Updated Articles

  1. The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.

    Try unplugging the converter and then plugging it back in.  This will reset the converter and allow for data to be downloaded.  It will take some time for all the guide information to re-load.  If there is still a problem after the information has ...
  2. What do I do if my remote control will not change the channel?

    In order to resolve problems with your remote control, please try the following: 1.   Make sure the power light on your converter is on. 2.   Check to see if the remote control light is flashing repeatedly.  If so, please replac...
  3. What determines what new channels are added to lineups?

    Our programming department continuously evaluates new content and new channels.  Factors taken into c onsideration include: customer interest, contractual obligations, and cost of adding the channel which includes programmers fees.   We want t...
  4. How do I set up Favorite Channels for the first time?

    To set up your Favorite Channels for the first time follow the below steps: 1.  Press the MENU button on your remote control to access the Quick Menu. 2.   Press the RIGHT arrow button until the HEART icon is highlighted. 3.   P...
  5. Why am I hearing no audio at all on any channel?

    If you are using a converter or TiVo try pressing  MUTE on the converter or TiVo remote to be sure it is not muted.  Also check to make sure the volume on the converter or TiVo is not all the way down.  If you are not using a converter or TiV...
  6. What is the difference between a digital converter and a DTA?

    A digital converter (sometimes known as a digital set-top box or digital receiver) processes digital-quality signals and offers access to On Demand programming, Pay-Per-View content, the on-screen channel guide, and over 50 commercial-free music c...
  7. How does i-Guide (Interactive Program Guide) work on my converter?

    Click on the link below for an instructional video about the i-Guide. https://www.secv.com/video-iguide/   ...
  8. What is Music Choice®?

    Music Choice® is over 50 commercial-free music channels with crystal-clear, digital, CD-quality sound.  It includes a wide choice of music genres including: Classical, Country, Dance, Inspirational, Instrumentals, Jazz & Blues, Latin, Pop, Rock, U...
  9. Does SECV deliver all channels in 100% digital quality?

    Yes. SECV provides 100% Digital quality picture and sound. ...
  10. What is Video Description Service?

    Video Description Service is intended for the sight impaired person.  It is included in the SAP audio feed of certain channels and provides a auditory description of the video and helps the person create a picture in their mind of what is showing ...