Service Electric Cablevision Help
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Glossary
Internet
Can I just get SECV Internet without having to subscribe to TV service?
Can more than one device access the Internet at the same time via a cable modem?
How do I connect Wi-Fi Enabled Devices
What is a cable modem?
Can I purchase my own modem from a retailer instead of renting one from SECV?
How do I set up my email in Outlook?
My connection seems slow, what can I do?
What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
Can I add a wireless router to a cable modem?
What browsers are compatible with SECV's network?
Why should I secure my wireless home network?
Where can I check my Internet speed?
What kind of modem do you recommend?
How do I check my email when I am away from home?
What is involved when installing SECV Internet? Does it use an existing cable hook up?
Why won't my computer or device connect to the Internet?
Do you have any free Hotspot locations?
How many email addresses do I get with a subscription to High Speed Internet?
Are all my devices capable of getting my maximum Internet speed?
Do you have any tips for maximizing my Wi-Fi speeds?
Why am I not getting advertised speeds on my Wi-Fi network?
Plume
What is Plume?
Does Plume replace my router?
Does Plume replace my cable modem?
How many Plume Pods do I need in my home?
What is a mesh network?
How much distance should there be between Plume Pods?
How many Plume Pods can I have on a single network?
Will Plume work in a home with thick walls?
What is a Plume Gateway Pod?
Can I manage my Plume network remotely?
What mobile apps can be used with Plume?
What are the features of the Plume app?
What is HomePass by Plume?
What is Plume Guard?
What is Plume Sense?
How do I enable Plume Sense?
How does Plume Sense work?
What do I need for Plume Sense?
TV
How do I set up parental control on my TV?
What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
How does i-Guide (Interactive Program Guide) work on my converter?
How do I set up my Parental Control PIN?
What if I forget my Parental Locks/Purchase PINs?
How can I control access to certain programs on TV?
HDTV
Are HD channels included with my TV subscription?
What is High-Definition Television (HDTV)?
How much does Service Electric HD cost?
What do I need to get HDTV?
How will my HDTV set handle Standard Definition TV programs?
Dual Tuner DVR
What happens to my DVR recordings if my DVR temporarily loses power?
I had a show recorded and now it is gone from my recordings. What happened to it?
How do I know how much recording space I have remaining?
Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my DVR?
How will I know if I have a recording conflict?
Can I watch a show I'm recording before recording is complete?
Can I record Music channels?
How can I catch up to the live point of a program after I've paused it?
How long can I keep my recordings?
How can I make sure to get the entire program for programs that run over the scheduled air time?
Can I increase the rewind and fast forward speed?
Can I record On Demand programming on my DVR?
How will I know when I'm almost out of recording space?
How do I record a program I am currently watching on TV?
Can I set the DVR to skip commercials as it's recording?
Can SECV or another company track what I record with my DVR?
If I'm watching a program in progress and want to record it, can I record from the beginning?
I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?
What is the picture quality of recorded programs?
Can the DVR record two shows at once?
How do I record a program?
How do I record a future-scheduled program on TV?
How do I delete a saved/recorded program?
On Demand
Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?
Do I get SECV On Demand with my premium service subscription from HBO, Paramount+ with Showtime, Starz, or Cinemax?
If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?
How do I access SECV On Demand?
Can I record On Demand and Pay-Per-View programs?
Does it cost anything to access SECV On Demand?
How long can I view my On Demand selection(s)?
How do I know if there will be a charge for an On Demand program?
What is the difference between On Demand and Pay-Per-View?
When I select a category from the On Demand menu, I receive a message that says, "No program listings available."
What is SECV On Demand?
Will I be billed for On Demand programs that carry a fee?
Can I get On Demand from a Satellite provider?
I tried to order an On Demand program and received an error screen that said, "Unable to Process Request." What does this mean?
How frequently are new shows added to On Demand?
Can I pause, rewind, and fast-forward On Demand programs?
How do I return to watching an On Demand program after I've tuned to another channel?
Can I stop my movie or show and go back to it later?
My picture on my widescreen high-definition TV does not fit the TV screen on regular channels and I have a high definition converter.
How do I change my Parental Control PIN?
How do I choose the right aspect ratio for my TV?
DTA
Is a DTA required to view SECV’s channel lineups on TVs with built-in QAM tuners?
How do I program the DTA remote control to also control my TV when I do not know the code (searching for the code)?
How do I turn off my DTA?
How do I program the DTA remote control to also control my TV by manually entering the code?
What channels are available with the DTA?
What input source do I need to set on my TV to view programming using an HD DTA?
What are the Closed Captioning Settings?
What kind of information is listed on the On Now/On Next Banner?
Can I browse the On Now/On Next Banner on other channels without interrupting my current program?
What are the lock/unlock options?
What is available to configure in the General Setup menu?
What are the benefits of the DTA guide?
How do I toggle between what's On Now and what's On Next?
What is the TV Listings Grid?
How do I navigate the TV Listings Grid?
What type of information is displayed for programs on the TV Listings Grid?
What information does the Program Information Screen contain?
How do you access the Program Information Screen?
What are the HDMI Settings?
How do I access the DTA guide?
What do the colors represent on various programs?
Can I tune from the TV Listings Grid?
How do you return to the TV Listings Grid?
How do Parental Controls work?
How do I set up my PIN?
What can I control with Parental Controls?
How do I access General Setup?
My picture does not fit the screen. How do I correct this?
Where can I find a user guide for my DTA?
What is the DTA Guide?
Why am I hearing no audio at all on any channel?
Can I get digital services on all TVs in my home?
How do I operate my remote control?
What is the NFL RedZone channel?
How do I request a channel not currently carried on my channel lineup?
Why are there blackouts in sports packages?
Why does my converter display E07 and E09?
Can I reset the time on the converter?
Can I activate my digital converter on the website?
Why does my TV Guide say "To Be Announced" on every channel?
I have a message on the screen that says "This channel should be available shortly." What does that mean?
I have a converter. Why does my TV say "One Moment Please?"
How do I set up Favorite Channels for the first time?
What determines what new channels are added to lineups?
What do I do if my remote control will not change the channel?
Can cable customers pay for individual channels?
The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.
How do you view your Favorite Channels list?
I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?
Why can't I change the channels on my Converter?
How do you add additional channels to your existing Favorite Channels list?
Why do I see a big black box/words scrolling at the bottom of my screen?
How do you set up a new Favorite Channels list?
Why is my TV screen snowy or black?
What is a channel lineup?
Why are some channels tiling?
If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
Why do I see a purple and green hue on my TV set?
Why doesn't the converter respond when I press the keys on my remote?
I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
What is Video Description Service?
Does SECV deliver all channels in 100% digital quality?
What is Music Choice®?
Max
What is Max?
How do I get Max?
Which devices work with Max?
TiVo Stream
What is TiVo Stream?
How does TiVo Stream work?
What are the requirements to add TiVo Stream to my account?
Why do I need SECV Internet service for TiVo Stream?
Do I need a Google account to use TiVo Stream?
What is Cloud DVR or NDVR?
Can I add DVR service to my TiVo Stream?
How many shows can I record at once?
How much storage space do I have for recordings?
How long are Cloud DVR recordings stored?
Where can I find my recorded shows?
Can I record an entire series?
What is the Start Over feature?
What is the Catch Up feature?
How do I access the TiVo Home screen?
What is the SmartBar?
What is Google Search?
What is Google Voice Search?
How do I issue Google voice commands?
How do I access the Watch SECV Stream TiVo app?
How do I schedule a recording using the Watch SECV Stream TiVo app?
How do I watch a recorded show on the Watch SECV Stream TiVo app?
How do I stream live TV from the Watch SECV Stream TiVo app?
TiVo
TiVo Features
What is the TiVo Experience?
How many shows can I record at once?
What are the requirements to add TiVo to my account?
Why do I need SECV Internet service for TiVo?
Can I transfer my recordings from my current DVR if I upgrade to TiVo?
How much space is available on a TiVo DVR?
How many tuners does TiVo DVR have?
What is TiVo Live TV?
What is TiVo Streaming TV?
What is a TiVo Mini?
How do I access the TiVo Home screen?
How to I add additional items to the TiVo Home screen?
What is the SmartBar?
What is My Shows?
How do I change the My Shows sorting method?
What is Auto Play?
How do I turn off Auto Play?
How do I delete recordings?
How do I recover a recently deleted recording?
What is OnePass?
How do I create a OnePass?
How do I cancel a OnePass?
How do I change OnePass options?
What is the TiVo on-screen program guide?
How do I navigate the on-screen program guide?
What is Search?
What is Voice Search?
How do I issue voice commands?
How do I pair my remote?
How do I perform a keyboard search?
What is What to Watch?
How do I access What to Watch?
How do I turn off Auto Recording Suggestions?
What are TiVo WishLists?
How do I create a WishList Search?
What are Thuuz Scores & Ratings?
How do I turn off Thuuz Scores & Ratings?
What are Metacritic Ratings for Movies?
How do I access Quickview?
What information is displayed in the Info Banner?
What is QuickMode?
How do I access SECV On Demand on TiVo?
What apps are available with TiVo?
How do I access Netflix on TiVo?
Can I access Netflix Ultra HD content?
Why do I no longer have the HBO App on TiVo?
How do I access Amazon Prime on TiVo?
TiVo Troubleshooting
How do I perform a full service call (long call) from my TiVo box?
How do I perform an Internet connection test on my TiVo box?
How do I reboot my TiVo?
How to do I find my TiVo Service Number (TSN)?
What happens if my TiVo DVR loses power?
How do I turn parental controls On/Off?
What happens if I forget my Parental Controls pin?
Are there TiVo help videos available?
TV Everywhere
What is TV Everywhere?
What is required for accessing TV Everywhere content?
Where can I access TV Everywhere content?
Is TVE available when I am traveling outside of the United States?
How do I access TV Everywhere content via my computer?
Is live content available via TV Everywhere?
How do I access TV Everywhere content via my mobile device or tablet?
Why is some TV Everywhere content restricted to in home viewing?
Which devices support TV Everywhere?
Is there a tutorial video available for TV Everywhere?
What channels can I access with WatchESPN?
How do I setup Apple Single Sign On for an iOS Device or Apple TV?
What if I don't have a username and password with Service Electric Cablevision?
Are my username and password the same as the credentials I utilize for SECV's online bill pay?
What if I have an account, but I can't remember my username and password?
What is the recommended download speed for TV Everywhere content?
I recently upgraded to an additional tier of service. How long will it take to acess the TV Everywhere content included in my new tier?
What TV Everywhere content is currently available?
How do I activate a TV Everywhere network on a Roku?
Phone
Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?
Can I set up call forwarding from a remote access?
How do I use Call Forwarding?
How do I use distinctive ring with my fax line?
Does SECV phone service go across the public Internet?
What is Anonymous Call Rejection and how do I use it?
What is 3-Way Calling and how do I use it?
What is Caller ID w/ Name and how do I use it?
What is Return Call (*69) and how do I use it?
What is Call Waiting and how do I use it?
Can I use both an answering machine and SECV voicemail?
How does SECV's Phone differ from traditional phone services?
Is Service Electric phone service compatible with alarm systems?
When switching to Service Electric phone service, can I keep my existing phone number?
Does Service Electric Phone Service Have E911 Service?
Why should I switch from my current provider to Service Electric Phone?
Can I still use my answering machine with the SECV's Phone service?
Does Service Electric provide a Phone User Guide?
Can I add international calling to my SECV Phone Service?
What is the USF Fee within the Taxes & Fee(s) section of my bill?
I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?
What is the 911 Fee within the Taxes & Fee(s) section of my bill?
Is there a way I can block Robocalls?
I signed up for Nomorobo, but I am still getting calls from a certain number or calls that should not be blocked are not getting through. What do I do?
Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
Ok, I've enabled and verified Nomorobo on my phone. What now?
How do I set up my Voicemail?
How do I access my voicemail from my home phone?
How do I access my mailbox from another phone?
What is Distinctive Ring?
What is Priority Ring?
Is there a short code to contact SECV customer service?
Can I use my answering machine instead of the SECV voicemail?
Can I use both my answering maching and the SECV voicemail?
How do i set up voicemail to email?
Billing and Payment
What forms of credit cards does SECV accept?
Can I set up a recurring credit or debit card payment?
I have Internet, TV and Phone from SECV. Will I get a separate bill for each of these services?
I am a new customer. Why am I being charged for more than one month of service on my first bill?
What address should I use when setting up online bill pay through my bank?
What is a Franchise Fee?
Does Service Electric Cablevision offer online bill pay?
What is the FCC fee?
What is the Regional Sports Fee within the Taxes & Fee(s) section of my bill?
If I lost my bill, can I view it online?
How can I pay my bill?
Why don't I see the changes I made to my account on my bill?
How can I pay my bill online?
Why does my payment through my bank's online bill pay take so long to be credited to my account?
What is the Copyright Fee within the Taxes & Fee(s) section of my bill?
What is the Broadcaster Retransmission Fee?
I recently signed up for Auto Pay. Why didn't it take out my payment?
Miscellaneous
Why do my TV rates increase?
What is SECV's stance on Net Neutrality?
Why must I be at home during installation?
What is the difference between coaxial cable and fiber- optic cable?
Why do I keep losing the same station at the same time for several days in a row?
What is the difference between 4K TV and HD?
Does SECV offer any programming in 4K?
Can I watch HD on a 4K TV?
What is MLB Network Strike Zone?
Affordable Connectivity Program
How can I sign up for the Affordable Connectivity Program?
Do I receive the funds directly each month?
Which broadband providers are participating in the Affordable Connectivity Program?
Who is eligible for the Affordable Connectivity Program?
Can I apply if I have a past due balance with SECV?
Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?
Can my roommate and I each get a monthly discount?
Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?
Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
How much does Internet service cost?
Can I upgrade my current plan to take advantage of the full $30 per month?
If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?
I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?
How does SECV’s ACP program differ from other companies'?
Welcome to Service Electric Cablevision Help!
Internet
Plume
TV
TiVo Stream
TiVo
TV Everywhere
Phone
Billing and Payment
Miscellaneous
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