Internet?

    You are allowed up to 5 email addresses with your Internet subscription. ...
  7. How can I pay my bill online?

    To pay your bill online, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Managment System. Enter your account number and click "Continue" to complete your registration. ...
  8. How do I record a program?

    Press the record button from your remote to record a program. To record a series, select the Info button on the remote to access the series recording options. ...
  9. How do I check my email when I am away from home?

    Visit our website  and click the "Webmail" link.  Then sign in with your PTD email address and password.  ...
  10. Can I pause, rewind, and fast-forward On Demand programs?

    Some programs allow you to play, pause, rewind, and fast-forward using your remote control while others disable these functions. A message will display at the beginning of the program to inform you if these controls have been disabled. ...