Updated Articles

  1. Does Plume replace my cable modem?

    No, Plume replaces your router and plugs into your cable modem.
  2. How do I access my mailbox from another phone?

    1. Dial your home phone number to enter the voicemail system. 2. Listen for your voicemail message greeting and press the pound key (#). 3. Enter your PIN then press the pound key (#) . 4. You hear the mailbox mess...
  3. How can I access the Caller ID on TV settings with the Whole Home 6-Tuner DVR system?

    Caller ID to TV settings can be managed by going to the Phone card and selecting Caller ID to TV. ...
  4. How many entries are stored in the call log of the Whole Home 6-Tuner DVR Caller ID on TV feature?

    The call log stores up to 100 calls. ...
  5. How can I get Caller ID on TV with the Whole Home 6-Tuner DVR system?

    You must have both TV and Phone service to receive Caller ID to TV.  ...
  6. How do I know if Caller ID on TV is activated on my account?

    Caller ID on TV is automatically turned on and FREE for customers who have both a converter or Whole Home 6-Tuner DVR media player and phone service from SECV. ...
  7. What is the difference between a Dual-Tuner DVR and a Whole Home 6-Tuner DVR?

    A Dual-Tuner DVR allows you to record one show while watching another, or record two shows at once to a single DVR hard drive. A Whole Home 6-Tuner DVR system allows you to record up to 6 shows at once as well as access and manage all of your...
  8. Is it possible to expand my storage space externally?

    To expand the space you have for recorded programs, you can connect one external hard drive at a time to the rear eSATA port on the SECV media player. When selecting an external drive, keep in mind that your SECV media player only supports eSATA sto...
  9. How can I access On Demand content on the Whole Home 6-Tuner DVR?

    On Demand can be accessed by selecting the VOD button on your remote, selecting the VOD card on your Smart Menu, or by tuning to channel 1. ...
  10. How can I pause watching a live show in one room and start watching in another without missing any of the show?

    You will need to activate TV Roaming. Press pause on the first TV. When you start watching the same program on the second TV, the show will automatically start at the point you left off. ...