Updated Articles

  1. How can I pay my bill?

    Go to www.secv.com and click the "Support" link.  In the Billing Support section there is a link for "Payment Options" which lists all the payment options available for your specific system location. ...
  2. Can I still use my answering machine with the SECV's Phone service?

    SECV's Phone service comes with voicemail or call answering.  A call is answered by call answering when you do not answer your phone after 4 rings or when you are already on the phone and ignore a call waiting.  The caller will get your voicemail.  ...
  3. Can I use both an answering machine and SECV voicemail?

    Yes, you can use both an answering machine and SECV's voicemail.     To use your answering machine as first priority and SECV voicemail as second we suggest you set your answering machine ring count to be less than the voicemail ring count....
  4. What is the FCC fee?

    The FCC fee is charged by the Federal Communications Commission to regulate the cable industry.  This fee is paid directly to the Federal Communications Commission (FCC). ...
  5. I am a new customer. Why am I being charged for more than one month of service on my first bill?

    Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, SECV charges a standard monthly rate for your service which is due at the beginning of your billing cycle.  Your first statement coul...
  6. Why don't I see the changes I made to my account on my bill?

    Depending on your billing cycle, changes to your account may not show up until the following month. ...
  7. How can I pause watching a live show in one room and start watching in another without missing any of the show?

    You will need to activate TV Roaming. Press pause on the first TV. When you start watching the same program on the second TV, the show will automatically start at the point you left off. ...
  8. Is Service Electric phone service compatible with alarm systems?

    Service Electric phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your Digital Phone installation to prevent any false alarms and after the installation to test your system. ...
  9. Is live content available via TV Everywhere?

    Yes!  Both live and On Demand content is available with TV Everywhere, but is dependent on the availability from the network.  Please visit www.secv.com/tve for a list of live and On Demand content. ...
  10. When switching to Service Electric phone service, can I keep my existing phone number?

    Yes. When subscribing to Service Electric phone, service you have the option to keep your existing number or get a completely new one. ...