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  1. I recently signed up for Auto Pay. Why didn't it take out my payment?

    It may take 30 to 60 days for your recurring automatic payment to take effect.  If your recurring payment does not process at your next due date, you will need to make a one-time payment.
  2. Will HBO Go shows be included on the HBO Max app?

    Yes, all content currently available on HBO Go will be available on HBO Max as well as additional Max content not currently available on HBO Go.
  3. Will Cinemax shows be included on the HBO Max app?

    No, Cinemax shows are not included with HBO Max, but are still available with the Max Go app.
  4. How do I get HBO Max?

    HBO Max is included at no additional cost with your current HBO subscription.  All you need is your SECV TV Everywhere username and password for access.
  5. What devices are not supported on HBO Max?

    HBO is working on agreements with Amazon, Roku, and TiVo.  In the meantime, SECV customers may still access HBO Go on these devices until HBO Max is supported.
  6. What devices are supported on HBO Max?

    The following devices are supported with HBO Max. Apple iPhone, iPad, and iPod Touch (with iOS 12.2 or later) Android phone and tablets (with Android OS 5 or later) PC with Windows 7 or later Mac with macOS X 10.10 (Yosemite) o...
  7. What is HBO Max?

    HBO Max is a new streaming platform from HBO that replaces HBO Go and HBO Now.  HBO Max includes all of the content from HBO Go and HBO Now plus even more series, movies, and new HBO Max originals. 
  8. How do I enable Plume Sense?

    iOS From the home screen, tap on the Plume Sense icon. Slide the WiFi Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.  Android From the&n...
  9. What do I need for Plume Sense?

    Plume Sense is included with your Plume membership. You will also need to have at least one Plume Pod being used as the Gateway Pod, a few WiFi connected devices.  ...
  10. How does Plume Sense work?

    Plume Sense detects the disturbances in WiFi signals between your Plume Pods or between a Plume Pod and a motion capable device.  These disturbances in the signal are translated into motion events, which you can use to keep yourself aware of a...