Updated Articles

  1. What mobile apps can be used with Plume?

    The Plume app works on supported iOS and Android devices only.
  2. Can I manage my Plume network remotely?

    Yes, using the Plume app makes it easy to manage your network at any time.  As long as you have your phone, you’ll be able to manage your network settings directly from the app.   You will need a data connection on your mobile device to initially ...
  3. What is a Plume Gateway Pod?

    A Plume Gateway Pod is a Pod connected to the modem or router by Ethernet.
  4. Will Plume work in a home with thick walls?

    Yes.  If you are having trouble getting Wi-Fi when you are not in the same room as your wireless router, several Plume Pods together in a system will enable you to get Wi-Fi coverage throughout your home.  Because thicker walls make it more diffic...
  5. How many Plume Pods can I have on a single network?

    There is no limit to the number of Plume Pods.  However, more is not always better.  We generally recommend one Plume Pod for every 1,000 square feet, but it varies case-by-case. ...
  6. How much distance should there be between Plume Pods?

    For the best experience, when wireless, Plume Pods should be no more than 50 feet away from at least one other Pod.
  7. What is a mesh network?

    Mesh networks enable multiple routers to work in unison to deliver hyper-fast, super-stable Wi-Fi.  Each device in a mesh network connects to the other devices, rather than each device connecting to your Internet Service Provider.  Unlike a typica...
  8. How many Plume Pods do I need in my home?

    Every home is unique and the Plume system was designed to be flexible so that it can fit any home.  We generally recommend one Plume Pod for every 1,000 square feet, but it varies case-by-case. ...
  9. Does Plume replace my cable modem?

    No, Plume replaces your router and plugs into your cable modem.
  10. I recently signed up for Auto Pay. Why didn't it take out my payment?

    It may take 30 to 60 days for your recurring automatic payment to take effect.  If your recurring payment does not process at your next due date, you will need to make a one-time payment.