Updated Articles

  1. How do I check my email when I am away from home?

    Visit our website  and click the "Webmail" link.  Then sign in with your PTD email address and password.  ...
  2. Do you have any tips for maximizing my Wi-Fi speeds?

    Yes – check out this video for the top 10 tips to maximize your Wi-Fi speed. Wi-Fi tips video ...
  3. Where can I check my Internet speed?

    Please click on the link below to test your current Internet speed. Speed Test   ...
  4. What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?

    The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server. ...
  5. How do I set up my email in Outlook?

    For detailed instructions on how to setup your email please visit the following website: http://www.ptd.net/help-desk/email-communication/how-setup-your-email/email-software-smtp ...
  6. How do I connect Wi-Fi Enabled Devices

    1.  Turn on the Wi-Fi feature on your device, and browse for available wireless networks. 2.  Find your wireless network name and select connect. 3.  Enter the security key or password for your network. 4.  Once your device has been...
  7. Can I apply if I have a past due balance with SECV?

    Yes, eligible customers with a past due balance or a balance in collections are eligible for the benefit.
  8. Does Plume replace my router?

    Yes, Plume replaces your current router and provides better Wi-Fi coverage throughout your home.
  9. What is Plume?

    Please watch this video to learn about the Plume Whole-Home Wi-Fi System. ...
  10. How much distance should there be between Plume Pods?

    For the best experience, when wireless, Plume Pods should be no more than 50 feet away from at least one other Pod.