Popular Articles

31. How do you set up a new Favorite Channels list?

    Last Updated: 06/18/2021 in TV
    In order to set up a new Favorite Channels list please follow the below steps: 1.   Press the  GUIDE button to display the on-screen guide.  Locate the channel in the guide that you would like to add to your favorites list. 2.  Press...

32. How do you add additional channels to your existing Favorite Channels list?

    Last Updated: 06/18/2021 in TV
    In order to add additional channels to your exisiting Favorite Channels list please follow the below steps: 1.  Press the  GUIDE button on your remote control. 2.  T he On-Screen guide appears. Scroll to or enter the channel number of t...

33. Why do I keep losing the same station at the same time for several days in a row?

    Last Updated: 11/25/2024 in Miscellaneous
    Every year during the Spring and Fall when the sun passes behind a satellite it causes a disturbance to the satellite signal reception. During these mini-eclipses, energy from the sun causes degradation in the satellite signal. You may experience...

34. What is Plume?

    Last Updated: 04/09/2021 in Plume
    Please watch this video to learn about the Plume Whole-Home Wi-Fi System. ...

35. How many email addresses do I get with a subscription to High Speed Internet?

    Last Updated: 11/26/2024 in Internet
    You are allowed up to 5 email addresses with your Internet subscription. ...

36. Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?

    Last Updated: 11/27/2024 in TV Dual Tuner DVR
    Yes. You can view and record programming from premium channels with DVR. ...

37. How can I pay my bill online?

    Last Updated: 11/26/2024 in Billing and Payment
    To pay your bill online, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Managment System. Enter your account number and click "Continue" to complete your registration. ...

38. How do I check my email when I am away from home?

    Last Updated: 06/16/2021 in Internet
    Visit our website  and click the "Webmail" link.  Then sign in with your PTD email address and password.  ...

39. How do I record a program?

    Last Updated: 06/22/2021 in TV Dual Tuner DVR
    Press the record button from your remote to record a program. To record a series, select the Info button on the remote to access the series recording options. ...

40. How do I return to watching an On Demand program after I've tuned to another channel?

    Last Updated: 11/27/2024 in TV On Demand
    Select "My Rentals" from the On Demand Menu and choose the program you want to resume watching. You can either begin watching where you left off by selecting "Resume," or start over with the "Restart." ...

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