Updated Articles

  1. I recently signed up for Auto Pay. Why didn't it take out my payment?

    It may take 30 to 60 days for your recurring automatic payment to take effect.  If your recurring payment does not process at your next due date, you will need to make a one-time payment.
  2. What apps are available with TiVo?

    TiVo currently supports SECV On Demand, TiVo Plus, Netflix, YouTube, YouTube Kids, Showtime Anytime, Amazon Prime Video, Music Choice, Pandora, HSN, Pluto TV, Toon Goggles, iHeartRadio, Yahoo and FlixFling.  Many of these apps require separate ...
  3. Why do I no longer have the HBO App on TiVo?

    The HBO app  is longer be available on TiVo. To stream all of HBO together with the greatest collection of series, movies and new Max Originals, you can sign into HBO Max on your phone, tablet, computer or connected device with your SECV creden...
  4. What are the requirements to add TiVo to my account?

    TiVo DVR requires SECV TV Service, SECV DOCSIS 3.0/3.1 cable modem, and SECV Internet with a minimum download speed of 40M.   TiVo Mini requires TiVo DVR.   Approved modem models from SECV include ARRIS DG3450, CM8200A, DG24...
  5. What do I need for Plume Sense?

    Plume Sense is included with your Plume membership. You will also need to have at least one Plume Pod being used as the Gateway Pod, a few WiFi connected devices.  ...
  6. How does Plume Sense work?

    Plume Sense detects the disturbances in WiFi signals between your Plume Pods or between a Plume Pod and a motion capable device.  These disturbances in the signal are translated into motion events, which you can use to keep yourself aware of a...
  7. How do I enable Plume Sense?

    iOS From the home screen, tap on the Plume Sense icon. Slide the WiFi Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.  Android From the&n...
  8. What is Plume Sense?

    Plume Sense uses Plume Pods and the WiFi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave. Plume Sense Features Live V...
  9. What is Plume Guard?

    Plume Guard offers real-time threat protection against emerging cyber threats.  Guard is included with your Plume subscription. Online Protection Plume filters out suspicious content as your devices connect to the Internet...
  10. What is HomePass by Plume?

    HomePass by Plume offers parental controls and guest access with unparalleled capabilities.    HomePass is included with your Plume subscription. Home All Access Give full home Wi-Fi access to people you implicitly tr...