Updated Articles

  1. Is there a short code to contact SECV customer service?

    You can contact SECV customer service by dialing *611.
  2. What is Distinctive Ring?

    Distinctive Ring allows you to have multiple phone numbers on your account and know which number is being called based on the type of ring pattern. For example, you could have one for personal use and another for a home business. The ring ...
  3. How do I access my voicemail from my home phone?

    1. Press *84 from your home phone. 2. The system will play the message “Please enter your PIN followed by the pound key (#)”. 3. Enter your PIN then press the pound key (#).       • Your PIN is initially set as 1...
  4. How do I set up my Voicemail?

    1.  Lift the receiver and listen for the dial tone. 2.  Enter the voicemail access code *84 from your home phone. 3.  When prompted, enter the default voicemail PIN of 1234 and press #. 4.  The system will prompt you to ...
  5. Ok, I've enabled and verified Nomorobo on my phone. What now?

    Just use your phone like normal. The only thing that you should do is to wait for the second ring to answer the phone (Nomorobo needs the first ring to detect robocallers). If you only hear one ring and then it stops, you know a robocaller w...
  6. Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?

    No.The only numbers that are blocked are illegal robocallers.
  7. What is the 911 Fee within the Taxes & Fee(s) section of my bill?

    The 911 fee is required by state or local governments on phone services. It helps states and localities fund their 911 and E911 systems, along with other emergency services. ...
  8. What is the USF Fee within the Taxes & Fee(s) section of my bill?

    The USF (Universal Service Fund) Fee is a direct pass through cost charged by the U.S. Federal Communications Commission (FCC) to Phone providers. The funds are used by the FCC to promote universal access to telecommunications services in the Unit...
  9. Can I add international calling to my SECV Phone Service?

    No.SECV Phone service provides unlimited local and long distance calling to anywhere in the United States, Canada, Mexico and Puerto Rico. If you wish to call outside of these areas, a long distance calling card can be purchased at a local retail...
  10. Does Service Electric provide a Phone User Guide?

    Yes. Visit www.secv.com and click the "Support" link. Click the "Phone User Guide" link in the Phone Support section. A .pdf of the Phone User Guide will download. In addition, phone customers will receive a hard copy. ...