Updated Articles

  1. Why do I see a big black box/words scrolling at the bottom of my screen?

    Closed Captioning (CC) is turned on either on your TV or through the converter or TiVo.  On your converter you will find the option to turn on or off CC under MENU then SET UP . On your TiVo you will find it under the INFO ( ...
  2. How do I record a program?

    Press the record button from your remote to record a program. To record a series, select the Info button on the remote to access the series recording options. ...
  3. How do I set up my Parental Control PIN?

    The first time you use Parental Controls or purchase a PPV or VOD program, the system will ask you to create a PIN. 1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Using the remote, ent...
  4. Can I record On Demand programming on my DVR?

    No, On Demand programming cannot be recorded onto a DVR. ...
  5. Are HD channels included with my TV subscription?

    All HD channels are included at no additional cost with your subscription to the corresponding TV tier.  For example, all HD channels in the Classic Cable tier of service are included with the SD channels. ...
  6. Does SECV deliver all channels in 100% digital quality?

    Yes. SECV provides 100% Digital quality picture and sound. ...
  7. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?

    No, these items will not be lost. ...
  8. How do you set up a new Favorite Channels list?

    In order to set up a new Favorite Channels list please follow the below steps: 1.   Press the  GUIDE button to display the on-screen guide.  Locate the channel in the guide that you would like to add to your favorites list. 2.  Press...
  9. How do you add additional channels to your existing Favorite Channels list?

    In order to add additional channels to your exisiting Favorite Channels list please follow the below steps: 1.  Press the  GUIDE button on your remote control. 2.  T he On-Screen guide appears. Scroll to or enter the channel number of t...
  10. My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.

    Make sure that the TV is set to widescreen 16:9 and stretch 4:3. ...