Updated Articles

  1. Can I activate my digital converter on the website?

    No, you are only able to activate DTA's on our website.  For any additional equipment activation, please contact your local office at 977.955.SECV or chat us live .  ...
  2. Can I reset the time on the converter?

    No. The converter time is controlled by a central system.  If your converter is not displaying the correct time, p lease contact your local office at 877.955.SECV or  chat us  online for assistance.   ...
  3. Why does my converter display E07 and E09?

    Please contact your local office at 877.955.SECV or chat us online for assistance.   ...
  4. Why are there blackouts in sports packages?

    Teams are blacked out due to the league's restrictions on protecting the rights of the regional sports networks.  A game will not be shown on a sports package when that game is already being carried by a regional sports network. ...
  5. How do I request a channel not currently carried on my channel lineup?

    Channel requests help us make decisions when we add or change a channel lineup.  Please submit your channel request via our website at  www.secv.com/channel-requests .  Your request will be sent to our programming department for consideration....
  6. What is the NFL RedZone channel?

    NFL RedZone is a channel by the NFL Network.  Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD.  Each week, NFL RedZone takes the guess work out ...
  7. How do I operate my remote control?

    To get instructions on the operation of your specific remote, go to www.secv.com and click the "Support" link.  Click the "Remote Control" link under the TV Support section.  Select the remote control image that most closely resembles the on...
  8. Can I get digital services on all TVs in my home?

    Yes.  Our channel lineup is in a 100% all-digital format and we require a Converter, TiVo, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programming.  Please let our Customer Service Representative know ho...
  9. How do I choose the right aspect ratio for my TV?

    Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For Standard Definition (SD) TVs choose Standard (4:3) only.  You'll then be asked to choose how you want HD content to display on your TV, eithe...
  10. How do I change my Parental Control PIN?

    1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK. 3.  Enter the old PIN, enter the new PIN and t...