New Articles

  1. Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?

    Yes. PINs and settings apply to On Demand ratings and purchases. ...
  2. What is Video Description Service?

    Video Description Service is intended for the sight impaired person. It is included in the SAP audio feed of certain channels and provides a auditory description of the video and helps the person create a picture in their mind of what is showing o...
  3. What do I need to get HDTV?

    There are 3 main requirements in order to access HD channels and HD On Demand: 1.  A high-definition (HD) capable TV. 2.  A HD converter, HD/DVR converter, TiVo, or HD Digital Transport Adapter (DTA). 3.  A subscription...
  4. How much does Service Electric HD cost?

    HD channels are included in all TV packages at no additional cost with a subscription to the corresponding tier.  We also offer a separate tier of HD only channels for an additional cost as part of our HD Plus tier. Please visit our  channel lineup...
  5. What is High-Definition Television (HDTV)?

    High-Definition Television (HDTV) is a TV display technology that provides a higher picture and sound quality than standard TV. HDTV  resolution is 6 times sharper than Standard Definition (SD). In addition, the color resolution for HDTV is more ...
  6. Can I record On Demand programming on my DVR?

    No, On Demand programming cannot be recorded onto a DVR. ...
  7. I have a message on the screen that says "This channel should be available shortly." What does that mean?

    This screen will appear when you tune to a channel that is currently not available or not included in your SECV channel package. If the channel is not available after 15-30 minutes and should be available, please contact your local office at 877.955...
  8. Can I get digital services on all TVs in my home?

    Yes. Our channel lineup is in a 100% all-digital format and we require a Converter, TiVo, Digital Transport Adaptor (DTA), or CableCARD connected to each TV in your home to view programming. Please let our Customer Service Representative know how ...
  9. Can the DVR record two shows at once?

    Yes. You can watch one program while recording another, or you can record two programs simultaneously while watching a previously recorded program that is already stored on your DVR playlist.  ...
  10. Which devices support TV Everywhere?

    TV Everywhere can be accessed on multiple platforms such as mobile devices, tablets, gaming consoles, connected TV devices. However not every device is universally supported by all networks. Please visit our TVE page   for a full list of partic...