Updated Articles

  1. What are the requirements to add TiVo to my account?

    TiVo DVR requires SECV TV Service, SECV DOCSIS 3.1 cable modem with a minimum of 24 x 8 channel bonding, and SECV Internet with a minimum download speed of 100M.   TiVo Mini requires TiVo DVR.   Approved modem models f...
  2. What are the requirements to add TiVo Stream to my account?

    TiVo Stream requires SECV TV Service, DOCSIS 3.1 cable modem with a minimum of 24 x 8 channel bonding, and SECV Internet with a minimum download speed of 100M.   Approved modem models from SECV include ARRIS DG3450, CM8200A, DG2...
  3. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible Internet experience, we recommend a DOCSIS 3.1 modem with a minimum of 24x8 channel bonding or higher.   If you have any qu...
  4. Can I purchase my own modem from a retailer instead of renting one from SECV?

    It is recommended to rent a modem from SECV for the best possible Internet experience and support; however, you may purchase a modem from a third-party retailer.  A DOCSIS 3.1 modem with a minimum of 24 X 8 channel bonding is recommended for ...
  5. How does SECV's Phone differ from traditional phone services?

    SECV's Phone offers the convenience of unlimited local and long-distance calling and over ten calling features: Voicemail, Voicemail to Email, Nomorobo, 3-Way Calling, Call Waiting, Call Forwarding, Caller ID, Return Call, and more for one ...
  6. How does SECV’s ACP program differ from other companies'?

    SECV offers a $30 dollar discount on any SECV Internet plan for those that qualify for the Affordable Connectivity Program (ACP). Our program is flexible and can be applied to any Internet tier or package with or without TV and Phone service. Theref...
  7. Which broadband providers are participating in the Affordable Connectivity Program?

    Various broadband providers, including those offering landline and wireless broadband, will participate in the Affordable Connectivity Program.  Depending on where you live, you may have a choice of providers.  Check with the broadband pro...
  8. I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?

    The Affordable Connectivity Benefit can be applied to the cost of Internet service within a bundle of services. If your bundle also includes a TV service or Phone, you will be responsible for that portion of your bill, as well as any services that a...
  9. Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?

    Yes.  These are two separate programs.  SECV is not currently a Lifeline provider and is unable to offer customers the Lifeline benefit.  However, SECV is reviewing the program.
  10. Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?

    Yes, the benefit is available to eligible new, prior, and existing customers of SECV.