Updated Articles

  1. What is 3-Way Calling and how do I use it?

    3-Way Calling adds a third person to your conversation. 1.  Briefly press and release (do not hold down) the receiver button or press the flash button to put your first call on hold. 2.  Listen for a dial tone. 3...
  2. What is Anonymous Call Rejection and how do I use it?

    Anonymous Call Rejection allows you to refuse calls from those who have blocked their numbers. When you've turned this service "on" any callers who have blocked their number from your Caller ID display will hear an announcement that you do not ac...
  3. Does SECV phone service go across the public Internet?

    No. Calls made with Service Electric's phone service travel on our private, managed network, and not over the public Internet. ...
  4. How do I use Call Forwarding?

    To foward calls: 1. Pick up the handset and listen for the dial tone. 2. Press: *72 3. When prompted enter your PIN. 4. Press: 1 5. When prompted, enter the destination phone number, starting with a 1...
  5. Can I set up call forwarding from a remote access?

    Unconditional call forwarding, or forwarding of all calls is available remotely using the voicemail system. This feature can be accessed remotely by dialing your phone number, and while listening to the voicemail greeting pressing the # key. This ...
  6. Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?

    Yes. When subscribing to SECV Phone service, unlimited local and long distance calling within the U.S., Canada, Puerto Rico, and Mexico is included.   ...
  7. I recently signed up for Auto Pay. Why didn't it take out my payment?

    It may take 30 to 60 days for your recurring automatic payment to take effect.  If your recurring payment does not process at your next due date, you will need to make a one-time payment. ...
  8. What is the Broadcaster Retransmission Fee?

    The Broadcaster Retransmission Fee covers a portion of the total fee Cable and Satellite providers must pay to broadcasters to retransmit local television broadcast signals and is listed as a separate itemized charge on your bill. Costs related to...
  9. What is the Copyright Fee within the Taxes & Fee(s) section of my bill?

    The Copyright Fee is a direct pass through cost charged by the U.S. Copyright Office to Cable and Satellite operators for filing and processing Statement of Account ("SOA") forms. ...
  10. Why does my payment through my bank's online bill pay take so long to be credited to my account?

    Most likely the problem is that the address registered through the bank is our lock-box address in Baltimore, not our local system office address. The lock-box will not process payments without a coupon, so they forward the check back to our loca...