Updated Articles

  1. Why do I see a purple and green hue on my TV set?

    Last Updated: 06/18/2021 in TV
    If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV.  This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your ...

  2. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?

    Last Updated: 06/18/2021 in TV
    No, these items will not be lost. ...

  3. Why are some channels tiling?

    Last Updated: 06/18/2021 in TV
    Please ensure the wiring connections between your converter, all devices and the wall outlet are tight.  If this does not correct the problem, please contact your local office at 877.955.SECV or chat us live . ...

  4. What is a channel lineup?

    Last Updated: 06/18/2021 in TV
    A channel lineup is a list of all the channels and corresponding channel numbers provided by SECV.  To view and/or print your channel lineup, please visit www.secv.com and select your system location.  Click the "Channels" link at the top of...

  5. Why is my TV screen snowy or black?

    Last Updated: 06/18/2021 in TV
    Check the other TVs in your home.  If this is the only set that has the problem, first make sure the power is on to the converter.  Then check to see if the cable wires are tightly attached to the back of the TV, converter, VCR/DVD, etc as well as ...

  6. How do you set up a new Favorite Channels list?

    Last Updated: 06/18/2021 in TV
    In order to set up a new Favorite Channels list please follow the below steps: 1.   Press the  GUIDE button to display the on-screen guide.  Locate the channel in the guide that you would like to add to your favorites list. 2.  Press...

  7. How do you add additional channels to your existing Favorite Channels list?

    Last Updated: 06/18/2021 in TV
    In order to add additional channels to your exisiting Favorite Channels list please follow the below steps: 1.  Press the  GUIDE button on your remote control. 2.  T he On-Screen guide appears. Scroll to or enter the channel number of t...

  8. Why can't I change the channels on my Converter?

    Last Updated: 06/18/2021 in TV
    Try pressing the Cable   CBL   button on the top of your converter remote and then change channels.    If this does not work, make sure nothing is blocking the remote's view of the converter and try new batteries in your converter remo...

  9. How do you view your Favorite Channels list?

    Last Updated: 06/18/2021 in TV
    To view your Favorite Channels follow the below steps:  Press the MENU button on your remote control to access the  QUICK menu.  Press the RIGHT arrow button until the HEART icon is highlighted.  Press the OK/S...

  10. Can cable customers pay for individual channels?

    Last Updated: 06/18/2021 in TV
    No.  Unfortunately, the programmers do not allow us to sell their channels à la carte.  They require us to package the channels together. ...
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