New Articles

  1. Can I use my answering machine instead of the SECV voicemail?

    Yes, you can use your answering machine instead of the SECV voicemail. To do this log into the SECV user portal . In the call handling section change the No Answer selection from send to voicemail to ring forever.  ...
  2. Is there a short code to contact SECV customer service?

    You can contact SECV customer service by dialing *611.
  3. What is Priority Ring?

    Priority Ring allows you to know who is calling based on the ring pattern. Within your call screening settings in the SECV user portal , you will be able to set the specific ring pattern for all anonymous callers, all toll-free callers,...
  4. What is Distinctive Ring?

    Distinctive Ring allows you to have multiple phone numbers on your account and know which number is being called based on the type of ring pattern. For example, you could have one for personal use and another for a home business. The ring ...
  5. How do I access my mailbox from another phone?

    1. Dial your home phone number to enter the voicemail system. 2. Listen for your voicemail message greeting and press the pound key (#). 3. Enter your PIN then press the pound key (#) . 4. You hear the mailbox mess...
  6. How do I access my voicemail from my home phone?

    1. Press *84 from your home phone. 2. The system will play the message “Please enter your PIN followed by the pound key (#)”. 3. Enter your PIN then press the pound key (#).       • Your PIN is initially set as 1...
  7. How do I set up my Voicemail?

    1.  Lift the receiver and listen for the dial tone. 2.  Enter the voicemail access code *84 from your home phone. 3.  When prompted, enter the default voicemail PIN of 1234 and press #. 4.  The system will prompt you to ...
  8. How will my HDTV set handle Standard Definition TV programs?

    The majority of HDTV sets can display a Standard Definition (480i)  signal. If bars appear, you can select the Settings button on your TV's remote control twice to access the HDTV settings. When the menu displays select the 480i Stretch setting, w...
  9. What is the Broadcaster Retransmission Fee?

    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to...
  10. What is the Copyright Fee within the Taxes & Fee(s) section of my bill?

    The Copyright Fee is a direct pass through cost charged by the U.S. Copyright Office to Cable and Satellite operators for filing and processing Statement of Account ("SOA") forms. ...