Updated Articles

  1. How many days worth of programming guide data is available for viewing with the Whole Home 6-Tuner DVR system?

    Up to 14 days of programming guide data is available for viewing. ...
  2. Does Service Electric provide a Phone User Guide?

    Yes.  Visit www.secv.com and click the "Support" link.  Click the "Phone User Guide" link in the Phone Support section.  A .pdf of the Phone User Guide will download.  In addition, all new phone customers will receive a hard copy. ...
  3. How is Service Electric Phone service different from Vonage?

    Service Electric's Phone service differs from Vonage in the following areas: 1. Vonage requires customers to pay for a high-speed internet connection 2. Vonage does not do professional installations or service calls. 3. Vonage uses...
  4. I forgot to turn off my TV before I went to bed last night and when I came down this morning there is no picture and just a SECV screen saver. How do I get back to regular TV?

    If live TV has been playing on the same channel for five hours without any input from the remote, the SECV screen saver will be displayed. To deactivate the screen saver and return to the main menu, press the MENU button. ...
  5. How do I get started with my Whole Home 6-Tuner DVR?

    The SECV media player experience starts with pressing the MENU button on the remote. You'll then see the top level of the main menu, a horizontal band that runs across the middle of the screen and gives access to all of the main menu options. No...
  6. How will I know when I'm almost out of recording space?

    An on-screen message will appear advising you when recording space is almost full (80% full). You can also manually delete recordings and manage recording space from the recorded program's Information Screen. ...
  7. How far back can I start watching a live show?

    When you start watching a show, your SECV media player will start storing it in temporary memory called a buffer. The amount of temporary memory varies, but it is never less than 30 minutes for standard definition or 10 minutes for HDTV. ...
  8. What is the SuperTicker on my Whole Home 6-Tuner DVR?

    The SuperTicker is a customizable ticker that lets you view the latest news, sports scores and stocks without missing a show. ...
  9. What is Caller ID w/ Name and how do I use it?

    Caller ID w/ Name allows you to view the telephone number and the name of the person listed as the holder of that telephone number on an incoming call before the call is answered.  The Caller ID w/ Name feature works automatically, however it requir...
  10. Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?

    Yes.  When subscribing to SECV Phone service, unlimited local and long distance calling within the U.S., Canada, Puerto Rico, and Mexico is included.  Discounts on phone service are given when subscribing to multiple products.  Pick the bundled pack...