Popular Articles

  1. How do I program the DTA remote control to also control my TV when I do not know the code (searching for the code)?

    Visit our Remote Control Support page, click the picture of the remote that matches yours.  The instructions for your particular remote will appear.   ...
  2. Can more than one device access the Internet at the same time via a cable modem?

    Yes, a wireless router or a Whole Home Wi-Fi system connects multiple devices online at the same time. For optimal performance and reliability while connecting multiple devices we recommend a minimum of 250M tier of Internet service. To learn mor...
  3. Do you have any free Hotspot locations?

    Our internet service comes with access to local “hot spots.”  For a list of locations, click on h ere . ...
  4. Why does my TV Guide say "To Be Announced" on every channel?

    If you have recently lost power or unplugged your converter, DTA or TiVo this will happen. It may take a few hours to completely re-load the information for your on-screen channel guide. Otherwise, try unplugging your converter, DTA or TiVo for 10 ...
  5. Can I watch a show I'm recording before recording is complete?

    Yes. You can either watch it in "real time" as it is being recorded, or you can rewind the program you are currently recording and watch it from the beginning while the recording continues. ...
  6. What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?

    The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server. ...
  7. What is SECV On Demand?

    SECV On Demand allows you to watch more TV shows, movies, and sports events than ever before and it's all at your fingertips with your remote control. Enjoy TV on your schedule from the comfort of your home. Plus, it is available at no additional ...
  8. How do I delete a saved/recorded program?

    There are two options to delete a saved/recorded program. 1.  Prompted delete:  After you have finished watching a recorded porgram, a dialogue box will appear on the screen that asks you if you would like to delete the program. You can als...
  9. How do I recover a recently deleted recording?

    If you or someone accidentally deleted a previously recorded show, you can recover it by pressing the TiVo button twice to access the My Shows menu. Navigate to the bottom of the My Shows folder and select Recently Deleted Recordings. Select the s...
  10. I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?

    The Affordable Connectivity Benefit can be applied to the cost of Internet service within a bundle of services. If your bundle also includes a TV service or Phone, you will be responsible for that portion of your bill, as well as any services that a...