Popular Articles

  1. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer.  For the best possible Internet experience, we recommend a DOCSIS 3.1 modem with a minimum of 24x4 channel bonding or higher.   If you have any qu...
  2. Can I purchase my own modem from a retailer instead of renting one from SECV?

    It is recommended to rent a modem from SECV for the best possible Internet experience and support; however, you may purchase a modem from a third-party retailer.  A DOCSIS 3.1 modem with a minimum of 24 X 4 channel bonding and support 5 to 85...
  3. What do I do if my remote control will not change the channel?

    In order to resolve problems with your remote control, please try the following: 1.   Make sure the power light on your converter is on. 2.   Check to see if the remote control light is flashing repeatedly.&n...
  4. How can I see how much data I have used?

    SECV provides a Usage Meter for you to monitor your monthly data usage.  Simply visit the Usage Meter to view your monthly data usage.  Over 98% of customers are routinely below or well below their monthly data consumption plan and...
  5. Where can I check my Internet speed?

    Please click on the link below to test your current Internet speed. Speed Test   ...
  6. My connection seems slow, what can I do?

    To test your current Internet connection speed and confirm your connection is working as expected, you can conduct speed tests at   http://speedtest.secv.com .  For accurate results, please run a minimum of three (3) tests.  ...
  7. How do I operate my remote control?

    To get instructions on the operation of your specific remote, go to www.secv.com and click the "Support" link.  Click the "Remote Control" link under the TV Support section.  Select the remot...
  8. I had a show recorded and now it is gone from my recordings. What happened to it?

    Most likely, you were out of hard drive storage space and the DVR automatically deleted the oldest recorded shows.  Shows are only kept until more room is needed, however you can protect shows from deletion from the Recorded TV category. ...
  9. How do you view your Favorite Channels list?

    To view your Favorite Channels follow the below steps:  Press the MENU button on your remote control to access the  QUICK menu.  Press the RIGHT arrow button until the HEART icon is highlighted. ...
  10. Why won't my computer or device connect to the Internet?

    Your home network can provide access to multiple devices at once.  If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue. 1.  Unplug the power cord from the back of the m...