Updated Articles

  1. My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.

    Last Updated: 06/18/2021 in TV
    Make sure that the TV is set to widescreen 16:9 and stretch 4:3. ...

  2. How can I control access to certain programs on TV?

    Last Updated: 06/18/2021 in TV
    Settings provides robust Parental Controls including the ability to lock shows by TV Rating, Movie Rating or Channel.  In addition you can lock out individual shows, including recorded programs, from action menus for each show in the main menu.  T...

  3. What if I forget my Parental Locks/Purchase PINs?

    Last Updated: 06/18/2021 in TV
    You must contact your local office at 877.955.SECV or chat us live to have these PINs reset.  All of the PINs will be cleared.  Once reset, you will need to enter new PINs. ...

  4. What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?

    Last Updated: 06/18/2021 in TV
    You can always press the   EXIT   button to immediately return to watching TV.  You can also press the   LAST   button to back up one screen at a time.   ...

  5. What are the features of the Plume app?

    Last Updated: 06/18/2021 in Plume
    Manage your network like a pro As people and devices come and go in your house, Plume lets you see which devices are accessing the Internet and how much they’re uploading or downloading.  You can block and unblock specific devices from ...

  6. Why should I secure my wireless home network?

    Last Updated: 06/16/2021 in Internet
    Securing your wireless network is extremely important as anyone within range of your unsecured network will have access to it.  We advise securing your wireless network with a security key.  Hackers and identity thieves are looking to steal passwor...

  7. Why won't my computer or device connect to the Internet?

    Last Updated: 06/16/2021 in Internet
    Your home network can provide access to multiple devices at once.  If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue. 1.  Unplug the power cord from the back of the modem and w...

  8. How do I check my email when I am away from home?

    Last Updated: 06/16/2021 in Internet
    Visit our website  and click the "Webmail" link.  Then sign in with your PTD email address and password.  ...

  9. Why am I not getting advertised speeds on my Wi-Fi network?

    Last Updated: 06/16/2021 in Internet
    SECV Internet speeds are based on a direct connection to the modem.  Actual wireless performance will vary and depends on many factors including interference with other wireless devices, obstructions between you and the router, the capability of t...

  10. Do you have any tips for maximizing my Wi-Fi speeds?

    Last Updated: 06/16/2021 in Internet
    Yes – check out this video for the top 10 tips to maximize your Wi-Fi speed. Wi-Fi tips video ...
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