Updated Articles

  1. How do I activate a TV Everywhere network on a Roku?

    Last Updated: 07/08/2020 in TV Everywhere
    1.  Download the supported app (Watch ESPN, CNN, etc.)  from the Channel Store on your Roku player. 2.  Launch the app from the Home screen on your Roku device. 3.  Click the 'Activate Your Device' button.  The next screen should display yo...

  2. What is the recommended download speed for TV Everywhere content?

    Last Updated: 05/17/2019 in TV Everywhere
    The minimum requirement is 10M, however, if you are accessing TV Everywhere with multiple devices, higher Internet speed will result in an optimal viewing experience. ...

  3. Are there TiVo help videos available?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    Yes, press the TiVo button then select Apps/TiVO Tips & Tricks to watch videos to help you get to know your TiVo box and learn about all the cool things you can do to enjoy TV your way. 

  4. What happens if I forget my Parental Controls pin?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    Please call 877.955.7328 or chat with a Customer Service representative to reset your Parental Controls pin.

  5. How do I turn parental controls On/Off?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    From the Home screen select the Menu icon then choose Settings/Parental Controls.  To turn Parental Controls on, use the number buttons on the TiVo remote control to enter a four-digit password, then enter the same password again for confirmation.  ...

  6. What happens if my TiVo DVR loses power?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    During a power outage, your TiVo device is unable to record any scheduled programs.  If a recording is in progress when the power goes out, the recording will resume once power is restored and the device restarts.

  7. How to do I find my TiVo Service Number (TSN)?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    Press Menu/Help/Account & System Info/System Information, the TiVo Service Number (TSN) is the fourth item in the list.  The TSN is also located on the bottom of each of your TiVo boxes.

  8. How do I reboot my TiVo?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    From your TiVo remote select Menu/Help/Tips & Troubleshooting/Restart Box As a safety measure, your TiVo device will ask you to press the Thumbs Down button three times, and then press Enter to confirm you want to restart your device. ...

  9. How do I perform an Internet connection test on my TiVo box?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    From your TiVo remote select Menu/Settings/Network Settings/Network Troubleshooting/Internet Connection.  

  10. How do I perform a full service call (long call) from my TiVo box?

    Last Updated: 04/02/2019 in TiVo TiVo Troubleshooting
    From your TiVo remote select Menu/Settings/Network Settings/TiVo Service Connection
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